PENNYMAC

Rachael L. 

on Birdeye

3 years ago

I would like you to thank Andrew Starley who made the process of closing on my loan pleasant. If I had a problem or question he was always available. He helped me even when he really was not supposed to. His knowledge and helpfulness' kept me calm during my loan process. I contacted my loan Officer Teresa Saugden several times and never received calls back. I sent emails and the emails I received back were pre generated emails and never answered my questions. If not for Andrew Starley I would never recommend Penny Mac t... read more

Mohammed B. 

on Birdeye

3 years ago

Promise made about down payment where not kept. Follow up was horrible. Only reason I took the loan was because I was afraid the interest rates would rise. 

Cathy H. 

on Birdeye

3 years ago

My overall experience was absolutely fabulous. The entire PennyMac team that worked with me including Laci and Pascal was very pleasant and professional. I am extremely pleased with the help, kindness and friendliness I received. I give the PennyMac team (Laci & Pascal) a 5 star rating. I would recommend Laci & Pascal to receive HIGH honors from PennyMac!!! 

ELEANOR L. 

on Birdeye

3 years ago

Had a wonderful experience with the Pennymac Team on refinancing our home. Great customer service, quick process, and helpful communication about everything. 

Sharona S. 

on Birdeye

3 years ago

More personal contact. Less online 

Kate T. 

on Birdeye

3 years ago

Everything 

Leah D. 

on Birdeye

3 years ago

All steps of the process were seamless. Thank you! 

Carmen W. 

on Birdeye

3 years ago

Got a call back promptly and she worked to get the deal I really wanted 

Angela B. 

on Birdeye

3 years ago

If you didn’t send me this survey 3 times would have been nice.