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About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States

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Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
4.56,893 reviews
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Rachael L.'s profile image
Rachael L. 
on Birdeye

2 years ago

I would like you to thank Andrew Starley who made the process of closing on my loan pleasant. If I had a problem or question he was always available. He helped me even when he really was not supposed to. His knowledge and helpfulness' kept me calm during my loan process. I contacted my loan Officer Teresa Saugden several times and never received calls back. I sent emails and the emails I received back were pre generated emails and never answered my questions. If not for Andrew Starley I would never recommend Penny Mac t... read more

Mohammed B.'s profile image
Mohammed B. 
on Birdeye

2 years ago

Promise made about down payment where not kept. Follow up was horrible. Only reason I took the loan was because I was afraid the interest rates would rise. 

Cathy H.'s profile image
Cathy H. 
on Birdeye

2 years ago

My overall experience was absolutely fabulous. The entire PennyMac team that worked with me including Laci and Pascal was very pleasant and professional. I am extremely pleased with the help, kindness and friendliness I received. I give the PennyMac team (Laci & Pascal) a 5 star rating. I would recommend Laci & Pascal to receive HIGH honors from PennyMac!!! 

ELEANOR L.'s profile image
on Birdeye

2 years ago

Had a wonderful experience with the Pennymac Team on refinancing our home. Great customer service, quick process, and helpful communication about everything. 

Sharona S.'s profile image
Sharona S. 
on Birdeye

2 years ago

More personal contact. Less online 

Kate T.'s profile image
Kate T. 
on Birdeye

2 years ago


Leah D.'s profile image
Leah D. 
on Birdeye

2 years ago

All steps of the process were seamless. Thank you! 

Carmen W.'s profile image
Carmen W. 
on Birdeye

2 years ago

Got a call back promptly and she worked to get the deal I really wanted 

Angela B.'s profile image
Angela B. 
on Birdeye

2 years ago

If you didn’t send me this survey 3 times would have been nice. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.5 star rating with 6,893 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 7:00 p.m.