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Orkin
- Pest Control
- Gaithersburg, MD
About this business
Location details
202 Perry Pkwy, Ste 2, Gaithersburg, MD, 20877, United States
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I am currently frustrated but still hopeful that ORKIN will resolve the issue. I do believe that they have a wish to be hepful but perhaps are simply too busy dealing with urgent pest management problems.
Business response:
Hello Paola If you’re open to discussing your experience further, please call us at (301) 569-5074. We’d greatly appreciate the opportunity to make things right and work toward earning back your business.
The service technician was wonderful. However, dealing with the branch office with regards to how they are billing me is a nightmare. I have been charged differing amounts each time and it is not clear (and I have asked someone for help and was referred to the portal which is NO HELP at all) what month(s) I am being charged for. They need to work on their customer service.
I am very Happy with the service provided. I called in and got an appointment within 2 days. The agent, Michael came and did a great job handling all the multiple bees at my door and removed the bees nest and cleaned the area. He also treated the perimeter before leaving. He lowered the price from the original invoice which I REALLY REALLY appreciated. I highly recommend Orkin and specially Michael for doing a great job! Thanks! Martine
Jonas has serviced our home for years and is EXCELLENT. He is thorough and always asks if I have any new issues to be looked at. I am very happy with Orkin's service.
Business response:
Beverly, thank you for your review. Jonas’s professionalism is a great example of why we’re number one in the pest control industry. Thank you for choosing Orkin.
Happy to be able to start the pest control and termite services simultaneously! 1st call result: spoke to a person!, 2 appointments next day, same time window. Technician's were punctual, knowledgeable, professional, no pressure (sales) and talk in layman's terms. Able to ask for and get our 1st pest control service during the appointment (thank you Stephen Flick!). The termite side = thank you Clayton Berghers (& Milton!) for your patience with all out ?'s, and time educating us about all the additional things Orkin of... read more
I have been a customer of Orkin for many years. I never had problems getting a person to talk to but that is no longer the case. I had an appointment scheduled for yesterday with a window of 2:00 - 4:00. No one showed up. I started calling around 3:45 and left a few messages with a statement they would call me back. I did not receive a call back. I understand things happen but when I don't get a return courtesy call, that is a problem for me. I also tried calling on Wednesday starting in the morning going thru the aft... read more
Business response:
Hello Crystal, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. Being known for our great customer service it came as a surprise, and we would like to make things right. Please give us a call at (301) 569-5074 to determine how we can provide you with a solution that makes you smile. At Orkin, we value our customers opinions and would like to thank you for bringing this to our attention.
Don't try to book them through Yelp. They just sent you to their own form that makes you put in your phone number and email address. And the form has no place for detail about your project and needs. Then they text and call you nonstop. To top it off, they don't communicate with each other. I got off their text list after I told them that I had already found someone for the project. Then they kept calling me anyway. Had to eventually answer to tell them I was good. It became a drawn out multi day process, which should've be... read more
Business response:
Hello Kyle If you’re open to discussing your experience further, please call us at (301) 569-5074. We’d greatly appreciate the opportunity to make things right and work toward earning back your business.
Pathetic - They promise something, and dont live it up to that at all. Totally horribly service between what the service person promises and what is being done. Although the service technician Samuel was great.
Business response:
Hello Suresh, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. Being known for our great customer service it came as a surprise, and we would like to make things right. Please give us a call at (301) 569-5074 to determine how we can provide you with a solution that makes you smile. At Orkin, we value our customers opinions and would like to thank you for bringing this to our attention.
We have bees in the walls. We called other pest control places and they could not come out for a few days. We called Orkin and they could come out the same day. However, what they don't tell you is that an "inspector" will be out to assess the issue. Your issue is not resolved that day. We had no idea. The inspector did not come out the same day. They gave us a window of 2 hours, no show, no call. I called 45 minutes after the 2 hour window and no one had any idea why there was a no show. She put me on hold to check ... read more
Business response:
Hello Barb If you’re open to discussing your experience further, please call us at (301) 569-5074. We’d greatly appreciate the opportunity to make things right and work toward earning back your business.
Frequently asked questions about Orkin
How is Orkin rated?
Orkin has a 1.6 star rating with 37 reviews.
When is Orkin open?
Orkin is open now. It is open 24/7.