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The #1 dermatologist-recommended hair growth supplement brand. Science-backed to support hair wellness from within. Nutrafol pioneered the hair wellness category with its integrative approach to hair health, using natural ingredients to target root causes of thinning hair - like stress, hormones, lifestyle and nutrition. Our team of doctors and researchers continue to seek out scientific advancements at the forefront of genetics, biotechnology and anti-aging to remain on the cutting edge of hair health innovation. We’re here... read more
236 5th Avenue, 7th Floor, New York, NY, 10001, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 9:00 a.m. to 6:00 p.m. | |
Tue | 9:00 a.m. to 6:00 p.m. | |
Wed | 9:00 a.m. to 6:00 p.m. | |
Thu | 9:00 a.m. to 6:00 p.m. | |
Fri | 9:00 a.m. to 6:00 p.m. | |
Sat | Closed | |
Sun | Closed |
Delivery Issues I have not received my product ordered on 6/4. The tracking number says it was delivered on 6/10, but it was not. I have not had any success getting in touch with a customer service associate via phone or email during their customer service hours. I do not know how to resolve the issue and the company is not helping at all.
Service or Repair Issues On May 12 (Sunday), Nutraceutical sent an email informing us that the next shipment was being sent. I tried to call Nutracel, but the business was closed. I sent an email on both their site and with PayPal informing them I had submitted a request to cancel the subscription and that this shipment should not have been processed. Business replied Monday May 13, stating they could not cancel the order as it had already been processed and shipped and that they do not have in their records my request to ca... read more
Service or Repair Issues Purchased Nutrafol on 5/3/24 from Amazon Storefront. Received product on 5/3/24. Took 1st dose as recommended on 5/4/24 with food. Immediately suffered severe stomach cramps associated with this product.
Product Issues I been trying to reach out to nutrafol customer chat, over and even texts. I spoke with someone May 8th and she put me on hold for almost 10 minutes. I explained to her that the nutrafol subscription was been cancelled and the money still came out my account. I am requesting a refund due i cannot take vitamins causing headaches and stomach pains. I asked to fully refund and they continue to say a manager is going to reach out they never reach out
Service or Repair Issues I've been a subscriber of Nutrafol since February. Although I've been skeptical of the technology, I really wanted to stick out the first 6 months and the results. Unfortunately, I never received my 4th month's supply. I was nervous when I wanted to contact customer service about something and noted all of the previous complaints about them not answering. Although I had more luck when I reached out to them on Instagram, I was met with the same perfunctory responses as I was when I reached out on thei... read more
Service or Repair Issues On April 19, 2024, I called Nutrafol and cancelled an order they charged to my credit card in the amount of $310.00. I was told my order was cancelled, and that I would receive a refund in 4 to 5 days. I haven't received a refund and I am concerned because when I try to reach the company, I am unable to reach them by phone, chat or email. The only calls taken are for those people placing orders.
Product Issues I purchased this product as I was having thinning hair on my temple. Within four months of using this product, it weighed my hair down so much that it pulled out at the roots and started falling out 8 saw my hair stylist two weeks ago and she couldnt believe the condition my hair was in. I said my hair had started to fall out all over and she said she could believe it - whatever I had switched to had coated my hair so terribly it was too heavy and pulling out at the root. Ive always had nice long thick hair an... read more
Product Issues I cancelled a three month subscription with this company on June 13, 2023. Today, December 3, *********************************************************************************** a three (3) month supply. I emailed as well as called customer service and received a message to call during normal business hours. Then I received an email stating the supplements were shipped. I truly believed they did this on Sunday when they know that a customer cannot speak and therefore cancel. This is fraud and attached I had to... read more
Order Issues I only purchase a one time order. 1 bottle and they signed me up for recurring monthly charges without my consent.
Nutrafol has a 3.2 star rating with 384 reviews.
Nutrafol is closed now. It will open on Monday at 9:00 a.m.