Orkin

Valerie L. 

on Yelp

4 years ago

Literally the worst company ever. Completely unprofessional. We have had them servicing our home (preventative for bugs) for the past year but when it came to having them come out to actually remove a problem (ie: a huge wasps nest) they no-showed 5 times. And that's not an exaggeration. FIVE times. The first appointment, the women scheduling appointments did not relay the magnitude of the nest to the technician. The technicians only do as they are told and he informed us that dispatch never told them about the need for a la... read more

Rachel H. 

on Yelp

4 years ago

The system of setting an appointment and showing up on that day has collapsed. Now I get a text saying, oh we need to change your appointment to this other day...it makes little sense. My bigger beef is with billing practices. Technicians used to leave a bill the day they worked at my house (appointments are on a quarter basis). They stopped doing that, without giving any reason. Instead I now receive a bill by mail over a month later, marking my account overdue. This infuriates me and is unacceptable. I have contacte... read more

Mitzi M. 

on Yelp

4 years ago

Completely avoid this company. Technician came to my house, moved my stove and placed rodent traps behind the stove. The stove was left in a position that prevented me from using the back door. A few days later, technician returned with help, removed the old traps and placed new ones. While moving the stove to its original position, the technician broke the stove. The branch manager came out and fixed the stove, leaving the traps behind the stove. I was then informed that Orkin corporate policy prohibits moving customer a... read more

Cindy L. 

on Yelp

5 years ago

Horrible, horrible customer service. Missed my appointment two times! I called off work and wasted days staying home waiting for them to come. They never call you back. Never fixed my problem after multiple services (1 month), so I asked for my money back, which was dragged on for days with all the "I will call you back, he/she is not available". Please save you money and time and find someone local. Find someone that actually values your time and concerns. Technicians were great, but the people at the office have no custome... read more

Ken R. 

on Yelp

5 years ago

This company promised one thing on the phone and then when the technician showed up, he told me the opposite. They were very focused on getting my business, could care less about doing a good job or results. Save your money, you can put down traps and bait yourself. 

Lori A. 

on Yelp

5 years ago

The worst customer service I have ever experienced. Even after I cancelled, they continued to charge me. I spent more time on hold, than on getting my money refunded. USE ANYONE ELSE. There is something important to add - the technician was marvelous. Informative, kind and on time. The problem is with the office. If you have hours of free time, use at your own risk. I cannot get those hours back. 

L C. 

on Yelp

5 years ago

The sales associate sold services as $50 per month for monthly service. This wasn't correct. I am being charged $97 per service every other month. False advertising. I am not receiving monthly service and it is double the cost. Outrageous. 

Chuck B. 

on Yelp

6 years ago

One word: Don't. We had, alas a bedbug issue. Called Orkin at Gaithersburg. Service agent came, did inspection, gave recommendation to do a limited area. We did all the hard prep work -- though their corporate written instructions were unclear on a key point. Then, agent calls us back to say his boss insists the whole house be done. So much for our prep work. Orkin did not respond to our complaint. We got tired of being jerked around, and so we went with another service. 

James T. 

on Yelp

6 years ago

Do not use orkin, I had an appointment scheduled yesterday between 10am and 12pm and no one showed up. I called the office at 1pm to see what's going on to get a message stating their office is closed on the weekends. Wasted my day waiting for this company, don't make the same mistake I did.