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Nutrafol
- Dermatologists
- New York, NY
About this business
The #1 dermatologist-recommended hair growth supplement brand. Science-backed to support hair wellness from within. Nutrafol pioneered the hair wellness category with its integrative approach to hair health, using natural ingredients to target root causes of thinning hair - like stress, hormones, lifestyle and nutrition. Our team of doctors and researchers continue to seek out scientific advancements at the forefront of genetics, biotechnology and anti-aging to remain on the cutting edge of hair health innovation. We’re here... read more
Location details
236 5th Avenue, 7th Floor, New York, NY, 10001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Service or Repair Issues I placed an order on the 25th of May, 2023 and have not received my order. Per tracking ********************** the order was delivered June 3rd but I have not received package. I have made numerous attempts to contact Nutrafol customer service via email, phone, and chat and have not heard anything back. I am beyond frustrated that there is no communication. They have charged my card twice and I have not received my order. I would like a refund and for all future orders to be cancelled.
Product Issues I believe the company has false advertising and deceptive business practices. I paid for 3 orders for a total of $796.80. The company operates on a subscription basis and states results will not be visible for 3 - 6 months minimum and 9 months for complete results. I took the recommended dosage for 6 months with no results and therefore requested a complete refund. I received a response that it is against company policy to refund if the product is not mailed and returned within 30 days. This is ridiculous as t... read more
Service or Repair Issues I placed order #********* on June 2, 2023 and have not received my order. I have tried to communicate multiple times via e-mail, chat, and phone, with no response from the vendor. This is for a men's 3 month supply. Total amount paid is $244.72. I would like a refund to the original form of payment.
Delivery Issues I placed an order for a 3 Months supply of Women's Balance supplements on June 7, 2023, order #********* and was charged $224.00. The order status shows shipped, and delivered on June 15, 2023, but I never received it. I have contacted Nutrafol 3 times (using the chat function on the website, which is an automated bot and not a real person) with the only response being an automated email that someone will be in touch. No one has been. And when I call the telephone number that I found online (which was not eas... read more
Delivery Issues I placed an order with Nutrafol on May 29, 2023 and my card was charged $232.84 that day. I received an email confirmation for the order (dated 5/29/23), and another email on 5/31/23 saying that my order had shipped. Trying to track delivery through their system consistently said (and still says) "No tracking available. Please try again later."To date I have not received my shipment and attempts to contact the company through its chat bot and email are unsuccessful--their system sends an auto-response but the... read more
Delivery Issues Doubled billing, no reply to repeated attempts to contact them
Delivery Issues Nutrafol received 3 orders that I'd returned to their company on June 9th, 2023 for a refund. Although one order has now been refunded, the remaining 2 have not. I've contacted the company numerous times but they refuse to answer, sending me auto-replies that claim they are too busy to care. I'd simply like to have the two products that I returned to them refunded.
Product Issues I thought I cancelled my account but was being charged with and receiving 2 subscriptions of Nutrafol. have been trying to return them for a refund for months. They're both unopened, in their original condition and I reached out for a refund within 30 days of their date of purchase.The only customer service option is a bot that says they'll follow up with return/ refund instructions but they never follow up (or probably wait until after 30 days). This feels like a racket.Order ********* for $245.28 (transactio... read more
Product Issues I will billed $79 for my May subscription and never received product. Would like my money back. I've sent multiple emails and chats with the idiotbot and I've called their customer service number that no one answers.
Frequently asked questions about Nutrafol
How is Nutrafol rated?
Nutrafol has a 3.2 star rating with 384 reviews.
When is Nutrafol open?
Nutrafol is closed now. It will open on Monday at 9:00 a.m.