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Peoria Ford
- Car Dealers
- Peoria, AZ
About this business
Location details
9130 W Bell Rd., Peoria, AZ, 85382, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 9:00 p.m. | |
| Tue | 7:30 a.m. to 9:00 p.m. | |
| Wed | 7:30 a.m. to 9:00 p.m. | |
| Thu | 7:30 a.m. to 9:00 p.m. | |
| Fri | 7:30 a.m. to 9:00 p.m. | |
| Sat | 7:30 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
Had a very low tire upon picking up our new used car. They said it only needed air. So two days later it's at 22. Put air in. Now it's at 12. Apparently there is something wrong they didn't find. Just expected more care I guess
Business response:
We are disappointed to hear your vehicle tire is experiencing issues after purchase. We would like to speak with you to schedule a time to bring it to our service department for an inspection. Please contact Beverly Woodhull, our Customer Relations Director, at 855-971-8355
MY INVOICE DOES NOT INDICATE FLUIDS WERE CHECKED AS IT SHOWS ON CARFAX, ONLY OIL. MY INVOICE INDICATES A QUICK LANE MULTI POINT INSPECTION, BUT DOES NOT PROVIDE DETAILS. MY INVOICE ADDRESSES A RECALL FOR THE TRAILER MODULE REPROGRAMMING, BUT IT WASN'T REPORTED TO CARFAX. PEORIA FORD ADDED A COMMENT TO THIS CARFAX INDICATING MY VEHICLE WAS WASHED AND DETAILED - IT ABSOLUTELY WAS NOT.
Brought my car in because my Maintenance shop found leaks everywhere in my engine. However, people who looked at it at Peoria ford service say there are none. They cleaned the engine and I took my vehicle back and waited a week or so & then looked in engine again and there are clearly multiple leaks including coolant and transmission.
I don't like having next service scheduled for me without picking day or time myself.
Business response:
Thank you for sharing your feedback about the service scheduling process. We understand your preference for having control over selecting your own appointment day and time. Your input about wanting more flexibility in choosing when to schedule your next service is valuable to us. We appreciate you taking the time to let us know how we can better accommodate your scheduling preferences. Your experience matters to us, and feedback like yours helps us improve our service approach for all our customers.
Service department not too bad sales department I'm afraid of
Business response:
We deeply cherish your feedback about your experience with our service department. It's wonderful to hear that you found our service team helpful for your vehicle needs. We understand you have some hesitation about our sales department, and we genuinely appreciate you sharing your honest perspective. Your feedback helps us continue improving every aspect of our customer experience at Peoria Ford. We're committed to ensuring all departments meet the same high standards you experienced with our service team.
Lack of communication. At first, they told us what was needed. Then, when we agreed to a couple of items, no more communication on when our car would be ready. We knew at least a day after they needed to get the warranty part covered by our extended coverage, but then we heard nothing, then when I called service department was closed for the day and not open on Sunday, so closed till Monday, nobody contacted us to let us know what was going on!
Business response:
We are concerned to hear about the gaps in communication during your service visit, as our team strives to keep customers informed every step of the way. We appreciate you taking the time to share this feedback, as it helps us improve how we provide updates and support throughout the process. Please reach out to Claude Chiles, our Service Director, at 623-523-6180 so we can assist you further.
Josh was fine and did his job. What I wasn't impressed by is while I was waiting for my invoice the 2 service guys sitting to the right of him must have thrown out the f bomb at least 10 times. I don't have a problem with swearing but there is a time and place for it
Business response:
We are grateful for your feedback about your recent service experience. It's wonderful to hear that Josh provided good service and took care of your needs professionally. We understand your concern about the inappropriate language you overheard from other team members in the service area. You're absolutely right that maintaining a respectful environment is important, especially in customer areas. Your observation helps us recognize where we need to improve our workplace standards. We truly appreciate you taking the time to s... read more
This dealership is incredibly latent in responding to scheduled appointments. I took my vehicle in for what I thought was warranty work at 8:45 on a Friday morning. I declined the very elevated price for simple service, so there was no work at all performed on the vehicle. I did not get it back until Tuesday at 9am. On top of that, the very high priced estimate for service that I declined was replaced by a YouTube video and I fixed the problem myself at home. Do better Peoria Ford.
Business response:
Thank you for sharing your feedback. We'd like to clarify a few details regarding your visit. Your vehicle was dropped off on Monday with authorization for a diagnostic evaluation. Our team contacted you at approximately 10:30 a.m. the same day with an estimate along with additional maintenance recommendations. At that time, we also explained that because your vehicle was no longer under the Ford warranty, the repair was quoted as customer-pay. You chose to decline the services, and your vehicle was picked up the following a... read more
Comp. Oil change great. Request for AC check did not happen, scheduled botch. Requested call back for time of service, did not happen. Time for getting vehicle after work completed to long. Not enough help..
Business response:
We appreciate feedback regarding service execution and communication during visits. Our team aims to address all requested services and provide timely updates throughout the process. We remain committed to improving efficiency and maintaining consistent service standards. For further assistance, reach out to Claude Chiles, our Service Director, at 623-523-6180.
Frequently asked questions about Peoria Ford
How is Peoria Ford rated?
Peoria Ford has a 3.9 star rating with 8,959 reviews.
When is Peoria Ford open?
Peoria Ford is closed now. It will open at 9:00 a.m.