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Physicians Immediate Care
- Park Ridge, IL
About this business
Location details
123 S. Northwest Highway, Park Ridge, IL, 60068, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 8:00 p.m. | |
| Sun | 08:00 a.m. to 8:00 p.m. |
I set up an appointment a week in advance to get a work physical for a new job. Everything was clear and efficient, or at least I hoped. When I arrived for my appointment, I spoke with the receptionist, Sandra. First, she was a bit snappy and appeared to be having a bad Monday. She didn't know I was there for an appointment and asked me multiple questions, such as if I'd been a patient before, 3-4 times within minutes. In addition to Sandra not knowing exactly what she was doing, she was rude and was arguing with me about ... read more
Business response:
Thank you for your feedback, Jerry. I am sorry to hear that you are not satisfied with the level of customer service provided by one of our staff members. We take patient service concerns very seriously and I have sent your comments to the clinic manager for her to review. Again, we apologize for your negative experience.
First time at their new location and it was not a great experience! Entered the facility at 8:07 AM and was the third person in line. At 8:25 a mom and her daughter walked out, due to the rudeness of the receptionist. Her behavior was very inconsistent and her voice was so quiet that several people became frustrated by having to repeat questions because they could not hear her response. However, when she spoke on the phone, her voice was much louder, so it did not appear to be a privacy issue. By 9:00 AM the waiting room... read more
Business response:
Thank you for your feedback. We have forwarded your comments to our Park Ridge clinic manager for her review.
This was my second time in this facility. The first time I walked in and the receptionist was honest and explained there would be a wait, which I expected. The second time I made an appointment. I showed up 15 minutes early, as requested. When I walked in the receptionist asked if I had an appointment, what my name was, if I had been there before and what the reason for my visit was. I answered all questioned, filled out the provided paperwork, and paid my co-pay. I sat patiently for about 50 minutes. I decided to ask how m... read more
Business response:
Thank you for your feedback. We're very sorry to hear about your disappointing visit, and we take your comments very seriously. Our Park Ridge clinic manager will be reviewing your comments with her staff.
Hey lady at the desk....you are so rude! I made an appointment for a physical for pre-employment physical and TB shot....made my appointment online which was so easy then was told that I could not see the doctor because it wasn't authorized? Ugh...why not? Perfectly willing to pay put of pocket, but wasn't even told that was an option. Just rushed out the door with a curt and dismissive "Thank you." Immediately called the Norridge office and was given the correct information. Guess where I will be going? You need to commun... read more
Business response:
Thank you for providing feedback on your experience. We regret to hear that you were not satisfied with the customer service provided by one of our staff members. We take patient quality of care concerns very seriously, and your review has been forwarded to our Quality and Compliance team. We apologize for any inconvenience.
Don't even bother making an appt unless you have an hour to sit and wait after your scheduled appt time.
Business response:
We are sorry for the long wait you experienced. Most times we can calculate the approximate wait times based on typical patient needs. However, this very busy flu season has caused extended wait times for both walk-ins and those who reserved their time. Thank you for your feedback!
Tried making an appointment for the next day but only had afternoon appointments. I went as soon as they opened since they are a WALK IN clinic. 2 people before me. The lady checks me in, couple people start trickling in with appointments. I notice my wait time says 4 hours while everyone else says 20ish minutes. After about an hour I ask if my wait is really the 4 hours "no. That's just an estimate". I sit back down for about 30 minutes and everyone with appoints is being called back. Ok. I get they have appointments, but t... read more
Business response:
Thank you for your feedback, Frannie. I apologize for the long wait during this busy flu season. We strive to see patients as quickly as possible, both patients that reserved their spot online and walk-ins, and I am sorry we fell so far behind. I have forwarded your comments to our clinic manager, as we are always striving to improve our wait times. I hope you are feeling better.
Quite a struggle here. I made an appointment online for 5pm, showed up at 4:40p, and never made it to a room until 5:45. There was nobody waiting before me, and nobody else came in after me. Not a single soul for the immediate care. Not even anyone walking out from the back area where they take you to a room. I finally was given my signed form at 6:15... The lady at the desk must not have a clue what she's doing because I was called up 4 additional times for various pieces of paperwork that could have been handed to me all ... read more
Business response:
Thank you for your feedback, Jenny. Could you email me at PatientServices@VisitPhysicians.com with your full name and the date of your visit? I would like to check on your wait time and the billing issue. We charge $49 for school and sports physicals and $70 for pre-employment physicals.
I'd been miserable for more than a week with serious sinus pain and persistent cough. I'd tried every home remedy I could and finally couldn't take the pain and lack of sleep anymore. Before selecting an immediate care provider, I called one in Niles and this one in Park Ridge. The one in Niles, which I went to a few years ago, had an almost two hour wait. Physicians Immediate Care was much shorter so I decided to go there. The only parts of the experience that were good were the check in and the short wait. When I arrived ... read more
Business response:
Thank you for your feedback. I'm very sorry that you're not happy with your visit. I have forwarded your comments to our Quality & Compliance team for review. If there is anything else you would like to discuss, please feel free to send me an email at patientservices@visitphysicians.com.
Slow service compared to other physicians immediate care locations I have been to. I made an appointment at this location because they had the time I wanted compared to others in the area. arrived about 10 minutes prior to my appointment, checked in, and waited. According to the computer screen there was no one else in line in front of me, and 2 people being seen in treatment rooms in the back at the time I arrived. No one else checked in, or called back before me. From the time I checked in, it was an hour before the d... read more
Frequently asked questions about Physicians Immediate Care
How is Physicians Immediate Care rated?
Physicians Immediate Care has a 4.1 star rating with 1,302 reviews.
When is Physicians Immediate Care open?
Physicians Immediate Care is open now. It will close at 8:00 p.m.