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Peoria Ford
- Car Dealers
- Peoria, AZ
About this business
Location details
9130 W Bell Rd., Peoria, AZ, 85382, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 9:00 p.m. | |
| Tue | 7:30 a.m. to 9:00 p.m. | |
| Wed | 7:30 a.m. to 9:00 p.m. | |
| Thu | 7:30 a.m. to 9:00 p.m. | |
| Fri | 7:30 a.m. to 9:00 p.m. | |
| Sat | 7:30 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
Peoria Ford does not accept checks and charges for for use of credit card. Not fair when total bill is not known until you arrive to pick up the car. One of several poor customer service issues at Peoria Fird recently.
Business response:
We appreciate your feedback about our payment policies and service experience. We understand your frustration with unexpected charges that weren't clearly communicated upfront. Your input helps us improve our communication and service delivery. We'll share your feedback with our team to ensure clearer information about costs and payment options before service pickup.
Service dept incorrectly stated my F150 had leaking transmission when I've had none that the past two years. This inaccurate documentation then nullified my Powertrain warranty where I had no transmission coverage on my $8,450 bill.
Business response:
We understand how upsetting it can be to feel uncertain about service records and how they affect warranty coverage, and we appreciate the opportunity to hear these concerns. Our team's goal is always to provide thorough evaluations and clear communication while supporting our customers as best we can. We would welcome the chance to review the situation further and ensure the right people are involved, and we encourage you to reach out to Claude Chiles, our Service Director, at 623-523-6180.
Sales person was very good, but unfortunately they have no authority, everything has to be run by their manager, delays process. Business dept(finance) went quickly, then delivery took for hours. Process could have been much faster overall is biggest issue. Everyone was friendly and courteous.
Business response:
Thank you immensely for sharing your experience. We're pleased to hear that our sales team provided excellent service and that you found everyone to be friendly and courteous throughout your visit. Your feedback about the business department moving quickly is also valued. We understand that the overall timeline for the process, including the approval steps and delivery phase, took longer than expected. Your insights about streamlining these procedures help us identify areas where we can enhance efficiency for future customer... read more
Completed recall service. Did not let me know that service would extend overnight, as they said they would.
Business response:
Thank you for your wonderful feedback regarding your recall service completion. We understand that communication about service timing is important, and we appreciate you bringing this to our attention. Your experience helps us improve how we keep our customers informed about service duration, especially when appointments may extend beyond the expected timeframe. We value your business and are glad we could take care of your recall service needs.
The dealership itself was fine. Brendon was friendly fast and professional. But Ford itself is terrible. Having a recall on my vehicle for a year and half and told me to keep driving cause parts weren't available. But when the dealership service my recall they said the engine has failed but yet not because of the recall. I fine that hard to believe. I just think Ford wants to get out of paying for the repairs and replacing it. I'm not the only one that has had these type of problems. 2019 Ford Ecosport less than 620000 miles... read more
Business response:
We appreciate you sharing your feedback and are glad Brendon was able to provide professional assistance. Our team always strives to support customers through service and recall processes as smoothly as possible. Feedback like yours helps us focus on improving communication and guidance around repairs. For any further assistance, please reach out to Claude Chiles, our Service Director, at 623-523-6180 so we can help.
Not the best customer service and a bit arrogant on the sales side
Business response:
We take your feedback seriously and understand your concerns. We are committed to improving and ensuring that all customers feel valued throughout their visit. We would appreciate the opportunity to discuss your experience further and work toward a better resolution. Please contact Beverly Woodhull, Customer Relations Director, at 855-971-8355 so we can address these concerns directly.
Took in for recall maintenance. While car was there, was told it would be washed and given the overall checkout. Instead, I got a list of costly recommendations with a sense of urgency to take care of. Car was returned dirty. Asked if I wanted to run it through a rinse. After leaving it for two days, I said no.
Business response:
We take your feedback seriously and understand your disappointment. The situation you've described does not meet the standards we strive to provide. Your experience highlights important areas where we can work to improve our service delivery and communication. We value your input as it helps us identify where we can do better for our customers. Please contact Claude Chiles, our Service Director, at 623-523-6180 so we can discuss this matter further and work toward a resolution.
They replaced the wrong part on my vehicle. When I let them know my car had the same issue 3 weeks later and that I had confirmed with Brakes Plus the part they now wanted to charge me for was a part they originally had to change. They just kept saying "I will get back to you". It's been about 2 weeks now and I haven't heard from anybody. The fact that they couldn't even reach out and give me an answer says a lot about them.
Business response:
We value your input and understand your frustration. The situation you've described falls short of the service standards that we strive to provide. We would appreciate the opportunity to discuss this further and work towards a resolution. Please contact Claude Chiles, our Service Director, at 623-523-6180 so we can address this situation directly.
Took 3 days to fix. Heater controller.drove home and 4 or 5 warning lights were on. I returned the car and they still haven't fixed it after 2 full weeks!
Business response:
Your concerns are noted regarding the extended repair time, and we understand your frustration. The situation you've described is certainly not the experience we want any customer to have. Your feedback helps us identify areas where we can work to improve our service processes. Please reach out to Claude Chiles, our Service Director, at 623-523-6180 so we can work directly with you to address these concerns.
Frequently asked questions about Peoria Ford
How is Peoria Ford rated?
Peoria Ford has a 3.9 star rating with 8,964 reviews.
When is Peoria Ford open?
Peoria Ford is closed now. It will open at 9:00 a.m.