Orkin

L C. 

on Yelp

6 years ago

The sales associate sold services as $50 per month for monthly service. This wasn't correct. I am being charged $97 per service every other month. False advertising. I am not receiving monthly service and it is double the cost. Outrageous. 

Chuck B. 

on Yelp

6 years ago

One word: Don't. We had, alas a bedbug issue. Called Orkin at Gaithersburg. Service agent came, did inspection, gave recommendation to do a limited area. We did all the hard prep work -- though their corporate written instructions were unclear on a key point. Then, agent calls us back to say his boss insists the whole house be done. So much for our prep work. Orkin did not respond to our complaint. We got tired of being jerked around, and so we went with another service. 

James T. 

on Yelp

6 years ago

Do not use orkin, I had an appointment scheduled yesterday between 10am and 12pm and no one showed up. I called the office at 1pm to see what's going on to get a message stating their office is closed on the weekends. Wasted my day waiting for this company, don't make the same mistake I did. 

Joe L. 

on Yelp

7 years ago

After canceling service, they continued to come to a vacated address, call to say they were there and I'd remind them the service was cancelled. Rinse and repeat for several months. Now they are trying to collect for services performed after we cancelled. 

s o. 

on Yelp

7 years ago

We've called twice to reschedule an appointment and never received a call back. When they were Western the service was great under Orkin it's been awful. Lousy customer service and will never use them again. 

Sandy L. 

on Yelp

7 years ago

Save yourself time and money don't deal with this company. They make big promises but can't deliver. I don't know about pest control down to the science but... they definitely have collecting money down to the science. 

Kelley C. 

on Yelp

7 years ago

We had a contract that was pre-paid by the previous homeowners. After 6 months, I cancelled the contract because the service was so terrible. Even for free, they were not worth it. The work was not thorough, and we repeatedly had to call them out for the same pests (mainly crickets and mice). The technician was not professional and could not answer basic questions (such as, "Is this harmful to pets?"). Front office staff was also rude and unprofessional when making appointments for service. All around terrible experi... read more

Jeannette L. 

on Yelp

9 years ago

When I made my first appointment they didn't even show up in their appointed 2 hr window. The tech called 5 minutes after the appointed time saying he'd be late...and when I asked if when he'd be able to come he said 30 minutes. What's the point of a 2 hr window time if they can't even show up within those 2 hrs? Now this is my second time waiting...10-12 was my appointed window time. It's now 12:11...nothing. No call saying they're late and when I called the office no one picked up and I had to leave a message. I'm done wit... read more

Courtney D. 

on Yelp

9 years ago

Completely useless and full of lies. As said below, they are NOT open 24 hours a day and do NOT visit you the same day you call, even if you call at 8am. They claim that if you still have pests in between visits, they will come out at no charge- but that is a lie. They charge you at least $99 every single time they stop by. I am confused why I had to pay for traps that are not catching a single thing and the next available appointment isn't for another 48 hours. Spare yourself and do not waste your time or money.