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240 Arnold Mill Rd, #108, Woodstock, GA, 30188, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:30 a.m. to 7:00 p.m. | |
| Tue | 6:30 a.m. to 7:00 p.m. | |
| Wed | 6:30 a.m. to 7:00 p.m. | |
| Thu | 6:30 a.m. to 7:00 p.m. | |
| Fri | 6:30 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
Sadly, we did not have a good experience boarding our dog here. Previously we have loved the Peachtree City location and was hoping this location would have the same standard of care and attention for our dog, but it was not. My fiancé went to pick up our 2 and a half year old golden retriever from a weekend stay. He was given a different dog, but was given our dogs food and toys we brought with him. The dogs are both dark red golden retrievers and look like siblings. So my fiancé didn't notice until he had the dog home for ... read more
Business response:
Hello Alex, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service at Pet Paradise Woodstock and we would like to make things right. Please give us a call to determine how we can provide you with a solution. We value our customers opinions and would like to thank you for bringing this to our attention.
Be aware!! I will give them a 2 Reason being both my dogs are now sick after staying in their care for 8 days. I picked them up on a Saturday evening and the next morning when we got up both my dogs had green discharge coming from their eyes. I took them to emergency vet and they were diagnosed with bacterial conjunctivitis (caused by an unclean environment). By Monday afternoon my littlest dog was sneezing and started coughing. I took her to her current veterinarian and she was examine and diagnosed with kennel cough and ... read more
Business response:
We are sorry to learn of your experience. We strive to provide our guests with a safe, clean and fun experience. May we contact you to learn more?
Honestly, the most awful experience I have ever had with a company. This groomer we booked with Dylan - lacked experience, had zero patience, and was not professional. He started off the conversation with a horrible attitude and even called back to basically backtrack. He SHAVED DOWN TO THE SKIN of both of my golden doodles. Due to COVID, moving into a new home, a brand new baby, and our groomer not accepting appointments - we were unable to get our guys in. Pet Paradise had an opening so I took it. Little did I know, they e... read more
Business response:
We are very sorry for the experience you had. Your concerns have been escalated and we will be reaching out to you directly.
This is Isabela B, finishing my review. ------ After that I tried to called "the manager Pet Paradise" sometimes and for some reason she was NEVER available. And I kept calling them. Until dec, 30th. I called again, asked to speak with a manager, she transferred me to the Assistant Manager named Sarah. I explained the whole situation to her and guess what she said: "I totally understand your situation but the deposit has been forfeited" . I told her that this is not fair, that the money can't be forfeited, then se told m... read more
Business response:
We are sorry to hear that your experience did not meet your expectations. May a member of management contact you to learn more?
If I could give them a 0 star I would. Before I was very excited about Pet Paradise, but after my first experience I would never ever recommend this place to anybody. Everything started on the 9th of December. So first, in order for you to make an appointment if it is your first time you have to give them a 50% deposit. (Which for me wasn't that big of a deal). So I did that. So I schedule the appointment for my two Huskies there For Friday, December the 20th at 9:00am. As soon as the call ended they sent me a message wit... read more
Business response:
We are sorry to hear that your experience did not meet your expectations. May a member of management contact you to learn more?
Save $65 and buy your own brush / shampoo for your dog. This place was not always bad but the last 3 times have been awful. Let me know if you have suggestions on a better place.
If I could write a zero I would have. Groomer refused to groom my dog because she had some mattes. Said she didn't have the time. They lost future big bucks!!! Nasty, rude, don't return voice messages for appts, and wont tell you prices for grooming. You only find out the cost when you meet with the groomer. This groomer said she didn't have the time to deal with my dog.
Business response:
We are sorry to hear that your experience did not meet your expectations. May a member of management contact you to learn more?
Sooo I was super excited about this Pet Paradise I have never used but have used Pet paradise in Jax FL ATL Ga n Fort Lauderdale FL.. and I was very disappointed with the new WoodStock location I just pick my baby up n she sinks sooooo bad like horrible.. like she has been sitting in urine .. my baby is super trained she does not potty in the house my concern with the Woodstock location there is no one there with the animals over night ..sat they close at 5 n Friday's 7:30 sat I am calling like crazy to pick my baby up just ... read more
Business response:
Hello Sherona, We are very sorry to hear that your visit was not up to your expectations. Would you mind having a manager reach out to you?
The staff here has a thing or two to learn about customer service. Also, letting out 20+ large dogs in the same area of which several are high energy pit bulls that keep bullying other dogs and won't leave them alone when they want to be left alone is not my idea for a good time for my large, lower energy dog. Oh, and when you mop the floors, you might want to put the water with the chemicals behind closed doors considering I saw two dogs sticking their nose in there. Once, and never again. There are better options in the ar... read more
Business response:
Hello Judith, we are sorry for your experience. May we have a manager reach out to you?
Pet Paradise Woodstock has a 4.2 star rating with 332 reviews.
Pet Paradise Woodstock is closed now. It will open at 6:30 a.m.