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Peoria Ford
- Car Dealers
- Peoria, AZ
About this business
Location details
9130 W Bell Rd., Peoria, AZ, 85382, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
No pressure to buy extra stuff. They had recommendations but were not pushy about them and just talked to me about the benefits of what they recommended
Business response:
We deeply respect your feedback about our team's approach to recommendations. It's wonderful to hear that you felt comfortable with how our staff presented additional options while focusing on explaining the benefits rather than applying pressure.
The place was fine and number of people adequate.
Business response:
Thank you for your wonderful feedback about your experience with us. We are happy to hear that you found our facility well-staffed and everything met your expectations.
This is my 3rd purchase from Peoria Ford. The things I love most are the people and the non-vulture approach they have. In my opinion getting swamped on in a dealership is one of my biggest irritations, and they don't do that here. They are ready to help as soon as you need it but they do a good job of respecting your space.
Business response:
We are honored to have earned your trust for a third purchase and appreciate your loyalty to Peoria Ford. Your kind words about our team mean everything to us, and we're delighted that our approach continues to meet your expectations.
You asked "can you bring it in this morning". I did but you didn't have my car ready until FIVE DAYS LATER. I feel that is poor customer service to keep my car that long for a recall. Nice people, friendly. Appreciate the free oil change when I registered my complaint.
Business response:
We understand how frustrating it must have been to be without your car for several days, and we regret that we did not meet your expectations for timely service. While we're glad to hear our team treated you kindly and that the complimentary oil change was appreciated, we recognize that this doesn't make up for the inconvenience you experienced. We would like the opportunity to discuss this further and ensure your concerns are addressed. Please feel free to reach out directly to our Service Director, Claude Chiles, at 623-52... read more
I went in to pick up a front license plate holder and then went to the service desk to see if it could be installed. I was taken care of and Mike put in the service request and also put in for a computer update that was needed. Tony kept me updated on the time of it being done and I was so pleased they could fit me in. Everyone at Peoria Ford is friendly, helpful and very knowledgeable. It is farther from my home than other Ford dealers, but worth the drive for the service and care I receive.
Business response:
Thank you so much for sharing your experience with us! We're thrilled to hear that Mike and Tony took such great care of you and that our team was able to get everything handled during your visit. We truly appreciate your kind words about our staff's friendliness, knowledge, and serviceit means a lot to us that you're willing to make the extra drive to Peoria Ford. We look forward to continuing to provide you with the excellent service you deserve!
Very straight forward and easy. No hassle!
Business response:
Thank you immensely for sharing your positive experience with us! We are delighted to hear that your visit was straightforward and hassle-free. Making the car buying process smooth and simple is something we strive for every day.
Great job! Excellent service! Surprised on how reasonable the prices are. Carlos, Mike, and Claude were very helpful. I hear Pat Hickey on JohnJay and Rich show, so glad I came in.
Business response:
Thank you for taking the time to share your wonderful experience with us. We are thrilled to hear that you found our service excellent and were pleasantly surprised by our reasonable pricing. It means so much to know that our team members provided you with such helpful assistance throughout your visit.
Brought my car in for an oil change. Was finished in a short period of time. Pleased with service.
Business response:
We greatly appreciate your positive feedback about your recent oil change experience. It's wonderful to hear that we completed your service efficiently and that you were pleased with the quick turnaround time.
Carlos rocks! He stepped in when my designated service writer was not in attendance and provided top tier service.
Business response:
We are thrilled to hear about your outstanding experience with our team! It sounds like you received exceptional support when you needed it most. We're so pleased that our staff member was able to step in seamlessly and deliver the high-quality service you deserved.
Frequently asked questions about Peoria Ford
How is Peoria Ford rated?
Peoria Ford has a 3.8 star rating with 8,253 reviews.
When is Peoria Ford open?
Peoria Ford is closed now. It will open at 7:00 a.m.