This profile has been claimed by the business owner or representative.
Nutrafol
- Dermatologists
- New York, NY
About this business
The #1 dermatologist-recommended hair growth supplement brand. Science-backed to support hair wellness from within. Nutrafol pioneered the hair wellness category with its integrative approach to hair health, using natural ingredients to target root causes of thinning hair - like stress, hormones, lifestyle and nutrition. Our team of doctors and researchers continue to seek out scientific advancements at the forefront of genetics, biotechnology and anti-aging to remain on the cutting edge of hair health innovation. We’re here... read more
Location details
236 5th Avenue, 7th Floor, New York, NY, 10001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Delivery Issues Placed an order for product discovered within 10 minutes I ordered the wrong version of the product and cancelled order and re-ordered the correct version. Received confirmation of cancellation. Next day order was dispatched and I was charged for the cancelled order plus the second order. Have tried contacting company and they won't respond. I'm happy to return product at their expense. I want a refund for the order I cancelled. Screenshot of order confirmation and cancellation attached. Please notice the tim... read more
Order Issues I have tried multiple times to stop my subscription Product is amazing but cancellation policy is a night mare
Delivery Issues I paid a lot of money for Nutrafol. They delivered it to the wrong address according to tracking. My mailing address is correct on my account. There has been no email response and when I try to call the customer service number it says there are no agents available to help me and then it disconnects. I just want either the product I paid for or a refund
Delivery Issues I received unsolicited email to the point of death threats
Delivery Issues Deceptive cancellation policy:1) They practically force you into subscription model 2) They charge up front for the entire subscription period 3) If you cancel they stop delivery at that time, without completing delivery of the products you paid for Every other companys subscription cancelation policy will simply not renew for the next period. Nothing changes during the initial subscription period; customers still receive what they ordered. Nutrafol is stealing from their customers
Product Issues I placed an initial order 9/2022 and received a 2 month supply. I used the product, but was having trouble digesting it without issues. I paused my subscription in early October. I logged back in to ensure it was not shipping, and it was not. The next contact I had was an email saying another order (another 2 month supply, and I still had over a month of the initial order left) was shipping. I immediately sent an email (you cannot reach them on phone, social media or by direct email - only using their contact ... read more
Sales and Advertising Issues I was charged $79 dollars on January 20th, 2023 for an order I had no knowledge of having a subscription. Upon trying to reach out to the company, Nutrafol, on January 20th, 2023, I received an automated responce saying we'll get back to you. It's 8 days later and no response. After attempting to cancel the subscription, it wasn't very clear that I was able to. There was no email follow up. This seems like a company hoping you don't care so they can keep charging you...maybe I'm wrong?
Product Issues My order # *********, ordered 9-4-2022, order total $463.15. Their product information says it takes six months to see results. They claim 100% Satisfaction or your money back. I took it religiously for five months and neither I nor my hairdresser can see any results, not one new follicle. I took the bottle to my medical doctor ********************** @**************************, ****************************************************************************** *************)) and ************** said there is an ex... read more
Product Issues Order # ********* ORDER DETAILS Placed On: Jan 22, 2023 Status: Complete ITEMS Women x 1 $79.00 ******************* $0.00 Tax $5.53 Total $84.53 SHIPPING ADDRESS *********************** ********************************************************* ********** SHIPPING METHOD Standard ** Shipping They charged my card with out me knowing I already had cancelled my subscription I just wanted a refund I tried to get in contact but nobody is answering also the product I never wanted it it was supposed to be a one time t... read more
Frequently asked questions about Nutrafol
How is Nutrafol rated?
Nutrafol has a 3.2 star rating with 384 reviews.
When is Nutrafol open?
Nutrafol is closed now. It will open on Monday at 9:00 a.m.