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Nutrafol
- Dermatologists
- New York, NY
About this business
The #1 dermatologist-recommended hair growth supplement brand. Science-backed to support hair wellness from within. Nutrafol pioneered the hair wellness category with its integrative approach to hair health, using natural ingredients to target root causes of thinning hair - like stress, hormones, lifestyle and nutrition. Our team of doctors and researchers continue to seek out scientific advancements at the forefront of genetics, biotechnology and anti-aging to remain on the cutting edge of hair health innovation. We’re here... read more
Location details
236 5th Avenue, 7th Floor, New York, NY, 10001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Product Issues I did not receive my order, and all attempts to contact the company are failing. No response to emails and calls is declined.
Delivery Issues I had a renewing prescription for Nutrafol Hair growth pills. I got an email on March 31 that my shipment had been sent. However after 2.5 weeks it never arrived. They charged me for it. I tried to contact the company via text, email, and phone but got no response. I want my money back!
Service or Repair Issues I cancel my subscription last month and they charged my card today. I canceled again today. They are refusing to cancel my subscription. They should not have a cancel option on their website if you can't actually cancel. I'll keep the crappy vitamins I just need this subscription CANCELED.
Product Issues I was in the process of ordering the Women's Balance 3-month supply online. When I got to the end of the online order I got an error message from Nutrafol's website. I then reordered the product and I received a confirmation. Then I saw 2 charges and they sent me 2 packages. I contacted Nutrafol immediately about this error. They informed me that all I had to do was send back 1 of the packages unopened with "RETURN TO SENDER" written on it - no tracking necessary. I did everything they told me to do - I have f... read more
Service or Repair Issues I have a monthly subscription with them on March 23, 2023, a new bottle with vitamins and supplements was supposed to be my next shipment. It says it was delivered on March 27 it's been two days and I have not received it. I tired contacting their support team and been calling but I cannot seem to get through. The order number is #*********.
Service or Repair Issues I had purchased two items from this company and realized after I placed the order that the ingredients would not work well with my medical issue. The day I received them, I started the return. It has been a month now and I have not received my $88 refund from this company. After reaching out several times, I still have not heard back. Purchased 2/20 Received order 2/24 Started return 2/24 Sent return via **** 3/1 Nutrafol received return 3/6 I am complaining since it has been a month, they have the p... read more
Product Issues Like many others, cancelled a subscription (their products don't work, they use paid reviews) only to be charged ($300+) for another shipment. Contacted customer support to resolve the issue. Sent the product back and have yet to receive a refund - it has been almost 2 months. No email responses, no one answers calls. They have stolen my money. Stay away - very shady company.
Service or Repair Issues I used to have a subscription with this company. I had opted out of refills and they are still sending me product. My card was charged, and order was dispatched, but I never ordered it. This is happened twice. I let it go the first time, but now it is a lot of money out of my account. Called customer service multiple times and there is no answer. I also tried to contact the online robot and they said they would send it to the company but I havent heard back. I am very annoyed. Will be disputing on ca... read more
Delivery Issues I have a subscription with Nutrafol since one year and until this February I had no bad experiences or complaints. However, my last order has not been delivered for weeks and the tracking information says Shipping label created; **** is awaiting the item. I emailed the Nutrafol customer service twice and also tried the chat option on their website. But I have received no response so far. I think delays or carrier issues can happen and be explained, but this non-responsiveness of the customer service is not ac... read more
Frequently asked questions about Nutrafol
How is Nutrafol rated?
Nutrafol has a 3.2 star rating with 384 reviews.
When is Nutrafol open?
Nutrafol is closed now. It will open on Monday at 9:00 a.m.