PENNYMAC

Bruce P. 

on Birdeye

3 years ago

It was smooth, clean and effortless. 

SERGEO JACKSON S. 

on Birdeye

3 years ago

I was apprehensive about refinancing and Dakota was very patient and extremely knowledgeable with the whole process. I was contacted by AmeriSave after starting the process, but found them to be too aggressive. Honestly, I only answered the phone because I thought I was talking to a rep from PennyMac and got sucked in. Brandy reminded me of talking to an old friend. She was very helpful and I could really relate to her. 

Tanya D. 

on Birdeye

3 years ago

I appreciate when they learned that I am deaf and they are more than willing to communicate with me over the phone. They explained everything what I really needed to understand better about refinance. After they explained to me, I was satisfied. 

JENNIFER S. 

on Birdeye

3 years ago

The only issue was the closing disclosure was incorrect and did not include all the taxes in our escrow so the savings/month we thought we would have was not actually as much as anticipated due to the oversight. Everything else was great. 

Mark H. 

on Birdeye

3 years ago

Everything went well 

Justin B. 

on Birdeye

3 years ago

Brandy was very knowledgeable about our account and the refinance/closing process. She made sure to give us a call every week to update us on the process she helped with everything we needed. 

Kelly C. 

on Birdeye

3 years ago

The communication and understanding I got from Jaciah Woods made the process of refinancing, less stressful. 

Trisha B. 

on Birdeye

3 years ago

Darcell was great. My closing was reschedule many times due to Covid. Darcell was emphatic and showed companion. I enjoyed working with Mrs Thomas 

Mark M. 

on Birdeye

3 years ago

It was Good