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Nelson Ford

4.7

About this business

Location details

201 Commonwealth Blvd W, Martinsville, VA, 24112, United States

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WeekdayScheduleStatus
Mon8:00 a.m. to 7:00 p.m.
Tue8:00 a.m. to 7:00 p.m.
Wed8:00 a.m. to 7:00 p.m.
Thu8:00 a.m. to 7:00 p.m.
Fri8:00 a.m. to 7:00 p.m.
Sat8:00 a.m. to 5:00 p.m.
SunClosed
4.71,556 reviews
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Cindy B.'s profile image
Cindy B. 
9 months ago

Very quick to arrive after I called. My driver was very professional. I’ve never had to call a two truck but glad I called Nelson’s. Hopefully I won’t need one again but if I do it will be Nelson’s. 

Business response:

Hi, Cindy. Thanks for taking the time to share your positive experience. We truly appreciate it! 

Donna I.'s profile image
Donna I. 
9 months ago

He came in a timely manner. Our keys got locked in the truck when I was going to get in and the wind closed the door. It was locked but opened enough so the guy could get his tool in and push the unlock button to get into the truck. The price caught me off guard though, $245 for not even 20 minutes, I figured maybe one hundred dollars less. I'm forever grateful 

Business response:

Hi, Donna. We are thrilled to learn that you had a positive experience with us! 

Wade N.'s profile image
Wade N. 
9 months ago

Ease of scheduling, kept informed of service progress, informed of cost before proceeding with work, and Service Department staff treated me with respect and showed true concern regarding issue. 

Business response:

Hi, Wade. Thank you so much for leaving us a stellar review! 

Devon L.'s profile image
Devon L. 
9 months ago

Great, friendly customer service and was in and out. highly recommend 

Business response:

Hi, Devon. Your feedback is highly appreciated. Thank you for the review! 

Carolene B.'s profile image
Carolene B. 
9 months ago

Great quick came in 10 minutes of my call. Driver was so nice.Keep up the good work. 

Business response:

Hi, Carolene. We appreciate the kind words and are glad we could provide you with a positive experience! 

Pamela H.'s profile image
Pamela H. 
9 months ago

Thanks for a great job on my Fiat! It looks brand new. I appreciate the extra time you took to get it just right! 

Business response:

Hi, Pamela. Thanks for taking the time to share your positive experience. We truly appreciate it! 

Shirley F.'s profile image
Shirley F. 
9 months ago

Service person was very nic 

Business response:

Hi, Shirley. We are thrilled to learn that you had a positive experience with us! 

David H.'s profile image
David H. 
9 months ago

Very friendly and helpful staff in service, parts, and sales. I received real answers regarding my 2023 ford transit and a complementary inspection. We will return 

Business response:

Hi, David. Thank you so much for leaving us a stellar review! 

Clifford Martin J.'s profile image
Clifford Martin J. 
9 months ago

Arrived quickly when I needed a tow. Very professional. 

Business response:

Hi, Clifford. Your feedback is highly appreciated. Thank you for the review! 

Frequently asked questions about Nelson Ford

How is Nelson Ford rated?

Nelson Ford has a 4.7 star rating with 1,556 reviews. 

When is Nelson Ford open?

Nelson Ford is closed now. It will open tomorrow at 8:00 a.m.