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Physicians Immediate Care
- Chicago, IL
About this business
Location details
5228 N. Northwest Hwy, Chicago, IL, 60630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 8:00 p.m. | |
| Sun | 08:00 a.m. to 8:00 p.m. |
This place is a bad as the reviews state. I feel like a fool for making this appointment. Rude and unfriendly front desk employee tells us there will be a 30 minute delay because everyone went to lunch. She totally dismissed any questions about why we all have appointments and they didn't schedule accordingly. Then after the 30 minute "lunch" break, more waiting, then taken to a room to wait another 30 minutes. Now I'm doubting the level of care I'm about to receive. Should I just leave? Pray for me lol.
Business response:
Hi David, we're sorry to hear about your experience. We want to help and look into this situation. When you have a moment, please send us an email at wecare@wellnow.com. Thank you for bringing this to our attention. -The Customer Service Team
Fraudulent billing practices claiming that services were not provided at an office and then claiming that there is a surcharge for services after 5:00 pm. Be aware!
Business response:
We’re sorry for any billing concerns, Gus. Please email us at wecare@wellnow.com, and we’ll be happy to assist! -The Customer Service Team
Overcharged Copay & Inability to Verify Insurance--Requesting Manager Follow‑Up I had a scheduled appointment today, Sunday, June 29, 2025, at 9:20am at Physicians Immediate Care on Northwest Highway in Chicago. I checked in early, pre-registered as usual, and was promptly informed by the front‑desk receptionist that my copay would be $60. I reminded her that under my Blue Cross Blue Shield insurance (BCBS PPO), my copay is actually $20 for primary care and $30 for specialists. She admitted that her system couldn't verify ... read more
Business response:
Hi Melissa, we’re really sorry you’re experiencing this. We’d love to help—please email us at wecare@wellnow.com so we can take a closer look. Thanks for reaching out! -The Customer Service Team
They billed my Insurance company a false claim. They are being investigated. Very disappointed in the action they have comitted.
Business response:
Hi there, we understand how frustrating this can be. Please send us an email at wecare@wellnow.com so we can look into it. Thank you for bringing this to our attention. -The Customer Service Team
Started here during COVID w my children. Been here for everything X-rays, stitches, common colds, virus, eye problems- we have been dedicated! They used to be fast, thorough and great! Over the years, the service has gone down. Over half an hour wait even with an appt, as you sit in the front listening to laughing and personal convos... no one is coming out or going in. Very disappointing to see this happen. We still are here today bc couldn't get into the pediatrician. So the care is adequate until you can get into the re... read more
Business response:
Hi Jessica, we're sorry to hear about your experience. We want to help and look into this situation. When you have a moment, please send us an email at wecare@well.com. Thank you for bringing this to our attention.
The AI response to my original review is reflective of how disconnected this place is from its patients. I had pink eye. It was misdiagnosed as bacterial. Swelling and discoloration exploded overnight, a reaction to unnecessary antibiotics. A real ophthalmologist contradicted every part of my diagnosis less than 24 hours later. This place is a joke and they should be ashamed of the service they provide. The negligence is practically criminal.
Business response:
Hi Wesley. We apologize if your wait time was longer than expected. We’d like to hear more about your experience—please reach out to us at wecare@wellnow.com
Made appt for Sat at 2:30pm. Waited one hour to get moved into a room and then they came in to see me about 45 mins after that and said that I needed an Xray but there is no Xray technician there until 5pm. I left. Nothing immediate about the care at all. If I wanted to sit around for 2-3 hours before being seen I could have gone to an emergency room. Quality of this location has gone down with each successive visit there.
Business response:
Hi Toula. We apologize for any delay you experienced. Our team is committed to getting every patient seen as quickly as possible, and we value your feedback. Please feel free to reach out to us at wecare@wellnow.com so we can address any further concerns.
Don't bother making an appointment. Still sitting here 1 hr and 30 minutes after our appointment time and not seen by a doctor. We were told there's still people ahead of us. Heard the front desk tell someone they couldn't say what time they'd be seen because there are a lot of walk-ins. Here's an ingenious idea..take the people who actually have appointments right away and the walk ins wait. This is not an ER. This whole system needs to revamp their operations. Also if there is a long line of patients and appointments can'... read more
Business response:
We would like the opportunity to discuss your concerns and resolve any issues. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit, and the best way to contact you.
today unfortunately I had to take my autistic child to physicians immediate care in Jefferson Park and I have to say that I had the worst experience ever today from the start. I go in and try to schedule appointment the reason for my sons visit was because he had a cough non stop for an hour and since he has asthma I was extremely worried. so as I am trying to fill out everything online a woman that comes in starts to insult my autistic child to put his mask up. luckily the receptionists was amazing she heard and came out an... read more
Frequently asked questions about Physicians Immediate Care
How is Physicians Immediate Care rated?
Physicians Immediate Care has a 4.4 star rating with 1,040 reviews.
When is Physicians Immediate Care open?
Physicians Immediate Care is open now. It will close at 8:00 p.m.