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Pediatric Associates - Miami Beach

4.3

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Location details

4308 Alton Rd, STE 910, Miami Beach, FL, 33140, United States

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WeekdayScheduleStatus
Mon8:00 a.m. to 7:00 p.m.
Tue8:00 a.m. to 7:00 p.m.
Wed8:00 a.m. to 5:00 p.m.
Thu8:00 a.m. to 7:00 p.m.
Fri8:00 a.m. to 5:00 p.m.
Sat8:00 a.m. to 12:00 p.m.
SunClosed
4.3581 reviews
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Joe S.'s profile image
Joe S. 
rating
3 years ago

this is the worst practice in the United States and probably the world! my 7 month old baby is Ill and they are refusing to see him because they are claiming that there are unpaid bills. I spoke to my insurance company and they have confirmed with me that all bills were paid. I pay a lot of money for private insurance and they have comfirmed that all bills were paid. not only does this offices billing department never answer but they cancelled my sons sick appt! if you care about your child's well-being and health and if you... read more

Business response:

Joe S., we apologize for not meeting your expectations. Our goal is to make every aspect of your visit conclude with a positive experience. We know some time has passed since your review, but our customer service team is eager to offer assistance. If you're willing, please call us directly at 954- 414-7745 or customerservice@pediatricassociates.com and we will do what it takes to rectify the situation. 

marian m.'s profile image
marian m. 
rating
3 years ago

My kids go to this location since they born. However, like most of parents days here, calling for appts is a nightmare !!! I just made my 5th call. The first call, a lady called Vilma, put me in the phone for more than 25 mins. She was not helpful at all been a Saturday she couldn't find even one location to go with the kids. So I will change Drs.... Customer service should be imperative for them! Sorry PA , I'm very disappointed. I will take my kids now to children's Hospital urgent care. 

Business response:

Marian M., we apologize for your experience and would love the opportunity to personally discuss your experience so that we may conduct a thorough investigation. Please give us a call at 954-414-7745 or send an email to customerservice@pediatricassociates.com at your earliest convenience. Thank you 

Melanie K.'s profile image
Melanie K. 
rating
3 years ago

This was the most awful experience. I made a 5:10 appointment and waited until 6:15 when a nurse told me the doctor would be seeing another patient and then my son. When I explained that I only wanted a strep test, she said that they don't do any testing of any kind after 4:00. Why do they allow children to wait in an office to see a doctor when they can't do a strep or flu or test of any kind? At the very least, they should tell parents if you come at this time, there is virtually nothing we can do but look at your child. 

Business response:

Melanie K., we do apologize for the wait time experienced at our Miami Beach office. Please know you can reach out to us at 954-414-7745 or send an email to cliniciancustomerservice@pediatricassociates.com to discuss your experience in greater detail. Thank you. 

Noon M.'s profile image
Noon M. 
rating
3 years ago

I had my twins been seeing at this location for more than 2 years @ 4308 in Miami Beach . I have never really had any issues with anyone . However lately the service provided to my kids is being a nightmare. My twin daughter have a F/u with an Endrocronologist, I have the referral however my child needs to do a bone age prior the follow up appt. Is been more than 5 days calling this location or call center to please get a referral or a authorization for my child . I was scheduled 2 for a teleaahth visit and wow the appt ... read more

Business response:

Noon M.,we apologize for your experience and would love the opportunity to personally discuss your experience so that we may conduct a thorough investigation. Please give us a call at 954-414-7745 or send an email to customerservice@pediatricassociates.com at your earliest convenience. Thank you. 

Sterling M.'s profile image
Sterling M. 
rating
3 years ago

I truly have never experienced such a terrible pediatric office. They never answer, bill incorrectly and never want to help when our son is sick. They also never have appointments open and won't even accommodate when we need a walk in or urgent appointment. I've truly never experienced such horrible service and care. 

Business response:

Sterling M., we appreciate your feedback and want you to know our priority is the health and happiness of our patients. Please give us a call at 954-414-7745 or send an email to customerservice@pediatricassociates.com so we can have a better understanding of your experience. Thank you. 

Aaron C.'s profile image
Aaron C. 
rating
3 years ago

Terrible. Worst. Do not recommend. I had a cast put on a year ago and I needed a referral to put on a cast. I had an x-ray taken and I had a closed salter-Harris type III physeal fracture. On the referral they put "wrist". Like how is my surgeon going to know what's wrong? Thank goodness that I had my diagnostic taken somewhere else and properly stated what I broke. Do not come here. 

Business response:

We apologize for your experience and would love the opportunity to personally discuss your experience so that we may conduct a thorough investigation. Please contact us at customerservice@pediatricassociates.com at your earliest convenience. Thank you. 

James J.'s profile image
James J. 
rating
4 years ago

3 hour wait with a screaming baby. They overbook every time and could care less when you complain. Terrible. 

Business response:

James J., we do apologize for the wait time experienced at our Miami Beach office. We are always working on solutions to fix our wait time issues. We do thank you for your patience. Please know you can always contact us at customerservice@pediatricassociates.com. 

Danielle P.'s profile image
Danielle P. 
rating
4 years ago

So here's the deal - this location is either poorly run, or understaffed, and I can't figure out which one it is. I would not recommend going here, and am thinking about switching practices. I've been here multiple times and each time the visit takes at least 2 hours, usually 3. Today I waited with my one year old for an hour in the waiting room and another 45 minutes to be seen. By the time the doctor examined her she was tired and hungry and had been there for 2 hours already. Not fun. To top it off I felt like our doc... read more

Business response:

Danielle, we are to hear about your past frustrations. We would like to follow up with you regarding your experience. Please contact us at customerservice@pediatricassociates.com. 

Jules P.'s profile image
Jules P. 
rating
5 years ago

It's so unfortunate because the doctors and staff are great , especially my doctor Dr.Daniela Arroyo. I've had to get an ultrasound for my 5month old daughter head , I got an appointment the very next day at A pediatric hospital the tech advise they were sending it the same day . I also called later that after since it was 7am appointment that it was sent to the doctor. It's been it 4days to get in touch someone , due to the volume of calls the call center is either understaffed or not well organized. I get a call back sta... read more

Business response:

Jules, we appreciate your feedback and would like to discuss your experience. Please contact us at your convenience at 954-315-5770 or customerservice@pediatricassociates.com. 

Frequently asked questions about Pediatric Associates - Miami Beach

How is Pediatric Associates - Miami Beach rated?

Pediatric Associates - Miami Beach has a 4.3 star rating with 581 reviews. 

When is Pediatric Associates - Miami Beach open?

Pediatric Associates - Miami Beach is open now. It will close at 12:00 p.m.