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Physicians Immediate Care

4.4
  • Chicago, IL

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Location details

5228 N. Northwest Hwy, Chicago, IL, 60630, United States

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WeekdayScheduleStatus
Mon08:00 a.m. to 8:00 p.m.
Tue08:00 a.m. to 8:00 p.m.
Wed08:00 a.m. to 8:00 p.m.
Thu08:00 a.m. to 8:00 p.m.
Fri08:00 a.m. to 8:00 p.m.
Sat08:00 a.m. to 8:00 p.m.
Sun08:00 a.m. to 8:00 p.m.
4.41,023 reviews
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M C.'s profile image
M C. 
rating
5 years ago

Minimum 40 minute wait here. Place has continually gotten slower. Television screen says rooms full, no one waiting. I've been wating 45 minutes. 

Business response:

I am very sorry that your visit to our Jefferson Park clinic took longer than expected. We do try and see patients as quickly as possible, but sometimes the severity of a patient's injury or illness takes longer than anticipated and pushes everything back. However, we are always working to improve our wait times and appreciate your patience and feedback. 

Olga P.'s profile image
Olga P. 
rating
6 years ago

Very expensive! 3 levels of pricing, depending on level of "care" starting at $165. All about making money and not caring for sick people. Symptoms I described were not accepted as credible by their "doctor"?/practitioner. I did not feel like they wanted to help, but I was told to see if I get better or come back. At another $165- I don't think so! 

Business response:

Thank you for your feedback, Olga. I am sorry to hear that you aren't happy with the cost of your visit. We do accept most insurance plans, including Illinicare, a Medicaid health plan, as well as our self-pay pricing options. Please visit our website for more information. 

George H.'s profile image
George H. 
rating
6 years ago

This place is a joke. It is not even a real Dr office. It is a place to hand out band aids. And tell you wait and things will get better. Completely waist of time and money never go to this place. 

Business response:

Thank you for your feedback, George. We are sorry that you are not happy with your experience at our Jefferson Park clinic and we would like to investigate further. Could you please email me at PatientServices@VisitPhysicians.com with your full name and the date of your visit? 

Michael M.'s profile image
Michael M. 
rating
6 years ago

I've been physicians immediate care in the past, and have had OK experiences, which is why I am so upset about this last visit. I go in, pay my Co-pay upfront and they take me back to an exam room. Vitals taken, by health exam tech who tells me vitals good and no fever. then doctor (I think) comes in about 15 minutes later, feels my neck and walks out. Last time I saw the doctor... a different health tech comes in and swabs for strep and flu, and leaves. Another health tech comes in about 20 minutes later and says no st... read more

Chicago Cubs Mom M.'s profile image
Chicago Cubs Mom M. 
rating
7 years ago

I decided to bring my son here for an illness based on the positive recommendation from a close friend. I should have known better and gone to our usual walk-in clinic. HORRIBLE EXPERIENCE!!! What's the point of having an online appointment program if you don't follow it what-so-ever??? I made an appointment for 6:00 p.m. I received an email and text that we needed to be there no later than 5:45, for our 6 p.m. appointment since we were new patients. We arrived at 5:40 p.m. and there was only 1 other person in the lobb... read more

Business response:

I am very sorry to hear about your experience at our Jefferson Park clinic. Occasionally, we may have a trauma patient that requires immediate attention, but our team should have kept you informed. I would like the opportunity to investigate what occurred, could you please email me at PatientServices@VisitPhysicians.com and let me know your son's name and the date of the visit? Thank you for letting us know. 

Cheri M.'s profile image
Cheri M. 
rating
7 years ago

I went in with ear pressure, sore throat, and a horrible cough that makes it hard to catch my breath. They prescribed me flonase and told me they would prescribe me a medication that "would not make me drowsy." I took the medication at night and noticed bad drowsiness the next morning. Turns out the medication label clearly states that it causes drowsiness and that you should be careful operating vehicles. I called back to see if there was something else they can give me, and they said to just get over the counter medicine a... read more

Business response:

Thank you for your feedback, Cheri. I'm very sorry to hear about what occurred with your prescription. I would appreciate the opportunity to speak with you to learn a little bit more about your experience. Could you please email me at patientservices@visitphysicians.com with your contact information? 

Mansour A.'s profile image
Mansour A. 
rating
7 years ago

This is not the first time I went to Jefferson park physicians immediate care all my information should be their system The receptionist asked for identification care and she did not accept the driver's license. I showed here the second drivers license, she told me it is expired Actually they are the worst receptionist and nurse i ever meet. I were sick that I need to see a physician but did not allow me!!! 

Business response:

Thank you for your feedback. I'm sorry to hear that you were not able to be seen and treated at our Jefferson Park clinic. Please know that we take your concerns very seriously and we would appreciate the opportunity to speak with you about your experience. If you wouldn't mind, please email me at patientservices@visitphysicians.com with your contact information. 

Ghee G.'s profile image
Ghee G. 
rating
8 years ago

HIPPA. HIPPA. HIPPA. I was not happy that my whole medication prescribed to me and diagnosis was exposed for everyone to hear. To name a few my insurance info, my address, my phone number, even out of pocket expenses!!!! They need to have a cubicle or something to talk to the patient. This is all the Physicians Immediate Care. I thought it would be different here but I guess not. HIPPA VIOLATION TO THE MAX! 

Business response:

I am very sorry that you are not satisfied with your visit. We take patient privacy concerns very seriously, and we would appreciate the opportunity to have you speak with you to discuss your experience. If you wouldn't mind, could you please email me at patientservices@visitphysicians.com with your contact information and the best time to reach you? 

Yolanda M.'s profile image
Yolanda M. 
rating
8 years ago

Rude and inexperienced staff gave me the run around with insurance and referral. Had a DA, not an actual doctor that was too quick to give me antibiotics. Worse experience at an urgent care ever! I will never suggest this place to anyone. 

Business response:

Thank you for your feedback, Tessa. Please know that we take your concerns very seriously and I would appreciate the opportunity to get more details about your experience. If you wouldn't mind, please email me at patientservices@visitphysicians.com with your contact information and the best time to reach you. 

Frequently asked questions about Physicians Immediate Care

How is Physicians Immediate Care rated?

Physicians Immediate Care has a 4.4 star rating with 1,023 reviews. 

When is Physicians Immediate Care open?

Physicians Immediate Care is open now. It will close at 8:00 p.m.