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PetSuites Round Rock
- Pet Boarding
- Round Rock, TX
About this business
Pet Parents love us because we love their pets. PetSuites Round Rock is the leader of the pack in pet resorts offering exceptional services for both dogs and cats including boarding, daycare, grooming, and training. Our trusted team of pet-loving pros deliver memorable experiences with personalized service to meet the unique needs of each pet and Pet Parent in fun, convenient, and modern spaces. Our resorts feature large, open indoor and outdoor play yards, in-ground pools, and unique play structures. Dogs and cats can’t act... read more
Location details
1401 Louis Henna Blvd., Round Rock, TX, 78664, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:30 a.m. to 7:00 p.m. | |
| Tue | 06:30 a.m. to 7:00 p.m. | |
| Wed | 06:30 a.m. to 7:00 p.m. | |
| Thu | 06:30 a.m. to 7:00 p.m. | |
| Fri | 06:30 a.m. to 7:00 p.m. | |
| Sat | 07:00 a.m. to 5:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
We liked to share our Bad Devastating experience we have with this boarding hotel (Pet Suits Hotel in Round Rock TX); we want to make sure you think about before you book this hotel for your pets. On December 29, we dropped off our 3 dogs Chihuahuas at this location (Chloe , Channel and Luna) , all in good health and physical condition. On December 31 afternoon, we received a call from the Hearth of Texas Veterinary Specialty hospital, and we were informed of the following: Quote : Chloe came into our hospital in a severe... read more
Very inexperienced new hires. Long wait lines to check in and out your pets. Unreasonable pricing for unprofessional business. Turn over rate is weekly. Management needs to get a handle on this. We waited for 8 minutes to be checked in while a service member was on phone.
Booking process was quick and simple, however pricing and facility "requirements" are not fully transparent. They require you to pay for a "silver" upgrade on the departure day. I was only told this when I called to ask questions. Not sure why they don't just adjust their base price to reflect the true/accurate nightly cost. My biggest complaint is that they did not accept the vaccination record provided for the Influenza vaccine. This is actually the first place I've ever contacted that required it (even though only 1st... read more
He took all my money kept canceling appointments and do anything didn’t help at all don’t recommend at all
Our dog “failed” the evaluation because another dog growled at her when they were playing. I was told she doesn’t understand when other dogs don’t want to play with her. This happened a couple of weeks ago and today she had an interview at Camp Bow Wow and passed. No issues at all. We even got to watch the entire process on the cameras in the lobby. I can’t imagine what she had done to “fail” her evaluation at Pet Suites - our girl is so sweet and has always played well with other dogs at dog parks. The communication wasn’t ... read more
Called over a week ago to get our dogs set up for a play date so we could use their boarding as it’s required for your dogs to visit prior. The lady I spoke too sure made sure to tell me what shots they all needed, checked our dates and told me when I had all the required shots to call back and get the dates set. I emailed them last week to verify shots to get which ones we didn’t have. Never heard back. Followed up today to be told they are booked up and require deposits. Well that would of been great to know because I woul... read more
Frequently asked questions about PetSuites Round Rock
How is PetSuites Round Rock rated?
PetSuites Round Rock has a 4.4 star rating with 501 reviews.
When is PetSuites Round Rock open?
PetSuites Round Rock is closed now. It will open tomorrow at 6:30 a.m.