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Peoria Ford
- Car Dealers
- Peoria, AZ
About this business
Location details
9130 W Bell Rd., Peoria, AZ, 85382, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 9:00 p.m. | |
| Tue | 7:30 a.m. to 9:00 p.m. | |
| Wed | 7:30 a.m. to 9:00 p.m. | |
| Thu | 7:30 a.m. to 9:00 p.m. | |
| Fri | 7:30 a.m. to 9:00 p.m. | |
| Sat | 7:30 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
They don't listen...ever. We are done with them.
Business response:
We are disappointed to hear about your recent experience as this is not the level of customer service we strive to maintain. We would appreciate the opportunity to speak with you to get some additional information to address your concerns. Please contact our Service Director Claude Chiles at 623-523-6180 at your earliest convenience.
Horribly overpriced; paid a tenth of the recommended cost elsewhere, then they pursued Buying my vehicle w/o end, which is Not for sale! What kind of a L&O is that?
Business response:
We are disappointed to hear about your recent experience and the concerns shared regarding pricing and communication. We strive to provide fair, transparent recommendations and respectful customer interactions at all times. We appreciate you taking the time to share your feedback, as it helps us continue to review and improve our overall customer experience. Please contact Claude Chiles, our Service Director, at 623-523-6180.
We got the deal we wanted but they didn't like it. The asst sales manager held onto my hand a little too long, the sales manager spent a lot of time just waiting even though we were already pre-approved. Maybe that was the issue. We had already been pre-approved and they don't earn as big of a commission??? The finance guy didn't speak more than he had to once he learned we didn't want any of the extras. He went out of the room several times and slammed the door shut when he left. Never summarized what we were signing, like ... read more
Business response:
We are disappointed to hear about your recent experience and the concerns shared regarding professionalism, communication, and the handling of your purchase process. We strive to ensure every customer receives respectful, transparent service regardless of financing arrangements or product selections. We value all feedback as it helps us review internal procedures and improve consistency throughout our sales and finance departments. Please contact Beverly Woodhull, Customer Relations Director, at 855-971-8355 at your earliest... read more
I did not like anything about this place.
Business response:
We are disappointed to hear about your recent experience as this is not the level of customer service we strive to maintain. We would appreciate the opportunity to speak with you to obtain additional details and address your concerns. Please contact our Service Director, Claude Chiles, at 623-523-6180 at your earliest convenience.
The price was $6000 more than advertised on cars.com. Bait & switch which I'm pretty sure is illegal. Drove an hour to Peoria Ford just to pay $4k more than I would've paid at the dealership by my house.
Business response:
We appreciate you taking the time to share feedback regarding your recent experience and the pricing you observed online compared to the in-store offer. We understand how important clear and consistent pricing information is across all platforms, and we strive to maintain transparency throughout the purchasing process. Vehicle pricing can vary based on market conditions, availability, and selected options, and we value the opportunity to review any specific deal details for clarification. We welcome the opportunity to addres... read more
Staff was great. Do not understand why having software installed to fix a problem is an owner expense. Peoria's 3% credit card charge is not attractive.
Business response:
Thank you for the positive feedback about our staff! We appreciate your concerns about software installation costs and credit card fees. Your input helps us evaluate our policies to better serve customers. Thank you for choosing Peoria Ford.
Seems like every time I have it serviced all the faulty lights come on. And I get calls from multiple salespeople promising me things they can't do and the last guy talks me into coming back there and I told him not to waste my time and he replied it won't take 30 minutes to trade my ST for a new one and keep the payment at $500 and he said no problem just get down here. Spent 3 hours of pressure to buy something I don't want so I didn't get what I was promised! 2 hours for a oil change while waiting is ridiculous.
Slow service, poor communication, and expensive. They had my vehicle sitting there for 4 days before they were able to do the work. At least give the vehicle back while we wait for parts or communicate why it's not done on date promised.
Business response:
Thank you for sharing your feedback. We apologize for the frustration you experienced during your recent service visit. We understand how inconvenient delays can be, especially when being without your vehicle longer than expected. In this case, the repairs required replacement seatbelts and speakers, both of which had estimated arrival times of 35 days directly from Ford. Our team communicated these parts delays throughout the process, and once the parts arrived on Thursday the 30th, the repairs were completed and your vehic... read more
Frequently asked questions about Peoria Ford
How is Peoria Ford rated?
Peoria Ford has a 3.9 star rating with 8,959 reviews.
When is Peoria Ford open?
Peoria Ford is closed now. It will open at 9:00 a.m.