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Peoria Ford
- Car Dealers
- Peoria, AZ
About this business
Location details
9130 W Bell Rd., Peoria, AZ, 85382, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 9:00 p.m. | |
| Tue | 7:30 a.m. to 9:00 p.m. | |
| Wed | 7:30 a.m. to 9:00 p.m. | |
| Thu | 7:30 a.m. to 9:00 p.m. | |
| Fri | 7:30 a.m. to 9:00 p.m. | |
| Sat | 7:30 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
The worse experience ever. I was sold a lemon and after finding out I couldn't walk away with a different vehicle with the same offer as promised my time was also wasted and nobody cared in my eyes . It was all about the money and getting a car sold
Business response:
We take your feedback seriously and understand your frustration. We would like the opportunity to discuss this situation further and work toward a resolution. Please contact Beverly Woodhull, Customer Relations Director, at 855-971-8355 so we can address your concerns directly.
Brought in for recall was there 13 days and parts free m ford still not there. Picked up and as oh 25th have not hea d if parts in yet.
Business response:
We are concerned to hear about the extended wait time you experienced with your recall service. What you've described falls short of the standards we strive to maintain. Please reach out to Claude Chiles, our Service Director, at 623-523-6180 so we can work towards a resolution.
Worst ever. I called on a truck they had advertised. I confirmed the price and that it was in stock. I arrive at the dealership, there were salesmen circling like vultures. I ask for the salesmen I spoke to, he was very friendly. We look at the truck it has about $2900 in dealer adds that were never disclosed. The last new car I bought the dealership quoted a price over the phone, when I got to the dealership they said we quoted a price, just ignore the dealer add sticker. At Peoria next comes an hour and a half of hardcore ... read more
Business response:
We strive to provide transparent pricing, clear financing information, and a straightforward purchasing experience from start to finish. Our team works to ensure customers understand available options and terms before finalizing any agreement. Feedback like this is important as we continually review our sales and finance processes to improve clarity and consistency. For further discussion or assistance, please contact Beverly Woodhull, Customer Relations Director, at 855-971-8355.
Dealer great. Ford however should not allow drive axles go bad at 61000 miles and not cover the replacement. Very big disappointment. Ford owner for lifetime and a drive like grandpa
Business response:
We are pleased to hear that you had a great experience with our dealership team. We understand your disappointment regarding the drive axle issue on your Maverick, especially as a lifelong Ford owner who takes such good care of your vehicle. While warranty coverage decisions are made at the manufacturer level, we truly value your loyalty and appreciate you sharing your experience with us at Peoria Ford.
OK but it took too long. They didn't have the parts ordered ahead. All I got was a key backup. Too expensive and too slow (it took all day).
Business response:
We appreciate your feedback and understand your concerns about the wait time and parts availability. Your input helps us identify areas for improvement in our service efficiency. We're committed to streamlining our processes to provide more timely service while maintaining quality.
Took vehicle to the ford service center and dropped it off. I was called 2 hours later to be informed that ford had cancelled the recall and I could come pick up the vehicle. Seems like ford needs to get there ducks in a row before inconveniencing their customers.
Business response:
Your feedback helps us improve and we understand your frustration. Please reach out to Claude Chiles, our Service Director, at 623-523-6180 so we can discuss your experience further and work to prevent similar situations in the future.
They put services on estimate that I didn't need only because they didn't know. You could you know, ask first instead of adding to my account. I have paperwork proving I keep up with my services and I don't need false information added that may reflex on other reports. And you guys are very overpriced for replacing engine mounts.
Business response:
Thank you for bringing this to our attention. We strive to provide a great experience for every customer, so we're disappointed to hear that this visit did not meet your expectations. Our estimates are based on the information available to us at the time and are intended as recommendations to help maintain vehicle safety and reliability; no services are performed without approval. We would be happy to review the paperwork you mentioned to ensure your records are accurately reflected, and please know that estimates do not add... read more
I was not happy at all with the service I received from Peoria Ford. I brought the truck in for a recall to the backup camera and to have a knob on a a/c vent replaced. I brought it in on a Monday at 7:15am. I had to wait 15-20 minutes before the service rep came to discuss it. I asked if they could do it all in one day as the last time in, on a weekend, I was told they couldn't do it on a Saturday and I would need to bring it back during the week. While speaking with the service rep I asked about the vent. He said it was ea... read more
Business response:
Your feedback is invaluable to us, and we understand your frustration. Your feedback highlights areas where we can work to improve. Please contact Claude Chiles, our Service Director, at 623-523-6180 so we can address your concerns properly and work toward a resolution.
We liked nothing will never go back to Peoria Ford. Service advisor person Mike Quiton rude and arrogant - after escalated phone calls to service manager Mike Gedini sp.?-- vague explanations of the diagnostic work performed-- could not answer specific tech questions--- my NAPA certified mechanic and I-----declined service on vehicle because of this unprofessional atmosphere--- answers and treatment--- absolutely the worst experience ever as I worked at a dealership as well this would not been tolerated at that shop
Business response:
We're disappointed to hear that this visit did not reflect the professional, informative service experience we aim to provide. Our team's goal is to communicate clearly, answer questions thoroughly, and treat every customer with respect, and feedback like this helps us reinforce those expectations. If you would like to share more details, please contact Claude Chiles, our Service Director, at 623-523-6180.
Frequently asked questions about Peoria Ford
How is Peoria Ford rated?
Peoria Ford has a 3.9 star rating with 8,964 reviews.
When is Peoria Ford open?
Peoria Ford is closed now. It will open at 9:00 a.m.