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Palazzo Senior Apartments - 55+ Active Adult Living
- Apartments
- Phoenix, AZ
About this business
Location details
6250 N 19th Ave, Phoenix, AZ, 85015, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The main Palazzo (assisted living) seems really great. Lots to do. All kinds of facilities. Staff and residents quite friendly. The memory care unit seems to be lacking. But from what I've heard, all memory care centers leave a lot to be desired.
The Palazzo is a wonderful place - they are going through ownership changes so there a definite growing pains for some of the residents. Yes, we would recommend this community to other families based on the experience we have had so far.
The food was fine. Long walk to dining room, it is reasonable but costly. Yes, we would recommend The Palazzo if the facility is the right one. We moved her to [community name removed] which she likes better. Similar facility but she has friends there. Better mental health.
Business response:
Thank you Anonymous for your positive recommendation of Palazzo Senior Apartments - 55+ Active Adult Living! Our team is passionate about providing the best possible experience for all of our residents and their family members, and we are so glad to have achieved that today.
In the last year that my friend was there, there was a bit of turnover in caregiver staff. Also they had a hard time keeping a driver for the van. But this is rampant in every business these days due to the bad economic conditions. I would recommend The Palazzo to others looking.
Business response:
Anonymous, thank you so much for sharing your experience with us! We appreciate you taking the time to leave us a positive review, we’re so happy to hear you’ve had a great experience at Palazzo Senior Apartments.
When it comes to the food, it is great in restaurant's but we could use more of a variety of bagels. The food in rehab tends to be cold. However, based on the experience we have had with The Palazzo, we would recommend them to other families.
Business response:
Thank you for your review! Your feedback helps us continue to grow and serve the needs of our residents!
It's a happy place that I enjoy visiting. I feel good about my dad being there. The 2 bedroom apartment was perfect for mom & dad, and the one bedroom is perfect for dad now.
Business response:
Thanks for your review! We're happy you enjoy your visits with us. Thank you for trusting us to care for your mom and dad as a part of our family here at The Palazzo.
When I gave notice to move, 30 days is required. I gave more than a 30 day notice and was charged extra: $[removed]. I gave notice on [date removed] and moved out [date removed]. Was charged from [date removed] for the $[removed]. I was penalized for giving too much notice. I felt that was not a professional business practice. I had even contacted the business office that I wanted to give notice on [date removed], but was advised that I should just go with the original notice to vacate date of [date removed]. I was pretty di... read more
Business response:
Hi there - we appreciate you sharing your experience at our community. Our goal is to create a safe and healthy environment for our residents, guests, and staff, and receiving feedback always helps us improve. If you're willing, we would like to review the bill with you to ensure its accuracy. Please give us a call at (602) 433-6300 to talk with us about your experience.
We looked at three places. One was perceived as low class. One was too small. Palazzo was "Just Right". If you need a place that will take care of a member of your family then call[name removed] in sales and move them in.
Business response:
Thank you for your review! We're happy to hear you enjoyed your time with us, and appreciate the opportunity to care for your loved one!
People and staff are friendly and activities are great! My mom has been concerned about food quality lately and knows there have been meetings regarding overall impressions of food. I would recommend The Palazzo to others looking.
Business response:
Thank you for your review. Our goal is to create the best environment possible for our residents and we greatly appreciate hearing your feedback.
Frequently asked questions about Palazzo Senior Apartments - 55+ Active Adult Living
How is Palazzo Senior Apartments - 55+ Active Adult Living rated?
Palazzo Senior Apartments - 55+ Active Adult Living has a 3.8 star rating with 272 reviews.
When is Palazzo Senior Apartments - 55+ Active Adult Living open?
Palazzo Senior Apartments - 55+ Active Adult Living is closed now. It will open tomorrow at 9:00 a.m.