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2900 Commonwealth Blvd, Tallahassee, FL, 32303, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:30 a.m. to 7:00 p.m. | |
| Tue | 6:30 a.m. to 7:00 p.m. | |
| Wed | 6:30 a.m. to 7:00 p.m. | |
| Thu | 6:30 a.m. to 7:00 p.m. | |
| Fri | 6:30 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
Pet Paradise is one of the most professionally run businesses I have encountered in Tallahassee. The manager went out of her way to make my pup feel at home for the duration of her stay, and even provided Twitter and Facebook updates several times a day (often mentioning my dog by name or providing pictures of her during play time). Pet Paradise is a little higher in price than most boarding establishments, but it is well worth the extra money! I highly recommend adding on the "take home bath" option! Also, you can often fin... read more
Business response:
Thank you for this great review Jen! We really appreciate and are so glad to know that you have enjoyed your experience with your Pet Paradise family!
Terrible. I dropped my puppy off and not even 3 hours later they said she couldnt walk. They first offered to take her to the vet themselves but i came and did it myself and just missed my trip. They refused to take responsibility for her bills even tho she got injured in their care. Do not leave your dog here.
SENT US HOME WITH THE WRONG DOG!!!!! We dropped both of our dogs off for one day and picked them up today. When we get home, one of the dogs (chocolate lab) was completely freaked out and wasn't recognizing us and we were sure the dog was not ours. Our cat was hissing at it. We loaded the dog back into the car immediately and took it back. When we got there they said they gave us the wrong dog because they had a mix up in the back where the collars of multiple chocolate labs were lost and they did their best to match each ... read more
Business response:
We want apologize for any misunderstanding. This is absolutely not the experience most of our customers are accustomed to. We want to make sure this does not happen again, so please email us directly at tal@petparadiseresort.com or +1 850-574-3647. We look forward to connecting and turning this into a much more satisfactory experience for you.
I paid for VIP and one on one supervision for my dog due to the respirator illness that is going around. Staff did not adhere to the one on one and allowed my dog to play with the other dogs. He was in is VIP suite with urine and poop in the floor. I had two call staff and asked them to clean it up.
Business response:
Hi Roshannon. We appreciate your review and feedback for Pet Paradise Tallahassee. We strive to provide a welcoming environment for you and your pet, and we are so sorry to learn about your recent experience. Please contact us at 850-574-3647 so we can work towards a resolution!
Groomers are hit and miss. For a while they had great groomers, but they never stay long Last week, I had to book the appointment twice, since the first time the groomer didn't even bother to show up to work. So I had to reschedule with a so called "more experienced groomer". I explained that one of my dogs is a rescue, and was assured it wouldn't be a problem, we'll it was. She was a hot mess. I had to do a clean up job with her when I got home. Now I have to try to find another groomer. If you can't handle rescues that ar... read more
Business response:
Thank you Susan for your feedback. We work hard at Pet Paradise Tallahassee to create an enjoyable experience for every guest, and we are so sorry we missed the mark. We encourage you to let us know how we can improve for the future.
Boarded our dog for 2 nights. They were to wash the dog. They didn't wash the dog. She and her bed were covered with shit. I've never had this kind of poor treatment of our dog.
Business response:
We are sorry to learn about your experience. We strive to provide our guests with a safe, clean, and fun experience. We will be escalating your experience to our upper management team.
Please be aware before you book a reservation. We booked a stay for our baby while my husband had brain surgery. He ended in ICU with complications. When I called them to extend our pets stay, they said they were booked up and could not keep him longer. No exceptions. I was three hours away and was not leaving the hospital. My son had to drive 2 hours to get our dog. Keep in mind, they are not there for your pets welfare.
Business response:
Hi Michelle. Thank you for sharing your most recent experience with us. We are very sorry for the inconvenience, and we understand this was already a stressful situation for your family. We have shared your feedback with our management team.
SOMEONE'S PET WILL D!E THERE ONEDAY BECAUSE THESE PEOPLE DO NOT CARE ABOUT YOUR PET(S) OR KNOW HOW TO PROPERLY CARE FOR THEM. I ACCUMULATED A HEFFTY VET BILL JUST FOR BOARDING MY PUP THERE FOR 2 NIGHTS! My pup was boarded there for 2 nights.When I picked him up his body was covered in rashes, eyes red, and paws extremely swollen. I made the staff aware while I was still in the lobby and the staff brushed it off. On the way home my pup vomited and had extreme diarrhea multiple times. He could not keep anything down for days.... read more
Business response:
Hi C. We appreciate your feedback for Pet Paradise Tallahassee. We strive to provide a welcoming and safe environment for you and your pet, and we are so sorry to learn about your recent experience. May we contact you directly to learn more?
I have a minicher poodle and recently moved to Florida. Took her to paradise to be groomed. $55 later....it was the worst grooming I have ever seen. Looked like a 5 year old did it. So uneven, no style, tail was bald! I will NOT be back!
Business response:
At Pet Paradise Tallahassee, we are committed to providing your pet with a safe, clean and fun visit. We are so sorry to learn about your recent experience with us, but we would love to talk more about how we can improve.
Pet Paradise Tallahassee has a 4.4 star rating with 543 reviews.
Pet Paradise Tallahassee is open now. It will close at 5:00 p.m.