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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Jamie was wonderful he made the process easier then expected and always communicated with me so there were no surprises.
Jamie was great. He answered all my questions quickly. He called weekly with loan status and explained everything very well.
Great job, for a stressful job
Cesar was very helpful in explaining what was going on with our loan. When he was not sure what was going on, Cesar followed up and contacted us right away via e-mail or phone. Thank you to Cesar.
John Kim provided best rate and low costs Sandra Benavidez was always available, responded efficiently and professionally. Sandra presented intelligence and knowledgeable to answer inquiries as well as move the process meticulously to completion. Sandra unselfishly took time out to update us on a weekly basis. We appreciate all her hardworking and dedication. She deserves a huge bonus and promotion
Process was good didn't like I kept getting asked for the same papers again and again made me worried and felt like the agent wasn't on top of things.
We've became customers when PennyMac purchased our first home loan in 2015. Since then we've loved it. Because we were so satisfied, we decided to use PennyMac for this home purchase.
I don't feel my communications person actually knows how to process a loan and what is required to process a loan and was just reading the prompts he was given through whatever system generated task list he was given. And when I asked for escalation to get more detailed communication then I was just shuffled to to different communications people rather than getting the specific person I had asked for, which really were just more people who read prompts rather than know the actual mechanics of loan processing. I definitely di... read more
Darcell was very nice and communicated effectively with me every step of the way.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 49,124 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.