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Peaden Air Conditioning, Plumbing & Electrical
- Heating & Air Conditioning/HVAC
- Pensacola, FL
About this business
Location details
8811 Grow Dr, Pensacola, FL, 32514, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I cancelled my service with Peaden due to Inadequate response times and inability to repair A/C as needed.
Business response:
Hello Anthony, I'm so sorry for the negative experience. I appreciate you taking the time to share your feedback as that is definitely not the standard we strive to hold ourselves to. We would love the opportunity to speak with you about your experience, but we are unable to locate your account with the information given. If you would send your name and contact information to customerservice@peaden.com we will reach out and see if we can improve your experience.
Bought my house a few years ago and Peaden had done most of the work. Discovered how poorly the work was done after we moved in and everything was out of warranty. AC units were installed improperly. Plumbing was done wrong. Half the hot water is connected to cold and one of the toilets is connected to the water heater line. Paid for two service calls and the second guy never showed up and never heard from them again. Don't waste your time, everything they touched was a problem and one of their "guys" even insulted the decor... read more
Business response:
Hello RJ H, Thank you for taking the time to share your thoughts. We take pride in our willingness to go above and beyond for our customers and your feedback is valued. We would love the opportunity to make it right as that is the Peaden way should an issue arise, I unfortunately cannot locate your account with your initials, if you would be willing to allow our new management to address this please send your name and contact information to customerservice@peaden.com.
A nice man came out to look at my clogged French drain in my driveway. No mask. Took a photo of the drain and said that he could not help me. He said that I need a landscaper to fix it. They could have told me this on the phone when I scheduled the appointment! The scheduler told me that they would fix it. They still charged for the service call even though they did nothing! I will not call them again. I will call to see if they will reimburse some of the service call since they did NOTHING!
I have never been so dissatisfied nor disappointed with a company ever so much as this. Their customer service representative are wonderful. I thank you.
Business response:
Hello Maureen, I am very sorry to hear you had a negative experience in the past. I am happy to share however, that there are a lot of exciting new changes that have taken place at our Pensacola branch in leadership with a new Branch Manager. We take customer complaints very seriously, no matter how long ago, and would like to make things right for you. If you could reach out to us with your contact information (customerservice@peaden.com or ccarter@peaden.com) we would be thrilled to assist you to our fullest extent possibl... read more
Peaden used to be so good but it's been a totally different experience this year. They failed me in every way. They didn't show up the day that was scheduled, didn't call me to let me know they weren't going to show up on the day scheduled, couldn't diagnose the problem on the first service call, spent $200 for repair that didn't fix the problem and then topped it off by giving me the run around about why I was skipped the day that was scheduled for the 3rd service call. There was literally no aspect that was good service ex... read more
Will B. They charge way to much for the amount of work completed. I would advise looking for another plumbing service. Service person gave me a poor answer when I asked if there charge for service was the same as what other companies charge. Stay clear.
Two stars because I think the other reviews for this business are either fake or old but definitely misrepresent their current pricing and I want to draw attention. It is not clear from conversations or the website that they charge about $200 per hour for labor. I suspected my air conditioner unit needed a new capacitor, but I don't own the tools to check voltage and I wanted to be sure. After reading these reviews I felt confident the company was reasonably priced and was willing to pay $89 plus parts and incidentals since ... read more
Peaden is Miss Leading: After explaining in detail that I suspect a water leak in my Foundation, the Woman on the other end of the phone line Stated "Cost is 85.00 dollars an hour, Technicians normally can find a plumbing leak within an hour. What a bucket of BullSquirt! This was a bold face lie. The Technicians that showed up were clueless. Hydro Scout, a real leak detection company was called by Peaden. Hydro Scout is a real high class leak detection company, they know what they are doing unlike Peaden.....Bottom line don... read more
Frequently asked questions about Peaden Air Conditioning, Plumbing & Electrical
How is Peaden Air Conditioning, Plumbing & Electrical rated?
Peaden Air Conditioning, Plumbing & Electrical has a 4.8 star rating with 6,365 reviews.
When is Peaden Air Conditioning, Plumbing & Electrical open?
Peaden Air Conditioning, Plumbing & Electrical is closed now. It will open on Monday at 8:00 a.m.