PetSuites Round Rock

Jasmine G. 

on Yelp

3 years ago

DO NOT WASTE YOUR TIME! On paper this place seems like the "perfect" boarding location with all of its pictures, activities, etc., however, today was our first time boarding our dog and it was the worst boarding experience we've ever had. The second we walked in we were asked for vaccination records even though we uploaded them way before the visit. While I scramble to look for each piece of paperwork for proof, one of the staff members behind the register says they did receive the vaccines and they were on file after 20min... read more

Damarys M. 

on Yelp

3 years ago

We liked to share our Bad Devastating experience we have with this boarding hotel (Pet Suits Hotel in Round Rock TX); we want to make sure you think about before you book this hotel for your pets. On December 29, we dropped off our 3 dogs Chihuahuas at this location (Chloe , Channel and Luna) , all in good health and physical condition. On December 31 afternoon, we received a call from the Hearth of Texas Veterinary Specialty hospital, and we were informed of the following: Quote : Chloe came into our hospital in a sever... read more

Christine J. 

on Yelp

4 years ago

I do like this facility. My dog, enjoys coming here. The only issue I have is the lack of communication. On our first day, the front desk person told me that in order for him to be able to participate in DayPlay, he'd have to go through an evaluation and that they'll send me photos and updates if he passed or not. I didn't receive anything. When I went to pick him up, the front desk couldn't even tell me how he did. I had to text their text line to follow up to see if he passed and I finally received a text and pictures of h... read more

Tracy R. 

on Yelp

4 years ago

Booking process was quick and simple, however pricing and facility "requirements" are not fully transparent. They require you to pay for a "silver" upgrade on the departure day. I was only told this when I called to ask questions. Not sure why they don't just adjust their base price to reflect the true/accurate nightly cost. My biggest complaint is that they did not accept the vaccination record provided for the Influenza vaccine. This is actually the first place I've ever contacted that required it (even though only 1st... read more

Josie R. 

on Yelp

5 years ago

I was a regular, bi-weekly client with my two bulldogs, until they hurt my Princess. She came home limping, which escalated to an ER visit and almost a surgery. Besides all of the stress and pain to my baby girl, we spent more than $1,000. We tried to talk friendly to the owners, but no reply was ever received and then when we did finally get a quick reply, it was extremely rude and said that if I wanted to talk to them to keep trying to call; and that over the phone, nobody replies). So yes, please keep your pets away from ... read more

Amber G. 

on Yelp

5 years ago

I have just relocated to Austin and was super excited to find a PetSuites close to me, as my dog was a regular at the PetSuites in Missouri City, TX and they went above and beyond for him all the time! I made a reservation for daycare prior to boarding my dog so that he could get adjusted to the new environment. The first time I made a reservation online no one reached out to me at all(which is not the norm typically from the other location), so I tried again and Cara contacted me to get set up. I arrived to drop off Cham... read more

Lynette A. 

on Yelp

6 years ago

Do NOT take your Frenchies here! We boarded our dog Ralf, 1 year and 4 months. He was perfectly normal when we dropped him off June 4th. I picked him up June 6th at 2:00 and he was literally foaming out his mouth and wheezing for air. Panting uncontrollably!! To which they asked me has this ever happened??? He was in the air conditioning with water the whole time so we don't know what happened. They just kept telling me that! I panicked and sped home to give him a cold bath. I'm crying and speeding and he's fighting to cool ... read more