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2900 Commonwealth Blvd, Tallahassee, FL, 32303, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:30 a.m. to 7:00 p.m. | |
| Tue | 6:30 a.m. to 7:00 p.m. | |
| Wed | 6:30 a.m. to 7:00 p.m. | |
| Thu | 6:30 a.m. to 7:00 p.m. | |
| Fri | 6:30 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
Boarded my dog there over night and was happy to see how nice the staff was and how helpful they were. This was my first time ever boarding my pup so I had a hundred question (ha ha). I dropped her off right when they opened at 6:30am and they told me I could call and check on her. So I waited almost all day and called around 1:30pm (that's almost 7 hours later) and they told me that she hadn't been out yet, therefore they didn't have a report to give. Which made me sad to think that my pup had been in a cage for 7 hours wit... read more
Business response:
Hi Chloe, Thank you for this review. May we have a Manager reach out to you to go over this review?
My dog Jack LOVES this place and I love how courteous and professional everyone is. We've been using their services for about two years now and we couldn't be happier. Can always count on our pooch being well taken cared of.
Business response:
Thank you for this great review Carla!
I love this place!!! I have been taking my fur babies here for years and they are fantastic. The staff is friendly and helpful. You can really tell that they love the animals and enjoy taking care of them. I never worry when I leave them here. My dogs actually come home very tired because of all of the fun and exercise they get. My dogs get VERY excited when I tell them that they are going to vacation because that's what they know Pet Paradise as. Sometimes I think they would drive the car there themselves if they could. Lol... read more
Business response:
Thank you for this great review Aletheia!
Pet Paradise is one of the most professionally run businesses I have encountered in Tallahassee. The manager went out of her way to make my pup feel at home for the duration of her stay, and even provided Twitter and Facebook updates several times a day (often mentioning my dog by name or providing pictures of her during play time). Pet Paradise is a little higher in price than most boarding establishments, but it is well worth the extra money! I highly recommend adding on the "take home bath" option! Also, you can often fin... read more
Business response:
Thank you for this great review Jen! We really appreciate and are so glad to know that you have enjoyed your experience with your Pet Paradise family!
I needed paw pad fur removed from my Maine Coon's feet, and was fine with them getting the mats from his nape. When I picked him up a few hours later, he looked like he'd just come out of surgery because most of the fur was shaved off around his neck! Just a couple of snips with scissors and combing it out is all that is needed, and what I usually do. They also shaved halfway up his two back legs! PAW. PAD. FUR. Guess where that fur is. There are chunks of fur missing on his body that I can't even comprehend the purpose o... read more
Business response:
Hi Kim! We’re very sorry to hear about your experience and understand your concerns. The health and safety of every pet is our top priority, and we always aim to provide grooming that meets the pet’s needs and owner’s instructions. We’d love for you to call us directly so we can better understand what happened, address your concerns, and work toward a resolution.
Terrible. I dropped my puppy off and not even 3 hours later they said she couldnt walk. They first offered to take her to the vet themselves but i came and did it myself and just missed my trip. They refused to take responsibility for her bills even tho she got injured in their care. Do not leave your dog here.
SENT US HOME WITH THE WRONG DOG!!!!! We dropped both of our dogs off for one day and picked them up today. When we get home, one of the dogs (chocolate lab) was completely freaked out and wasn't recognizing us and we were sure the dog was not ours. Our cat was hissing at it. We loaded the dog back into the car immediately and took it back. When we got there they said they gave us the wrong dog because they had a mix up in the back where the collars of multiple chocolate labs were lost and they did their best to match each ... read more
Business response:
We want apologize for any misunderstanding. This is absolutely not the experience most of our customers are accustomed to. We want to make sure this does not happen again, so please email us directly at tal@petparadiseresort.com or +1 850-574-3647. We look forward to connecting and turning this into a much more satisfactory experience for you.
I paid for VIP and one on one supervision for my dog due to the respirator illness that is going around. Staff did not adhere to the one on one and allowed my dog to play with the other dogs. He was in is VIP suite with urine and poop in the floor. I had two call staff and asked them to clean it up.
Business response:
Hi Roshannon. We appreciate your review and feedback for Pet Paradise Tallahassee. We strive to provide a welcoming environment for you and your pet, and we are so sorry to learn about your recent experience. Please contact us at 850-574-3647 so we can work towards a resolution!
Groomers are hit and miss. For a while they had great groomers, but they never stay long Last week, I had to book the appointment twice, since the first time the groomer didn't even bother to show up to work. So I had to reschedule with a so called "more experienced groomer". I explained that one of my dogs is a rescue, and was assured it wouldn't be a problem, we'll it was. She was a hot mess. I had to do a clean up job with her when I got home. Now I have to try to find another groomer. If you can't handle rescues that ar... read more
Business response:
Thank you Susan for your feedback. We work hard at Pet Paradise Tallahassee to create an enjoyable experience for every guest, and we are so sorry we missed the mark. We encourage you to let us know how we can improve for the future.
Pet Paradise Tallahassee has a 4.5 star rating with 567 reviews.
Pet Paradise Tallahassee is closed now. It will open at 6:30 a.m.