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8811 Grow Dr, Pensacola, FL, 32514, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
So here is the reply by Peaden as to my dispute with them. That they will only due repair work while they have not been paid in full. After that you will have to involve the BBB and get a lawyer. During the course of the project up until they receive full payment. They cause damage and will try to haggle with you and deprive you of your first amendment rights by stating we will do the repair work after you remove the one star rating. Direct violation of your freedom of speech. Thank you for your feedback Mr. Zaldivar. We ap... read more
Business response:
Thank you for your feedback Mr. Zaldivar. We appreciate all the time you have spent with our vendors and management team as we have worked together to correct the damages Peaden was liable for during the course of the project. Thank you for working with our Teams due to the unexpected issues. We do apologize for the incidents and for the time it took to resolve them.
Beware of this company, they are crooks. Call them out on an air conditioning repair and they gave me two options. One was to put in a new air conditioner and the second one was to do a repair they said they would guarantee for a year. Of course I took the repair and it didn't even last 24 hours. When I called to report it they refused to come back and make it right. Before they did the repair the technician told me that if the repair did not hold they would put that amount that I paid towards a new unit which they also refu... read more
We've been an elite member with Peaden for over 2 years now. What drew us to becoming a member was their punctual notifications during the day to let us know when someone would arrive. This past time (HVAC inspection), 3/21/24 we were told unknown as to when someone would arrive, that I would get a call from technician 30-40 minutes out. I called at 4:30 p.m., that day to find out the technician wasn't coming. It was rescheduled to 3/27/24 and I was informed I would be the first call that day. Well, we waited all day. T... read more
AC went out last summer. Tech examined and said it would cost $2000 to repair. Told him I couldn't pay that. Tech was like, "I can put everything back the way it was and you'll have to deal with the heat". Negotiated down to $1300 but I'd have to purchase a UV light from them and they'd install it as well. Will never use them again.
Business response:
Hello Mike, I’m so sorry for the negative experience. I appreciate you taking the time to share your feedback as that is definitely not the standard we strive to hold ourselves to. I would like to have management address your concerns. However, I cannot locate you in the system without a last name or address. If you will send your name and contact information to QualityAssurance@peaden.com we will reach out to you directly.
I've was scheduled to have a dishwasher scheduled and installed on the jan 3rd, They said they would 50 off if they could reschedule which I was okay with on Jan 17th. Then they cancel that too and said they will be able to do it on FRIDAY the 19th. Hey guess what the rest of us have freaking jobs too. If you tell a customer that you will BE THERE then that's what you need to do. Instead of your BS line saying there were multiple people that had major plumbing problems . BUT even THEN the ones that were scheduled already sh... read more
Business response:
Hello R R., Thank you for taking the time to bring this to our attention, I greatly apologize for this experience. I’ve passed your concerns on to our management team so that we may address your issue directly but we were unable to reach you. If there is anything that we can do to further assist please let us know.
28 months ago I contracted Peaden Heating and Air to replace my AC/Heat Pump system. They were higher than most but I was assured it was quality equipment with a ten year warranty. On July 18 my blower motor stopped working and I had no AC. They came the next day and put in a temporary motor until they could order a replacement motor. I was charged $301 for the service. The incorrect motor ran continuously and couldn't be shut off. 15 days later they finally came back and replaced the incorrect motor with the new one. ... read more
Business response:
Hello Ronald, Thank you for taking the time to bring this to our attention, I greatly apologize for this experience. It is very important to us to resolve your issue in a timely manner, however, I am unable to locate your account under this name. Please send your account information to QualityAssurance@Peaden.com so that we may address your concerns.
Long story short, we scheduled work on multiple occasion, but the latter portion of our requests weren't met with the same ferver as the initial request. We asked for some electrical work to be done (about $2400), the initial appointment was rescheduled 3 times, and the day the work was supposed to be done (today) they called about 2 hours after they were supposed to be here to cancel without an explanation nor an opportunity to reschedule. Now we have to wait and hope they call us back. It's been a piss poor experience.
Worst service ever. I called and scheduled an appt. for 7/17 and they had cancelled the appointment because there was no credit card on file. They never asked for one when I made the appointment! They did call me, but they called the wrong number, so I had no idea. We rescheduled for 7/18, but we were only available before noon. Had to call and reschedule for a third time and was told they would be here between 8 & 9 am; being the first call of the day. 9:30 came around with still no call. I ended up calling them and told... read more
The mini split AC units that they knowingly installed incorrectly in our house are all leaking AGAIN. They also canceled a yearly service call one December, and then refused to honor the reschedule because it was to occur in January (the next calendar year) - but THEY canceled on US, not the other way around. Not to mention the host of plumbing and electrical issues that happened after the house was flipped and sold to us. Unethical and shoddy, would NEVER hire them for ANYTHING.
Peaden Air Conditioning, Plumbing & Electrical has a 4.8 star rating with 6,762 reviews.
Peaden Air Conditioning, Plumbing & Electrical is closed now. It will open on Monday at 8:00 a.m.