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Petro Home Services
- Heating & Air Conditioning/HVAC
- Yaphank, NY
About this business
Location details
30 Old Dock Road, Yaphank, NY, 11980, United States
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first of all, the fact that Petro Home Services has consistently charged at least one dollar or more per gallon on home heating oil is concerning. This is a significant difference in price compared to other suppliers in the market, which can add up to substantial extra costs over time. This pricing strategy seems exploitative and unfair to customers. Additionally, it's disappointing to experience how booking a furnace cleaning with Petro Home Services often results in long delays and upselling tactics. As a customer, it's ... read more
Business response:
Diane We are very sorry to hear about your dissatisfaction. Based on the conversation with our Service Managers we are saddened to know we were unable to come to a solution mutually satisfying for both parties as it relates to your account. We do appreciate your loyalty and sincerely hope that we may continue to build our rapport with you as Petro Home Services - Yaphank, NY remains committed to our customers. Feel free to reach out to us should you have any further questions. Best Regards, Petro Home Services
Not very happy with the service. Super expensive, they come to your house without notifying and then you find a very large bill for oil without expecting it. They also charge you a big penalty if you want to cancel service before the end of the period.
Business response:
Thank you for providing your feedback and letting us know about this issue, Axle. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (516) 495-8322 and we'd be happy to help you out. Cheers, Petro Home Services
Ran out of oil
Tom Harper tried to call for information waited on line for40 min i guess its time to moved to another company 0
You guys are great!
Business response:
Thank you so much for your kind words, Louis. We really appreciate you taking the time out to share your experience with us. Best, Petro Home Services
Finally you guys figured out what was wrong with my ductless system ! Flanders heating and air sold me and installed the system and when the system kept falling and a couple of thousands dollars later they still didn’t get it working correctly. The problem was the couplings on the copper lines , they were fabricated wrong and failed So thanks to petro for sending technician Who took the time to figure it out . Kudos ! S Miller
Business response:
Susan –We'd like to sincerely thank you for taking the time to positively rate our company and we appreciate that you have chosen us as your service provider. It is our goal to provide total customer satisfaction and we are delighted to know that you are pleased with Petro Home Services. Best regards
Technician arrived 3 1/2 hr after the latest time they were to arrive. You obviously overbooked and my whole day was wasted waiting.
Lost heat but had a tech call ASAP.
Communication is very important. Phone calls informing of eta. What is actually going on when servicing
Frequently asked questions about Petro Home Services
How is Petro Home Services rated?
Petro Home Services has a 4.4 star rating with 1,198 reviews.
When is Petro Home Services open?
Petro Home Services is open now. It is open 24/7.