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Nelson Ford

4.7

About this business

Location details

201 Commonwealth Blvd W, Martinsville, VA, 24112, United States

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WeekdayScheduleStatus
Mon8:00 a.m. to 7:00 p.m.
Tue8:00 a.m. to 7:00 p.m.
Wed8:00 a.m. to 7:00 p.m.
Thu8:00 a.m. to 7:00 p.m.
Fri8:00 a.m. to 7:00 p.m.
Sat8:00 a.m. to 5:00 p.m.
SunClosed
4.71,779 reviews
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Christopher W.'s profile image
Christopher W. 
2 years ago

Great to work with did a great job as always 

Gail W.'s profile image
Gail W. 
2 years ago

I hit a deer. The work was great with the exception of my hood has a bigger gap on one side. It was not put back even. It is somewhat noticeable. I just didn't complain. If I myself as a lady noticed it I know they did. Oh and the m an asked for $500 without me seeing my vehicle. Yep that upset me. I thought who does that in America 🙄 Everybody wants money but don't want to do things accordingly 🤔 

Patricia E.'s profile image
Patricia E. 
2 years ago

Very nice staff, fast, experienced 

Mary P.'s profile image
Mary P. 
2 years ago

The staff was courteous and professional. They repaired my brakes and got my car back to me earlier than I expected. From the service desk to the technician to the shuttle driver, everyone worked as a team to make my experience pleasant. Thank you !! 

Deangelo G.'s profile image
Deangelo G. 
2 years ago

Great service took our vehicle in for repair got a rental everything was done in a timely fashion. Vehicle looked just like we got it when it came off the lot excellent job 

Timothy B.'s profile image
Timothy B. 
2 years ago

Brake service and full service oil change. Car wash was either not performed or poorly done. 

Constance C.'s profile image
Constance C. 
2 years ago

Awesome polite employees they greeted you... Awesome I'll be coming back soon or later in the near future 

Brenda I.'s profile image
Brenda I. 
2 years ago

I was totally satisfied with the service. 

Nellie M.'s profile image
Nellie M. 
a month ago

The work actually done on my car for the recalls was fine…I assume. I’m not a mechanic by any means. However, when I dropped my car off, it had a quarter tank of gas and there was nothing wrong at all with my battery. When I picked it up, I needed a jump because my battery was completely dead and I had 12 miles in my car until empty. The line that measures my guess was in the red. Not to mention that the heat was on? I dropped it off on a hot day so the heat should NOT have been on. I’d also like to not the lady at the count... read more

Business response:

Sorry for any inconvenience with your battery and fuel. Please contact us at (855) 787-9988 to discuss this experience further. 

Frequently asked questions about Nelson Ford

How is Nelson Ford rated?

Nelson Ford has a 4.7 star rating with 1,779 reviews. 

When is Nelson Ford open?

Nelson Ford is closed now. It will open at 8:00 a.m.