Pet Paradise Charlotte

J S. 

on Yelp

9 years ago

Should be called Pet Boredom. If you want to pay $30/day for your dog to sit in a room by herself all day, then this is the place for you! I have tried to give Pet "Paradise" several chances - by using their Airport location, as well as Matthews - and I have voiced my concern several times that I don't feel my dog is getting enough playtime at daycare, and it never changes. I was told they give the dogs 30 minutes of playtime and then a 1 hour break, and so on, throughout the day. That's absurd. My dog NEVER comes home tired... read more

Tara H. 

on Yelp

10 years ago

I will never bring my dogs to this facility again. I literally left this place in tears and sick to my stomach over the way they treated my dog and I. My dogs are like my children and I would never feel comfortable having these people look after them. I have a German Shepard who can bark a lot and be protective of me around large groups of people. When making my appointment, I specifically mentioned this. The woman at the front desk almost laughed it off saying that they are a boarding facility, and it is their job to deal w... read more

Michelle T. 

on Yelp

11 years ago

If there was an option not to click ANY star, I would. We took our golden retriever here for a week long stay. We paid extra for the video so we were able to watch and him make sure he was doing well. We also paid extra for him to get the pumpkin yogurt, I doubt he even got it. EVERYTIME we checked the camera, ALL hours of the day, our dog would be sitting in the corner looking miserable. If any one has a golden, they know that this is not like their personality at ALL. Not once did I see him, or any dog for that matter outs... read more

Denise W. 

on Yelp

12 years ago

My dog Chloe stayed at Pet Paradise in Charlotte from June 6, 2014 through June 14, 2014. I was impressed when I initially dropped off my dog. However, do not be deceived by the pristine outward appearance. It's behind the scenes that should scare you. When I picked up my dog, she was not herself. During her 8 day stay at Pet Paradise, Chloe lost 5 lbs. She came home and would not eat her food. Chloe had very bad diarreha. Additionally, Chloe came home limping. When I emailed Pet Paradise, I received a response that suggest... read more

Ashleigh B. 

on Yelp

12 years ago

While the facility is great, the staff is certainly lacking. I took my 4 month old Shih Tzu for a grooming. I dropped him off around 7:30am just after opening and was assured my baby would be done well before 2 as the groomer arrived at 8 and we were one of the first. I fed him prior to dropping him off but he didn't finish so I bagged the rest. I bagged enough for lunch that he eats at 2, a bag of treats, 2 bowls and a toy. I requested to be called when he was done as it was my first time leaving him. I even wrote a detaile... read more

Angela D. 

on Yelp

13 years ago

We usually board our dogs with our family veterinary practice. Last week, we decided to give Pet Paradise a try. We toured the facility beforehand and asked a lot of questions to make sure the environment was well suited for our babies. We had them with Pet Paradise for five nights before receiving that dreaded phone call that there had been an accident. Somehow (big question mark) an unaltered male dog was able to bite one of my dogs ears off. Yes. You read that correctly. My dog is now missing a chunk of his ear. ... read more

Megan B. 

on Yelp

14 years ago

The first couple times we boarded our golden retrievers at Pet Paradise we had good experiences. However, the past couple times, both dogs have come home with issues. First, our female came home with a urinary tract infection, then they both came home with conjuntivitis (pink eye) and most recently we have picked them up to find them reeking and sopping wet in their own urine! Our dogs have bladders of steel and never have accidents and are never sick (they play all the time with other dogs at dog parks and never pick up ... read more

Kathy M. 

on Yelp

14 years ago

Avoid this business!!!! Family dog was badly injured at Pet Paradise. The staff didn't even notice it. The wound was awful and was beginning to smell by the time the dog was picked up to go home. Vet bills were close to $1000 to treat the injury. Don't be fooled by the nice surroundings. These people are not paying attention. You are putting your pets in danger if you leave them here.