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2900 Commonwealth Blvd, Tallahassee, FL, 32303, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:30 a.m. to 7:00 p.m. | |
| Tue | 6:30 a.m. to 7:00 p.m. | |
| Wed | 6:30 a.m. to 7:00 p.m. | |
| Thu | 6:30 a.m. to 7:00 p.m. | |
| Fri | 6:30 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
Honestly the staff is very friendly and at first I was very happy with them, I called to see if I could come in just for a nail trim, they said I could come in and it would be about 10 minutes. When I came you could tell they were very overbooked with dogs. It looked very chaotic with how many dogs they had together in the play area. They also seemed quite understaffed. The staff was very friendly and good with assisting me. When they had me wait in my car for my dog they said they would bring him out and it would be about 1... read more
Business response:
Brett, it is disappointing for us to hear that your experience was anything less than great. We will be sure to share the feedback with our leadership team. Communication is key when building trust. We hope you will give us an opportunity to show you we can do better.
We brought our puppy to Pet Paradise for boarding back in October for 2 nights and it went well. Well enough for us to bring him back this past weekend for 3 nights. This time was a very different experience. We picked up our dog and noticed a little dry blood in his neck. We thought nothing of it; dogs play rough sometimes and things happen. We figured if it was anything to be concerned about, surely Pet Paradise would have let us know. We gave him a bath the next day and he bled a little more so we poked around his thick ... read more
Business response:
We are sorry to learn of your experience. We strive to provide our guests with a safe, clean and fun experience. May we escalate this and have a member of management contact you to learn more?
This is a mixed review because as much as we love Pet Paradise and our pups love Pet Paradise, they seem incapable of communicating important reservation information. Example: we made reservations for a holiday weekend a week in advance. Two days before the reservation is set to start and our travel plans are to begin, Pet Paradise emails us to let us know one of the dogs Bordetella is expired. Unfortunately we don't even see the email until the night before the reservation, not that it would have made any difference beca... read more
Wish I could give zero stars. Never take your dog here ever. Picked up my dog and he has scabs all over his body and face. Would not recommend this place to anyone. Pic posted below. Day after I picked him up
Business response:
We are very sorry to hear about your experience. May a member of our management team contact you to discuss?
I dropped my lab off hear on the way to Universal Studios for a three nights stay July 28-31, when I picked him up I didn't notice the raw sores all over his neck. We were about 6 hours away in Destin before it became evident that something was wrong with him. When we picked him up he was still damp from getting a bath so I didn't notice the wounds on his neck seeping until the next day when he was completely dry. Three days after that he had kennel cough so bad he was coughing and throwing up for two days. This cost me over... read more
They are the WORST dog day care facility. I decided to take my 2 dogs there to allow me to get some work done around the house for about 5 hours. While they were there I put up the web cams of their facility on one of my monitors and their kennel was across from the camera so I could watch them while they were there. Well not a good choice for pet paradise since I watched my dogs sit there for over 4 and a half hours in the kennel while other dogs got to go out and play (some of them multiple times). I called them twice to i... read more
Business response:
Brittanie, We apologize that your experience did not live up to you expectations. May we please have our Regional Manager reach out to you to follow up with this review?
100% no. Never again. I wouldn't recommend this to anyone. They charge you for extra play and everything else. (Go to Mojo's Backyard!!! 1/2 the price! and Play all day!) I have the sweetest, kindest, pitbull who has TWO letters of recommendation that were OFFERED by her last two day cares in case needed. My girl stayed there for 3 days. They charge an extra 10$ JUST TO SEND YOU A PHOTO AND EMAIL ABOUT YOUR DOG'S STAY. That should just be common courtesy. I requested a nail clipping, and that didn't happen. I went to pick... read more
These guys really messed up our family labor day weekend trip. We made a reservation through their on-line system on Friday. Showed up to drop the dog off Saturday morning only to be told that there were full We had to punt at that point. Avoid these guys until they get their reservation act together.
Pet Paradise Tallahassee has a 4.4 star rating with 543 reviews.
Pet Paradise Tallahassee is open now. It will close at 5:00 p.m.