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Performance Remodeling
- Contractors
- Shelby Township, MI
About this business
Location details
14017 23 Mile Road, Shelby Township, MI, 48315, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
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We had our siding and gutters (and 1 window) done by Performance. The price quote was on the high side but the salesman Matt had us convinced we would get the best quality. One thing I was adamant about in our conversation was having gutter guards since we are surrounded by trees. Matt told us yes, they could include gutter guards. Well surprise, they were not included! When I called and spoke to Matt I was told he doesn't have gutter guards in his notes and it was not included in our cost so he would have to call us back w... read more
Business response:
Thank you for sharing your thoughts, Courtney. We’d love to hear how we could earn 5 stars from you. If there's anything we can do to improve your experience, please feel free to give us a call at (586) 540-6000.
This company will severely over-promise and under-deliver. That is, if you can even get them to return a telephone call - or dare I say, show up when they are supposed to! Any attempt to share your concern is immediately met with excuses, finger-pointing, and vitriol.
Business response:
Hi, Steven. We are sorry to hear that we didn’t meet your expectation. We have very high expectations at Performance Remodeling and would love the opportunity to improve. Please get in touch with us at (586) 540-6000!
This project has been an absolute train-wreck since day one. Missed appointments, wrong sized product delivered 2x, wrong product installed, and downright embarrassing/atrocious customer "service" provided by Rich - an alleged manager/owner of the operation. "We’re Deliberately Different From Other SE Michigan & Metro Detroit Home Remodeling Companies..." - no kidding.
Business response:
Hi, Christopher. At Performance Remodeling, we aim to provide positive experiences at all times. Is there anything we could do to make it better? Please call us at (586) 540-6000!
Buyer Beware. It’s been 13 months and we are still waiting for the correct window to complete the project we have paid for.
Business response:
Hi, Judy A. We are sorry to hear that we didn’t meet your expectation. We have very high expectations at Performance Remodeling and would love the opportunity to improve. Please get in touch with us at (586) 540-6000!
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Business response:
Hi, Vt. Your feedback is highly appreciated. Thank you so much for the review!
When they quoted my 84 year old mother on a walk in bathtub they sold her a unit with all the accessories you could get even after she told the salesman she did not want many of the add-ons! Then the sales person missed the apparent need for another $2400 in backsplash or trim. He twisted her arm into signing off on the increase after it was installed. The first time mom tried to use the new tub her inadequate water heater ran out of hot water long before the tub was at a useable level. Now Bob the salesman is telling m... read more
Business response:
Hi, Marty. At Performance Remodeling, we aim to provide positive experiences at all times. Is there anything we could do to make it better? Please call us at (586) 540-6000!
I told their representative, who knocked on my door, that I was not interested in a free quote. The man cussed at me as I closed my door, then used his sharpie on the side of my car. When I contacted the company, they said they would contact me. Still no response. Do NOT open the door for them!
I have never in my life been so offended by a company as I have been by yours and specifically your representative TARA. Who is rude, unaccommendating and ignorant. As you can see from below I only asked about one window the front and main window. This woman wouldn’t even let me talk or explain after she is trying to schedule for all the windows to be cleaned which I truly appreciate however if the front window which is the focal point of the house can be cleaned is all I’m asking because I tried and could not. I am not tryi... read more
Frequently asked questions about Performance Remodeling
How is Performance Remodeling rated?
Performance Remodeling has a 4.7 star rating with 1,569 reviews.
When is Performance Remodeling open?
Performance Remodeling is closed now. It will open at 8:00 a.m.