This profile has been claimed by the business owner or representative.
Nutrafol
- Dermatologists
- New York, NY
About this business
The #1 dermatologist-recommended hair growth supplement brand. Science-backed to support hair wellness from within. Nutrafol pioneered the hair wellness category with its integrative approach to hair health, using natural ingredients to target root causes of thinning hair - like stress, hormones, lifestyle and nutrition. Our team of doctors and researchers continue to seek out scientific advancements at the forefront of genetics, biotechnology and anti-aging to remain on the cutting edge of hair health innovation. We’re here... read more
Location details
236 5th Avenue, 7th Floor, New York, NY, 10001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Delivery Issues Placed order July 9, 2025 offered $10 off order and 3 free trial sizes shampoo conditioner and serum but it is not included in the order.
Service or Repair Issues On May 11, 2025, Nutrafol billed my credit card $422 for an order of hair supplement that we did not request and we never received. Both my wife and I have attempted numerous times to remedy the situation through their customer service, but have received no response through email, telephone, and their AI generated online chat feature.
Delivery Issues I began my subscription in February. My March order arrived right on time for me to begin that month's supplements as I was finishing those in my February order. When it was time for my April order to arrive, the website was showing "Delivered" but it had not arrived. In fact, it did not arrive for another **************************************************************** the future, I could adjust my shipment date to avoid any gaps in deliveries. This is ridiculous. I never picked the shipment date to begin wi... read more
Product Issues Nutrafol Dietary Supplement orders are automatically sent to me and I am automatically charged, and I don't want someone doing that. I don't want a Nutrafol plan.
Product Issues I am currently subscribed to the monthly plan at $79/month. However, today I was charged $264 for a 3-month supplywithout my authorization. This amount is also incorrect, as your website states a 3-month supply is $224, not $264.I did not approve this charge and had not budgeted for it. Ive attempted to contact support multiple times via phone (waiting over 30 minutes), online chat, text, and email, but have received no response.This is extremely frustrating, especially given that other customers appear to be ... read more
Product Issues I had a charge on my credit card on 5-12-25 from Neutrafol and I had canceled this subscription on 5-6-25 an online and received a email saying it was successfully cancelled. I have tried calling them all day and even left a call back number to no success. ******** customer service.
Product Issues My wife started a subscription to Nutrifol for her and myself. Then they started shipping and billing us for way more product than we could ever use. We went online and cancelled the subscriptions but they continue to ship product and bill us. We want them to stop shipping and billing us. We have been charged over $1000 for products that we did not want.
Product Issues I was a Nutrafol customer for 10 consecutive months, spending approximately $790 on their supplements, which were marketed as a science-backed solution to improve hair growth and health. I followed the program consistently and did not see any improvement in my hair quality over that time.Before canceling my subscription, Nutrafol offered a complimentary Hair Mineral Analysis in exchange for continued loyalty. I submitted two separate hair samples, the second of which involved cutting significant portions of my... read more
Product Issues Order #*********My complaint is similar to another.On April 18, 2025, I placed an order for the Nutrafol Womens Vegan Supplement (Order #*********) trusting in the Companys clearly stated return policy that promises a 100% satisfaction guarantee including the ability to return a product for a full refund or exchange within 30 days if not fully satisfied.Unfortunately, after dissatisfaction with the product, I attempted to initiate a return, only to be told that opened or used products are not eligible. This is... read more
Frequently asked questions about Nutrafol
How is Nutrafol rated?
Nutrafol has a 3.2 star rating with 384 reviews.
When is Nutrafol open?
Nutrafol is closed now. It will open on Monday at 9:00 a.m.