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Petro Home Services
- Heating & Air Conditioning/HVAC
- Hicksville, NY
About this business
Location details
477 W John Street, Hicksville, NY, 11801, United States
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We are longtime customers who have been without heat for two days. And this after three service calls since September! Now we’re told that our service window is between 1:00 and 6:00 pm. I can only hope that it’s in time for you to get any needed part (e.g., the control panel) before the parts store closes.
Showed up on time
Business response:
Ms Linda, Thank you for the thoughtful review! We always appreciate customer feedback and you sharing your experiences with us. Thank you for choosing us as your service provider! Best, Petro Home Services
The service man came but he wasn’t able to fixed my boiler he was not familiar with the high efficiency boiler he said he will send someone else today between 8 and 12 it is 1 pm but they aren’t here yet
Business response:
Eloy- We understand that our Customer Service Department was able to connect with you in resolving your concerns. We do appreciate your loyalty and are very happy that the situation has been addressed. Should you need any further assistance, please do not hesitate to reach out. Best, Petro Home Services
STAY AWAY!!!!!!!!! I should have learned to stay away this summer when my a/c burnt out, and when I removed the a/c saw the 1/2 inch of dust on the coil, that service techs did not clean or let me know was there when they serviced my central air unit two years in a row. Or when the tech checked for leaks and completely missed one and stained my ceiling. This year when I locked in my oil rate with Petro, I was told I won't be charged more than $2.799 per gallon for oil and if prices drop I'd get the lower rate. When... read more
the woman who answered the phone st 4am was so positive at that hour and the gentleman who came to the house wax so calm thx to both
Business response:
Thank you for the wonderful review and for taking the time to share your feedback with us. Our priority is customer service and we are ecstatic to know that you are happy with our technicians and services! Thank you, Petro Home Services - Hicksville, NY.
I called at 8pm A tech didn't show tell after am after a number of calls I even told them I had a 1 say old baby in the house
Business response:
Kevin- We understand that our Service Department was able to connect with you in resolving your concerns. We do appreciate your loyalty and are very happy that the situation has been addressed. Should you need any further assistance, please do not hesitate to reach out. Best, Petro Home Services
I would like to know that I have full coverage and I was told otherwise I always like to take maximum coverage Any way I am Petro Custmer for so many years Dr Pandhi
Business response:
Dr. Pandhi- We understand that our Customer Service Department was able to connect with you in resolving your concerns. We do appreciate your loyalty and are very happy that the situation has been addressed. Should you need any further assistance, please do not hesitate to reach out. Best, Petro Home Services
Did not properly explained the unit to me . Everything was rushed . Honestly, my old unit of 20 years was heating the home better then the new one . I believe they either a small unit in my home . Bottom line . My home was more warmer then it is right now after spending $4600.00
Problem solved within minutes and all fixed
Business response:
Mr Daniel, Thank you for the thoughtful review! We always appreciate customer feedback and you sharing your experiences with us. Thank you for choosing us as your service provider! Best, Petro Home Services
Frequently asked questions about Petro Home Services
How is Petro Home Services rated?
Petro Home Services has a 4.4 star rating with 975 reviews.
When is Petro Home Services open?
Petro Home Services is open now. It is open 24/7.