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Petro Home Services
- Heating & Air Conditioning/HVAC
- Yaphank, NY
About this business
Location details
30 Old Dock Road, Yaphank, NY, 11980, United States
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Vin solved a problem we’ve had with our hot water for a few years and found a temporary solution for a long term problem with our heat. He’s ordering a part that may be the permanent solution; if not, he said they will rework the plumbing at their expense. That’s customer service!
Business response:
Terry- Thank you for taking the time to leave us a positive rating! It is our goal to provide total customer satisfaction and we are delighted to know that you are pleased with Petro Home Services. Best regards
Horrible service. Have been to my home 3 times in a week. The first time waited 6 hours. Problem not fixed. Today waited 7 hours. Came and still not fixed. Told to wait 4 hours, till midnight.
Not happy I’m hopeful I will get a delivery tonight.I have the app for oil consumption and I still ran out of oil. Three years in a row.
10 hours to wait for a service person is ridiculous, especially when I was told he would be there in 3-5 hours. I could have kept my doctors appointment if I had known it would be so unacceptably long.
Business response:
Paul- We understand that our Customer Service Department was able to connect with you in resolving your concerns. We do appreciate your loyalty and are very happy that the situation has been addressed. Don't hesitate to reach out to us should you have any further questions. Regards, Petro Home Services
Please disregard I accidentally hit the first star.
Waited to long for serviceman to arrive was supposed to be there between 2 and 5 pm finally got to my house around 6:30pm
Business response:
Eileen, We apologize that you had to wait longer than the established time period, but we thank you and appreciate you for your patience. Thank you for taking the time to leave us a positive review! We look forward to continuing to serve you. Best regards, Petro Home Services
Frequently asked questions about Petro Home Services
How is Petro Home Services rated?
Petro Home Services has a 4.4 star rating with 1,258 reviews.
When is Petro Home Services open?
Petro Home Services is open now. It is open 24/7.