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Peoria Ford
- Car Dealers
- Peoria, AZ
About this business
Location details
9130 W Bell Rd., Peoria, AZ, 85382, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 9:00 p.m. | |
| Tue | 7:30 a.m. to 9:00 p.m. | |
| Wed | 7:30 a.m. to 9:00 p.m. | |
| Thu | 7:30 a.m. to 9:00 p.m. | |
| Fri | 7:30 a.m. to 9:00 p.m. | |
| Sat | 7:30 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
Service department not too bad sales department I'm afraid of
Business response:
We deeply cherish your feedback about your experience with our service department. It's wonderful to hear that you found our service team helpful for your vehicle needs. We understand you have some hesitation about our sales department, and we genuinely appreciate you sharing your honest perspective. Your feedback helps us continue improving every aspect of our customer experience at Peoria Ford. We're committed to ensuring all departments meet the same high standards you experienced with our service team.
Lack of communication. At first, they told us what was needed. Then, when we agreed to a couple of items, no more communication on when our car would be ready. We knew at least a day after they needed to get the warranty part covered by our extended coverage, but then we heard nothing, then when I called service department was closed for the day and not open on Sunday, so closed till Monday, nobody contacted us to let us know what was going on!
Business response:
We are concerned to hear about the gaps in communication during your service visit, as our team strives to keep customers informed every step of the way. We appreciate you taking the time to share this feedback, as it helps us improve how we provide updates and support throughout the process. Please reach out to Claude Chiles, our Service Director, at 623-523-6180 so we can assist you further.
Josh was fine and did his job. What I wasn't impressed by is while I was waiting for my invoice the 2 service guys sitting to the right of him must have thrown out the f bomb at least 10 times. I don't have a problem with swearing but there is a time and place for it
Business response:
We are grateful for your feedback about your recent service experience. It's wonderful to hear that Josh provided good service and took care of your needs professionally. We understand your concern about the inappropriate language you overheard from other team members in the service area. You're absolutely right that maintaining a respectful environment is important, especially in customer areas. Your observation helps us recognize where we need to improve our workplace standards. We truly appreciate you taking the time to s... read more
This dealership is incredibly latent in responding to scheduled appointments. I took my vehicle in for what I thought was warranty work at 8:45 on a Friday morning. I declined the very elevated price for simple service, so there was no work at all performed on the vehicle. I did not get it back until Tuesday at 9am. On top of that, the very high priced estimate for service that I declined was replaced by a YouTube video and I fixed the problem myself at home. Do better Peoria Ford.
Business response:
Thank you for sharing your feedback. We'd like to clarify a few details regarding your visit. Your vehicle was dropped off on Monday with authorization for a diagnostic evaluation. Our team contacted you at approximately 10:30 a.m. the same day with an estimate along with additional maintenance recommendations. At that time, we also explained that because your vehicle was no longer under the Ford warranty, the repair was quoted as customer-pay. You chose to decline the services, and your vehicle was picked up the following a... read more
Comp. Oil change great. Request for AC check did not happen, scheduled botch. Requested call back for time of service, did not happen. Time for getting vehicle after work completed to long. Not enough help..
Business response:
We appreciate feedback regarding service execution and communication during visits. Our team aims to address all requested services and provide timely updates throughout the process. We remain committed to improving efficiency and maintaining consistent service standards. For further assistance, reach out to Claude Chiles, our Service Director, at 623-523-6180.
Poor service from the very top on down
Business response:
Your concerns are noted, and we are sorry to hear that your visit did not meet your expectations. We value the time you took to share your experience and would appreciate the opportunity to learn more about what took place. Please contact Beverly Woodhull, Customer Relations Director, at 855-971-8355 so we can discuss your concerns directly and work toward a resolution.
Brought my car in for servicing, Oil and Lube. Oil and filter were complete but no lube of vehicle control points requiring servicing. Didn't care for slow check in, inflated items of concern and prices. Did like knowing the car was serviced by a Ford trained tech.
Business response:
We are delighted to hear that you appreciated having your vehicle serviced by our technician. Your feedback about the oil and filter service being completed is valued, and we understand your concerns regarding the lubrication of control points and the check-in process. We take note of your observations about pricing transparency as well. Thank you for choosing Peoria Ford for your maintenance needs, and we're glad we could provide you with certified expertise for your vehicle's care.
The repair bill was very high.
Business response:
Thank you for your review and for choosing Peoria Ford for your service needs. We understand that repair costs can feel substantial, and we appreciate you taking the time to share your experience. Our team works hard to provide quality service and transparent pricing for all repairs. We're glad we could take care of your vehicle and get you back on the road safely.
We were there a looonnng time for an oil change
Business response:
We are grateful for your feedback regarding your oil change service visit. We understand that waiting for an extended period can be frustrating, especially when you're looking forward to getting back to your day. Your patience during the longer service time is truly appreciated. We value your business and are committed to providing quality service for your vehicle maintenance needs. Thank you for choosing Peoria Ford for your automotive care.
Frequently asked questions about Peoria Ford
How is Peoria Ford rated?
Peoria Ford has a 3.9 star rating with 8,964 reviews.
When is Peoria Ford open?
Peoria Ford is closed now. It will open at 9:00 a.m.