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123 S. Northwest Highway, Park Ridge, IL, 60068, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 7:30 p.m. | |
| Tue | 08:00 a.m. to 7:30 p.m. | |
| Wed | 08:00 a.m. to 7:30 p.m. | |
| Thu | 08:00 a.m. to 7:30 p.m. | |
| Fri | 08:00 a.m. to 7:30 p.m. | |
| Sat | 08:00 a.m. to 7:30 p.m. | |
| Sun | 08:00 a.m. to 7:30 p.m. |
This place is unprofessional. Registration desk lady's they don't know how to use their computers. Keep asking each others to how to use it :) I wait more than hour and there was only 4-5 patients. Everyone was so mad. They keep mixing who was the first :) There is no signing sheet or TV that you can see your name on screen usually other locations have. Try to avoid this place...
Business response:
Thank you for your feedback. I am sorry to hear that you are not satisfied with the customer service provided by our staff members. We take patient service concerns seriously and have sent your review to our clinic manager for her review. We apologize for any inconvenience you experienced.
I came to this location to address my diabetic condition. I did not have to wait long to be seen, however I was told that I could not be prescribed medication without (blood) lab tests. And they do not do labs tests. They took my blood pressure and checked my glucose level, both of which I can do at home, and that was it. So I was out $125 with very little done.
Business response:
Thank you for your feedback, Arthur. I'm very sorry that you were not happy with the medical care you received. I would appreciate the opportunity to speak with you about your experience. Could you please email me at patientservices@visitphysicians.com with your contact information?
I want to see this Parkridge location on Friday and was given a prescription for a cough suppressant. I was tested for the flu, strep throat and pneumonia. I tested negative for all things. I was given a prescription for Z pack. Two days later I was coughing harder to the point where my stomach and side hurt. I was sent a text on Sunday morning asking how my situation was and I called the number immediately ask for a different prescription. The person that they had the phone who answered me was named Sheila. ( when I called ... read more
Business response:
Thank you for your feedback, Carolyn. This is definitely not the experience we hope for our patients -- we are very sorry you had a poor experience with us. I have passed along your information to our clinic manager for her review. If you would like to discuss further, please email me at PatientServices@VisitPhysicians.com.
The receptionist was nice, but the nurse practitioner was yelling at me when she could have been talking nicely. Never go there!
I set up an appointment a week in advance to get a work physical for a new job. Everything was clear and efficient, or at least I hoped. When I arrived for my appointment, I spoke with the receptionist, Sandra. First, she was a bit snappy and appeared to be having a bad Monday. She didn't know I was there for an appointment and asked me multiple questions, such as if I'd been a patient before, 3-4 times within minutes. In addition to Sandra not knowing exactly what she was doing, she was rude and was arguing with me about ... read more
Business response:
Thank you for your feedback, Jerry. I am sorry to hear that you are not satisfied with the level of customer service provided by one of our staff members. We take patient service concerns very seriously and I have sent your comments to the clinic manager for her to review. Again, we apologize for your negative experience.
First time at their new location and it was not a great experience! Entered the facility at 8:07 AM and was the third person in line. At 8:25 a mom and her daughter walked out, due to the rudeness of the receptionist. Her behavior was very inconsistent and her voice was so quiet that several people became frustrated by having to repeat questions because they could not hear her response. However, when she spoke on the phone, her voice was much louder, so it did not appear to be a privacy issue. By 9:00 AM the waiting room... read more
Business response:
Thank you for your feedback. We have forwarded your comments to our Park Ridge clinic manager for her review.
This was my second time in this facility. The first time I walked in and the receptionist was honest and explained there would be a wait, which I expected. The second time I made an appointment. I showed up 15 minutes early, as requested. When I walked in the receptionist asked if I had an appointment, what my name was, if I had been there before and what the reason for my visit was. I answered all questioned, filled out the provided paperwork, and paid my co-pay. I sat patiently for about 50 minutes. I decided to ask how m... read more
Business response:
Thank you for your feedback. We're very sorry to hear about your disappointing visit, and we take your comments very seriously. Our Park Ridge clinic manager will be reviewing your comments with her staff.
Hey lady at the desk....you are so rude! I made an appointment for a physical for pre-employment physical and TB shot....made my appointment online which was so easy then was told that I could not see the doctor because it wasn't authorized? Ugh...why not? Perfectly willing to pay put of pocket, but wasn't even told that was an option. Just rushed out the door with a curt and dismissive "Thank you." Immediately called the Norridge office and was given the correct information. Guess where I will be going? You need to commun... read more
Business response:
Thank you for providing feedback on your experience. We regret to hear that you were not satisfied with the customer service provided by one of our staff members. We take patient quality of care concerns very seriously, and your review has been forwarded to our Quality and Compliance team. We apologize for any inconvenience.
Don't even bother making an appt unless you have an hour to sit and wait after your scheduled appt time.
Business response:
We are sorry for the long wait you experienced. Most times we can calculate the approximate wait times based on typical patient needs. However, this very busy flu season has caused extended wait times for both walk-ins and those who reserved their time. Thank you for your feedback!
Physicians Immediate Care has a 4.1 star rating with 1,388 reviews.
Physicians Immediate Care is open now. It will close at 7:30 p.m.