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Physicians Immediate Care

4.1
  • Park Ridge, IL

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Location details

123 S. Northwest Highway, Park Ridge, IL, 60068, United States

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WeekdayScheduleStatus
Mon08:00 a.m. to 8:00 p.m.
Tue08:00 a.m. to 8:00 p.m.
Wed08:00 a.m. to 8:00 p.m.
Thu08:00 a.m. to 8:00 p.m.
Fri08:00 a.m. to 8:00 p.m.
Sat08:00 a.m. to 8:00 p.m.
Sun08:00 a.m. to 8:00 p.m.
4.11,302 reviews
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Christina D.'s profile image
Christina D. 
rating
6 years ago

This place doesn't even deserve a star. The facility is nice but I must've had the worst immediate care ever. These physicians are not experienced for anything beyond a cold in my opinion. I required stitches on my thumb which I thought was no big deal and not only was I left with scarring and no sensation in my thumb- but I was totally ignored when I reached out about the matter. Even during the visit and thereafter- my questions were not appropriately answered and you could tell the physician lacked confidence in her abi... read more

Business response:

Thank you for your feedback, Christina. I'm very sorry that you were not happy with the care you received at our Park Ridge clinic. I would appreciate the opportunity to speak with you about your experience. Could you please email me at patientservices@visitphysicians.com with your contact information and the date of your visit? 

Bridget Z.'s profile image
Bridget Z. 
rating
6 years ago

Five stars for initial care - six staples in my son's head (thank you, Hurricane Harbor water park). We were seen quickly and they were great to explain everything being done. Follow up took long enough that we had to leave and come back because we'd be late for something else. But another $40 co-pay was needed. Hmmmm. Now here for staple removal and we are an hour and a half in, no end in sight. Waiting room empty but us, ppl who came in after us were seen. I ask about it and they say, well they had appointments. WHAT? Why... read more

Business response:

Thank you for your feedback. We are very sorry about the long wait, and we understand why it left you feeling frustrated. We do try to get all our patients seen and treated as quickly as possible, but there are times when our patient volume means a longer wait than we would like. I hope your son is feeling better. 

Serina S.'s profile image
Serina S. 
rating
6 years ago

This place is a complete joke! It is a shame that Park Ridge allows such a joke of a business in there community. This location is extremely unprofessional and the previous reviews prove this to be true. I was seen at this location and they did not even provide a full examination. They sat me in a room for 30 minutes and gave me Benadryl and that was it!! I filed a complaint and the manager of the clinic did nothing. If you are in need of medical attention stay far away from this place!! 

Business response:

Thank you for your feedback. I'm very sorry that you were not happy with your experience at our Park Ridge clinic. I would appreciate the opportunity to speak with you to learn more. Could you please email me at patientservices@visitphysicians.com with your contact information? 

Pong C.'s profile image
Pong C. 
rating
6 years ago

Seems to only be concerned about taking your money. Called in with a simple question: do you have an x-Ray machine that could diagnose gallstones? The rude lady initially straight up refused to answer, offering up an appointment and recommended that we come in and speak with a doctor. She explained that she could not provide any medical advice. I clarified that I was not seeking any specific advice over the phone, merely inquiring about their facilities and capabilities. Like most people, we were deciding between going to ur... read more

Business response:

Thank you for your feedback, Pong. I am sorry to hear that you are not happy with your call to our clinic. I have forwarded your comments to our clinic manager for her review. 

Kathy K.'s profile image
Kathy K. 
rating
6 years ago

Lady at the front desk is extremely extremely rude again. Second time here- saw her walking in and thought this is going to be really really bad. Of course it was horrible again 

Business response:

I apologize for the long wait during this busy flu season. To help prevent the spread of infections, we try and have most patients wait in the exam rooms in the back. Thank you for leaving a review, as we value our patients' comments to help us do a better job. 

Bekmurat M.'s profile image
Bekmurat M. 
rating
6 years ago

This place is unprofessional. Registration desk lady's they don't know how to use their computers. Keep asking each others to how to use it :) I wait more than hour and there was only 4-5 patients. Everyone was so mad. They keep mixing who was the first :) There is no signing sheet or TV that you can see your name on screen usually other locations have. Try to avoid this place... 

Business response:

Thank you for your feedback. I am sorry to hear that you are not satisfied with the customer service provided by our staff members. We take patient service concerns seriously and have sent your review to our clinic manager for her review. We apologize for any inconvenience you experienced. 

Arthur L.'s profile image
Arthur L. 
rating
6 years ago

I came to this location to address my diabetic condition. I did not have to wait long to be seen, however I was told that I could not be prescribed medication without (blood) lab tests. And they do not do labs tests. They took my blood pressure and checked my glucose level, both of which I can do at home, and that was it. So I was out $125 with very little done. 

Business response:

Thank you for your feedback, Arthur. I'm very sorry that you were not happy with the medical care you received. I would appreciate the opportunity to speak with you about your experience. Could you please email me at patientservices@visitphysicians.com with your contact information? 

Carolyn B.'s profile image
Carolyn B. 
rating
6 years ago

I want to see this Parkridge location on Friday and was given a prescription for a cough suppressant. I was tested for the flu, strep throat and pneumonia. I tested negative for all things. I was given a prescription for Z pack. Two days later I was coughing harder to the point where my stomach and side hurt. I was sent a text on Sunday morning asking how my situation was and I called the number immediately ask for a different prescription. The person that they had the phone who answered me was named Sheila. ( when I called ... read more

Business response:

Thank you for your feedback, Carolyn. This is definitely not the experience we hope for our patients -- we are very sorry you had a poor experience with us. I have passed along your information to our clinic manager for her review. If you would like to discuss further, please email me at PatientServices@VisitPhysicians.com. 

Caroline R.'s profile image
Caroline R. 
rating
7 years ago

The receptionist was nice, but the nurse practitioner was yelling at me when she could have been talking nicely. Never go there! 

Frequently asked questions about Physicians Immediate Care

How is Physicians Immediate Care rated?

Physicians Immediate Care has a 4.1 star rating with 1,302 reviews. 

When is Physicians Immediate Care open?

Physicians Immediate Care is open now. It will close at 8:00 p.m.