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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
When I called my loan officer, I was directed to one person who was very impatient with me. I told him so. The other officers, Liem and Christopher were quite pleasant & professional. Loan was recalculated at closing due to error by underwriter.
Gabriel Phelps and Tyra Nunez guided my wife and I through the loan process patiently and professionally. They were always available to assist with whatever questions we had.
We were unable to reach Chaix when we had questions. At one point in time we were told professionally, Don't call me, I'll call you. I had to send documents in many times because Chaix didn't communicate with Alan on what I had sent him already.
Great
It takes too long for cash out disbursements to be processed. Also Penny Mac kept asking for proof that a debt had already been paid even though I provided letter from the company, bank statements and other proof that the debt was paid, ridiculous!!!
Everyone ne was great! Everything went smoothly! We are very happy and glad we went with PennyMac.
doing the mortgage process on line is very difficult for the elderly or those not computer literate. Long was most patient with me and I only hope others who have my computer deficits gets a person as kind as he
Great
Great team
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,082 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.