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Pet Paradise Tallahassee
- Pet Boarding
- Tallahassee, FL
About this business
Location details
2900 Commonwealth Blvd, Tallahassee, FL, 32303, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:30 a.m. to 7:00 p.m. | |
| Tue | 6:30 a.m. to 7:00 p.m. | |
| Wed | 6:30 a.m. to 7:00 p.m. | |
| Thu | 6:30 a.m. to 7:00 p.m. | |
| Fri | 6:30 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
I paid for VIP and one on one supervision for my dog due to the respirator illness that is going around. Staff did not adhere to the one on one and allowed my dog to play with the other dogs. He was in is VIP suite with urine and poop in the floor. I had two call staff and asked them to clean it up.
Business response:
Hi Roshannon. We appreciate your review and feedback for Pet Paradise Tallahassee. We strive to provide a welcoming environment for you and your pet, and we are so sorry to learn about your recent experience. Please contact us at 850-574-3647 so we can work towards a resolution!
Groomers are hit and miss. For a while they had great groomers, but they never stay long Last week, I had to book the appointment twice, since the first time the groomer didn't even bother to show up to work. So I had to reschedule with a so called "more experienced groomer". I explained that one of my dogs is a rescue, and was assured it wouldn't be a problem, we'll it was. She was a hot mess. I had to do a clean up job with her when I got home. Now I have to try to find another groomer. If you can't handle rescues that ar... read more
Business response:
Thank you Susan for your feedback. We work hard at Pet Paradise Tallahassee to create an enjoyable experience for every guest, and we are so sorry we missed the mark. We encourage you to let us know how we can improve for the future.
Boarded our dog for 2 nights. They were to wash the dog. They didn't wash the dog. She and her bed were covered with shit. I've never had this kind of poor treatment of our dog.
Business response:
We are sorry to learn about your experience. We strive to provide our guests with a safe, clean, and fun experience. We will be escalating your experience to our upper management team.
Please be aware before you book a reservation. We booked a stay for our baby while my husband had brain surgery. He ended in ICU with complications. When I called them to extend our pets stay, they said they were booked up and could not keep him longer. No exceptions. I was three hours away and was not leaving the hospital. My son had to drive 2 hours to get our dog. Keep in mind, they are not there for your pets welfare.
Business response:
Hi Michelle. Thank you for sharing your most recent experience with us. We are very sorry for the inconvenience, and we understand this was already a stressful situation for your family. We have shared your feedback with our management team.
SOMEONE'S PET WILL D!E THERE ONEDAY BECAUSE THESE PEOPLE DO NOT CARE ABOUT YOUR PET(S) OR KNOW HOW TO PROPERLY CARE FOR THEM. I ACCUMULATED A HEFFTY VET BILL JUST FOR BOARDING MY PUP THERE FOR 2 NIGHTS! My pup was boarded there for 2 nights.When I picked him up his body was covered in rashes, eyes red, and paws extremely swollen. I made the staff aware while I was still in the lobby and the staff brushed it off. On the way home my pup vomited and had extreme diarrhea multiple times. He could not keep anything down for days.... read more
Business response:
Hi C. We appreciate your feedback for Pet Paradise Tallahassee. We strive to provide a welcoming and safe environment for you and your pet, and we are so sorry to learn about your recent experience. May we contact you directly to learn more?
I have a minicher poodle and recently moved to Florida. Took her to paradise to be groomed. $55 later....it was the worst grooming I have ever seen. Looked like a 5 year old did it. So uneven, no style, tail was bald! I will NOT be back!
Business response:
At Pet Paradise Tallahassee, we are committed to providing your pet with a safe, clean and fun visit. We are so sorry to learn about your recent experience with us, but we would love to talk more about how we can improve.
Honestly the staff is very friendly and at first I was very happy with them, I called to see if I could come in just for a nail trim, they said I could come in and it would be about 10 minutes. When I came you could tell they were very overbooked with dogs. It looked very chaotic with how many dogs they had together in the play area. They also seemed quite understaffed. The staff was very friendly and good with assisting me. When they had me wait in my car for my dog they said they would bring him out and it would be about 1... read more
Business response:
Brett, it is disappointing for us to hear that your experience was anything less than great. We will be sure to share the feedback with our leadership team. Communication is key when building trust. We hope you will give us an opportunity to show you we can do better.
We brought our puppy to Pet Paradise for boarding back in October for 2 nights and it went well. Well enough for us to bring him back this past weekend for 3 nights. This time was a very different experience. We picked up our dog and noticed a little dry blood in his neck. We thought nothing of it; dogs play rough sometimes and things happen. We figured if it was anything to be concerned about, surely Pet Paradise would have let us know. We gave him a bath the next day and he bled a little more so we poked around his thick ... read more
Business response:
We are sorry to learn of your experience. We strive to provide our guests with a safe, clean and fun experience. May we escalate this and have a member of management contact you to learn more?
This is a mixed review because as much as we love Pet Paradise and our pups love Pet Paradise, they seem incapable of communicating important reservation information. Example: we made reservations for a holiday weekend a week in advance. Two days before the reservation is set to start and our travel plans are to begin, Pet Paradise emails us to let us know one of the dogs Bordetella is expired. Unfortunately we don't even see the email until the night before the reservation, not that it would have made any difference beca... read more
Frequently asked questions about Pet Paradise Tallahassee
How is Pet Paradise Tallahassee rated?
Pet Paradise Tallahassee has a 4.5 star rating with 588 reviews.
When is Pet Paradise Tallahassee open?
Pet Paradise Tallahassee is closed now. It will open at 6:30 a.m.