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Petro Home Services
- Heating & Air Conditioning/HVAC
- Hicksville, NY
About this business
Location details
477 W John Street, Hicksville, NY, 11801, United States
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Not good communication
It took 4 service calls and forever to get someone on the phone. Had no heat in the winter and Petro was not there to help. I had a child in the house but it took them 20 hours to come and look at it. But 4 times to fix it
Business response:
Vinnie -We thank you for taking the time to speak with our Customer Service Manager. Based on that conversation we are happy to hear that the issue has been addressed. Feel free to reach out to us should you have any questions. Best regards, Petro Home Services
My heat hasn’t Been working for over a week. There have been 4 service techs here so far. I have 3 children here, my 2 year old is at risk of cold. She’s freezing. It was 27 degrees on Monday at 5am. No tech came until 9:30 and today, Wednesday , the heat is off again. This is after paying a $2000 Bill to fill my tank. I have pictures and video of my kids cold. This needs to be resolved immediately or I’ll be going to the press.
Business response:
Marlaine -We understand that our Customer Service Department was able to connect with you in resolving your concerns. We do appreciate your loyalty and are very happy that the situation is being addressed. Don't hesitate to reach out to us should you have any further questions. Regards, Petro Home Services
I’ve asked numerous times to be contacted before a oil delivery was to be made. The last 3 deliveries made were made with no phone call prior. This type of service is unacceptable as I have dogs that I need to worry about.
My bill is over $1000 for a fill. No one calls or sends you mail like they say they do when your contact with price lock is about to be up…Petro came to my home 12/6 to do an alleged fill. 1/12 while on vacation I get an alert from my thermostat that my temp is “56 degrees maybe a foot or window is open”. I harassed my family to go to my home to check. 1/13 I get another alert that my temp is at 40!!! The high in NYC that day going to only 14 degrees. Long story short Petro came by and said I was out of oil. When I finally r... read more
We specifically called and told petro not to deliver oil till January 10 and they of course did any way while we were away which put our home in jeopardy due to the oil delivery often causes a disruption in heating, which leads to burst pipes flooding and other damage …poorly run business as when we called to complain they said we see your note but delivered anyway cause we were in the area……poor upper business management
Dishonest, over charging my mom when she is in the hospital and won't let us cancel her contract or adjust the price (over $4.00 per gallon)!
Was very helpful
Business response:
Debra- Thank you for taking the time to leave us a positive rating! It is our goal to provide total customer satisfaction and we are delighted to know that you are pleased with Petro Home Services. Best regards
Very experienced helpful
Business response:
Debra! Thank you for taking your time to leave us a positive review! We are happy that you are pleased with our service, and we hope to continue to meet your needs! Best Regards, Petro Home Services - Hicksville, NY.
Frequently asked questions about Petro Home Services
How is Petro Home Services rated?
Petro Home Services has a 4.4 star rating with 975 reviews.
When is Petro Home Services open?
Petro Home Services is open now. It is open 24/7.