Orkin

Kathleen Y 

on BBB

3 months ago

I have been a Home Team customer for over 20 years. In Feb. I paid my yearly sentricon fee. In April, they did my yearly inspection. All was good. The next day, in my spam folder was a notice cancelling my termite bond. I called. No reason other than **** decides to not cover some homes periodically and a very indifferent manager. 3 days later they sent a tech to remove the sentricon plugs. They are supposed to give 30 day notice according to the contract. I sent the tech away. 10 days later he showed up again to remove the ... read more

Kenny K 

on BBB

4 months ago

Great services until they get paid. We called them to discuss sounds we heard in the wall. They promptly came out and suggested we redo the insulation in our attic. They informed us that their insulation had boric acid in it to prevent bugs from coming into the house. We signed the contract, and we were told someone would call us the day before to let us know what time someone would come the next day. We were never called. Instead, a team showed up and had no idea that we purchased additional items besides the insulation. Du... read more

Jeffrey B 

on BBB

5 months ago

First off yall dont deserve a 1 star I hired this company back in sept to handle bugs here we are in April and the bugs have multiplied when we called for in between services they would always cancel or reschedule but when it was time for scheduled visit they showed up with hand out.. listen to the prerecorded message when you call and plan on the exact opposite. Also I want to add they will argue with you and say they dont see bugs my wife and I had to find the bugs take their hand and show them where they was bc they didnt... read more

MARIE S 

on BBB

5 months ago

I am currently under contract with *****. I unfortunately was fooled by their account Manager ******** ****** who got me for $6,575.15 for termite prevention, attic hatch/seal and exterior seal. I had mice problems in the basement and bat problems in the attic. Im still hearing scratching in the attic and I had an appointment on Monday March 10th, 2025 with ***** ****** and ******* ********* (branch manager) at 10:30am. No call no show, a whole entire day wasted and they didnt have the decency to call me in advance to let me... read more

Tara C 

on BBB

5 months ago

I canceled my service with this company several years ago for lying and telling me a service was completed when a technician was never at my house. I have security cameras that surround my house and showed nothing the entire day that the tech supposedly completed service. I refused payment until they completed service, so they sent me to collections and refused to complete service. Recently, I received a voicemail requesting service for my pest control service that was done the month prior. I thought it was my current compan... read more

Vera B 

on BBB

5 months ago

I had them come after finding evidence of mice after cold snap. No problems since house was built in 2003. They were prompt in sending someone out next day. However, The guy was young. Pleasant but told me I had major infestation. He gave me an estimate of ****** dollars ( which he claimed was 5000 discount). He gave options of different payment plans. He said I needed to replace my insulation and some weather stripping. I got another estimate from another company who only treat for mice. I did not need all ***** said. The o... read more

BKW Ultimate D 

on BBB

5 months ago

Our company was contracted by Orkins Gaithersburg branch to detail their vehicles, and despite completing the work as agreed, they have refused to pay the invoice. Their excuse? That the keys were locked in the vehicle and they need a $75 payment from us prior to them taking care of the invoice for the services we provided. When the owner told the manager that he locked the keys in the vehicle he was told "that's ok, we'll take care of it". This changed after the invoice became overdue by more than 90 days.We have documented... read more

Joanna G 

on BBB

6 months ago

We hired F&W Pest Control, ***** ********************************************************************************************* to take care of a property and we didn't understand it was owned by Orkin or Rollins **** or whatever company actually owns and operates as F&W Pest Control. This company is a scam and they will continue to invoice you and they will not allow you to cancel. If you can actually get a person on the phone, they will tell you that you cannot cancel and a manager needs to call you back. Nobody calls you b... read more

Virginia R 

on BBB

6 months ago

The employee of Orkin Pest Control forged my e-signature on a contract and ***** is trying to make me pay for 36 months of service that I did not intend to have. I am a 85 year old retired professor, on a fixed income and am not financially able to pay for unintended services. Please help me stop their demands which are forgery and a crime.