Orkin

John B 

on BBB

6 months ago

I have changed my satisfaction record with this company. I had bedbugs. They came out with a contractor company to do a heat treatment. The person that came out was not even at my house for seven hours. So the treatment was not effective. I still have bedbugs. I paid $4000 for a service that was not done correctly. Their inspector was supposed to come back out in a two hour window Never showed up. They want to send another company out to do it again. I have no extra storage in my modular home so I had to rent a storage unit.... read more

Janet E 

on BBB

6 months ago

Be careful if you call them!!! I had a problem with racoons in my attic. To make a long story short, I was lied to by the first tech and fell for his promises. They showed up with very large and loud trucks to clean my attic. They left insulation all over my carport and driveway, not to mention what they did to my skylights! The first tech that came out put a hole and tear in one of my bedrooms! I complained and they sent out another tech that told me the smell of decaying animal, which was my major complaint , was urine fro... read more

Jacqueline J L 

on BBB

6 months ago

I have been a custom of Guardian, now Orkin for 21.5 years. In 2015, ten years ago, upon discovering a mouse in my basement I continued my contract including rodent removal. For 10 years I have paid them to keep the mice at bay. This past January, a new technician informed me that my basement was overrun, and an expert would contact me. Shortly after, ***** ***** visited my home and informed me that all of my insulation needed to be replaced and that there were mice everywhere. He frightened me. After he left, I wondered wha... read more

Jamila G 

on BBB

6 months ago

Orkin came to my home on 1/22/25 to inspect for bed bugs. The inspector found evidence of bed bugs in one room of my home. That day I signed a contract with orkin for them to treat my home for bed bugs. I was told that I would receive a total of 3 visits. The first 2 visits were to consists of them spraying/treating my home for bed begs and the 3rd visit was a follow up to ensure that the issue was resolved. I then scheduled for a technician to do the first treatment on 1/23/25. This technician did a great job or so I believ... read more

Chuhui K 

on BBB

7 months ago

I called *************, because we had mices problem,and manager came he inspection,then gentleman told us we need new installation attic, and crawl space will cost $23000.00???I told him, we don't have that kind money. I don't even money I need osteoporosis shut my health.I am a great didn't signed contract, but I signed contract auto pay from my credit card for monthly program, that was a big mistake. Jan 20, 2025 a gentleman came my house then, he told my husband he found 2 dead mices, he didn't clean up just let my husba... read more

Laszlo S 

on BBB

7 months ago

Our church leader signed a contract with Orkin for $1406.00 plus $91.00 per month for pest control service at our church in **************** on 2/13/24. We paid Orkin for 1 year in advance, at a discounted rate of $2310.00 per the salesman, on 2/23/24.6 months later Orkin started to bill us for more payments and provided a forged contract for the same service at $1636.00 + ***** per month, no discount. This is forgery/fraud and unacceptable.We have copies of both the original and the fraudulently altered contracts, both emai... read more

Michele B 

on BBB

7 months ago

I sent a check on January 11th for $1595.00 to Orkin via their servicing company Rollins ****************** (***). On January 12th I had a medical emergency and had to use money from my checking account. On January 13th I called *** and spoke with an agent to explain that my check would then not be covered by my bank. I subsequently paid with a *********** **** in the full amount of $1595 which the agent told me was OK to pay using a credit card. I asked the agent repeatedly if she could send my check back to me and she reas... read more

Thomas W 

on BBB

7 months ago

I'm very upset with Orkin and how they treated my 80 year old mother. My mothers condo is ***** sq ft and occasionally she sees very small ants in the summer so she reached out to ***** for to spray around her home. The person from the company sold her a monthly service for $50+ per month. That is stealing if you ask me. I oversee her finances and reach out to corporate to reverse or stop the charges because she does NOT need this service. And got nothing back. I finally went to the bank and had them cancel the service sever... read more

Alicia E 

on BBB

7 months ago

***** sold us on pest control. I was doing this all for my grandmothers house. He said we could cancel anytime and we signed the paperwork on an iPad which I'm sure you can imagine is a lot of signatures for paperwork. I said as long as I can cancel after some time, just to get the pest gone for now. We agreed upon the monthly charge rates. I went to cancel and i found out they actually put $13,000 on a payment plan saying they did all this work at the home the inital visits and it couldnt be canceled. We found this all out ... read more