This profile has been claimed by the business owner or representative.
Pender Veterinary Centre
- Veterinarians
- Fairfax, VA
About this business
Location details
4001 Legato Rd., Fairfax, VA, 22033, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:30 p.m. | |
| Tue | 7:00 a.m. to 9:30 p.m. | |
| Wed | 7:00 a.m. to 9:30 p.m. | |
| Thu | 7:00 a.m. to 9:30 p.m. | |
| Fri | 7:00 a.m. to 9:30 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
irst time that I've had a complaint. I took my 15 year dog for an annual check up - had her 3 shots and then because of her weight drop, I agreed to do blood work. I was told that we would get a call yesterday afternoon with results, etc. We were not called. I called about 5:30p and was told the Dr was on a lunch break and would return my call last night. Nothing. I also realized that he never checked in my dog ears during the exam. We also were told by Costco that Pender has not called back with the okay to refill pr... read more
My pet has a reoccurring ear yeast infection. It is frustrating that I have to pay over 100 dollars each time I visit for that purpose in order for them to “evaluate and test” and tell me what I walked in telling them. It’s a waste of my time and money. There should be a way to have the prescription available for refill as needed.
Business response:
Joel, we understand that caring for your pet and veterinary care can be costly, which is why we always try to accommodate our clients to the best of our ability. We offer a variety of treatment options so that you may select a less costly alternative, if possible. So please don't hesitate to voice your concerns to your veterinarian during your next visit. We aim to provide you with the information and educational resources to make the most informed decision for your pet. Especially when it comes to ear infections, we take t... read more
Until now I have only taken my pets to Pender for emergency care because it's not very close to me. But I am switching to Pender for primary care moving forward. The vets ALWAYS take the time to listen and then explain their thinking, they are kind, reasonable, and the costs are totally fair. I tried Banfield recently and the vet wouldn't even speak to me directly, much less let me into the room with my little girl. I am glad to see so many 5 star reviews as it confirms my impression that this is a stellar practice
I took my dog to their emergency vet a few weeks ago because she woke up one morning pooping about a cup of straight blood and was not acting like herself at all. They requested I bring her in to the ER and provide a stool sample, which I did, and asked for our dog to stay with them for "observation." They told me they would follow up with me every hour or so on the progress and that they may need to take blood, do xrays, ect. all of which I told them to do what is necessary. I was very hesitant to leave my dog there since s... read more
Business response:
Kelly, we greatly appreciate you taking the time to speak with us and for allowing us to address your concerns. We understand your frustration and will use this feedback to work hard to improve the service we provide our clients and their pets.
what a horrible horrible place!!!! this place is a nightmare and they hurt my pet!!! they performed a surgery on my pet that had a tumor. not only did they NOT remove her tumor but they broke her tail, and now refuses to see her! I reported them to the license board, I filed a dispute of the almost 1,000.00 that I paid them to do NOTHING and if they response I will take them to court and keep them in court! this place is a complete rip off and they do NOT care about animals!
Business response:
Mat, we greatly appreciate you taking the time to speak with us and for allowing us to address your concerns. We aim to provide the highest quality of care for all our furry friends and are saddened that you felt otherwise. After our discussion, our doctors would encourage you to seek a second opinion with other veterinarians. If you have any other concerns, please feel free to reach out to our team.
The worse experience I ever had, and not recommend Pender Vet to anyone. My kitten needed de-wormed medication, and she was sneezing. They charged me $168.24 and said her sneezing is regular. Now she also has a nose runny and eyes runny, and I need to find another wet for her. They also charged me $43.75 for cleaning her ears and wrongly trim her one side's whisker. I am so unhappy with everything about them, pricing rate, and services.
This company is not legit. They are out to take advantage of people and animals. They overcharge and do not care for animals. They are so incompetent that they can't even maintain vaccination records
This company is not legit. They are out to take advantage of people and animals. They overcharge and do not care for animals. They are so incompetent that they can't even maintain vaccination records
This company is not legit. They overcharge, underserve and are so incompetent that they can't even maintain vaccine records
Frequently asked questions about Pender Veterinary Centre
How is Pender Veterinary Centre rated?
Pender Veterinary Centre has a 4.5 star rating with 2,799 reviews.
When is Pender Veterinary Centre open?
Pender Veterinary Centre is closed now. It will open at 7:00 a.m.