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Nelson Ford

4.7

About this business

Location details

201 Commonwealth Blvd W, Martinsville, VA, 24112, United States

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WeekdayScheduleStatus
Mon8:00 a.m. to 7:00 p.m.
Tue8:00 a.m. to 7:00 p.m.
Wed8:00 a.m. to 7:00 p.m.
Thu8:00 a.m. to 7:00 p.m.
Fri8:00 a.m. to 7:00 p.m.
Sat8:00 a.m. to 5:00 p.m.
SunClosed
4.71,702 reviews
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Wallace P.'s profile image
Wallace P. 
8 months ago

Morgan was pr 

Business response:

Hi, Wallace. Thanks for taking the time to share your positive experience. We truly appreciate it! 

Shirley W.'s profile image
Shirley W. 
8 months ago

Awesome customer service!! Timely with my key fob program… friendly at the service desk… professional and I will be back!! 

Business response:

Hi, Shirley. We are thrilled to learn that you had a positive experience with us! 

Mike B.'s profile image
Mike B. 
8 months ago

Great service 

Business response:

Hi, Mike. Thank you so much for leaving us a stellar review! 

Tom M.'s profile image
Tom M. 
8 months ago

Freaking outstanding. From my first conversation With Michelle pleasantry & congenitally setting up appointment to dealing with Morgan and getting Service going , she was very pleasant as well. Morgan explained everything in detail. Got my vehicle in shop almost immediately. The customer area was spacious with comfortable seating & two large screen tv’s. Well stocked snacks & drinks. Now get this. I got oil change service top off fluids not only check air ( 20 point safety check) they rotated tires. Now the wash crew do... read more

Business response:

Hi, Tom. Your feedback is highly appreciated. Thank you for the review! 

George C.'s profile image
George C. 
8 months ago

Samantha was as alway very kind and knowledgeable about my suv. Best shop in town. 

Business response:

Hi, George. We appreciate the kind words and are glad we could provide you with a positive experience! 

James Joyce J.'s profile image
James Joyce J. 
8 months ago

Service was fine. Oil change and fuel filter changed ($376). Just wondering why I didn’t get a wash job that you advertised on Facebook 

Business response:

Hi, James. Thanks for taking the time to share your positive experience. We truly appreciate it! 

Christeen K.'s profile image
Christeen K. 
9 months ago

Awesome service! Customer is number one! Easy and convenient to work with for appointments! Free coffee and nice waiting area! Clean restrooms! 

Business response:

Hi, Christeen. We are thrilled to learn that you had a positive experience with us! 

Rick D.'s profile image
Rick D. 
9 months ago

My son was in accident and Nelson did the removal of the Jeep Patriot and keep in their collision area. I was very impressed that they placed a plastic cover over the window that was broken to keep the rain and moisture out. All the indivusls we talked to was very friendly and gave all the information that was needed. 

Business response:

Hi, Ricky. Thank you so much for leaving us a stellar review! 

Vicki N.'s profile image
Vicki N. 
9 months ago

Ease of scheduling, prompt service, friendly staff, and reasonably priced. 

Business response:

Hi, Wade. Your feedback is highly appreciated. Thank you for the review! 

Frequently asked questions about Nelson Ford

How is Nelson Ford rated?

Nelson Ford has a 4.7 star rating with 1,702 reviews. 

When is Nelson Ford open?

Nelson Ford is open now. It will close at 7:00 p.m.