Pleasant Hill Post Acute

S M. 

on Yelp

2 years ago

Nurses are nice but grossly understaffed. Patients are left waiting way too long after hitting the call bottom. When you push the button a light comes on and I watched as most times they would just walk past the room. The Dr on site is incompetent and don't bother trying to reach out for answers or explanations because they won't get back to you. My mom's dressings were left on her leg completely drenched which then caused another wound. Strict orders to keep her legs elevated and when I would arrive they often weren't. I ... read more

Iris R. 

on Yelp

2 years ago

I have tried calling for over two hours and no answer. I reported this location today. They called and no answer so it's documented. 

Geri D. 

on Yelp

2 years ago

My husband was in for rehab at PHPA, after a stroke. All the staff were welcoming and cheerful, and that's where the positives end. The negatives are many. Call lights were on for hours, to the point that he would get himself up and go to the bathroom, which by the way was in the hallway next to his room. The bathroom in his room was out of order the entire 30 days that he was there even though it had been pointed out to the Social Worker on the first day there. There was a noticeable draft from the window that was inadequat... read more

rachel p. 

on Yelp

2 years ago

This is a update on my past fabulous review for this place. The care staff hv been good but the higher management team, social workers are not ok. The administrator had my mother's bed removed and her belongings were gone through and some things were thrown away when she was at dialysis. There has been no action getting her transport set up for her firstula to be checked because it's not working correctly . They have harassed her since she became long term due to her residence not being finished until Jun (they are not gett... read more

Izique O. 

on Yelp

3 years ago

It's been a while since I had left a review anywhere, but I just got to say I had been in this facility multiple times before and during pandemic becuase of our families and friends that stayed here. We had loved it here in the past and had left rave reviews since. I had just visited a week ago and I don't know what happened. It has been more chaotic than how it was during pandemic. I can't believe they let go of Marge and her happy welcoming self. The staff that replaced her was just- different. No welcome or anything and j... read more

Phyllis P. 

on Yelp

4 years ago

During Covid shut down I was only able to visit my loved one through a window to his room. I could only talk to him by phone. But he wasn't able to hold the phone because of his disability. The phone was placed on his pillow and he was left alone. He had difficulty hearing me trying to talk to him. It was hours before someone came and hung up the phone. He was also left sitting in his soiled diaper for almost three hours. I went to the entrance to get him help to be cleaned up at least 1/2 a dozen times. The charge n... read more

Sarah F. 

on Yelp

5 years ago

My mother came here to Rehab her Hip from surgery and ended up passing away from multiple serious life threatening infections and Covid! my mother was neglected from care from the facility after experiencing mulitple (2x) exposures to COVID from their staff. The first outbreak, she didn't contract the virus until the 2nd outbreak that took place a month after..this is when she caught the virus. I have seen staff not utilizing proper PPE after constantly telling them . Also, they do not isolate their patients that were exp... read more

Sayft F. 

on Yelp

5 years ago

We've read everything about this place before we decided to have our loved one transferred here from John Muir. Our family did appreciate all that they have done, but we felt they could've done a lot better. People don't realize we hear everything when we're on the phone and those supposedly private conversation was heard. Their own head nurse caused the 3RD COVID outbreak. It has been chaotic, as it is with the pandemic and we are well aware "no one wanted this" (as what the head nurse had informed us continuously). The sep... read more

Sean L. 

on Yelp

6 years ago

Look anywhere else. Unless you are trying to collect early inheritance, or REALLY want want to play havok with your loved ones health. My father stayed briefly last October. They neglected to hook him back up to oxygen a bunch of times. It soon became obvious why. Not a single nurse knew how. They had one staffer on nightshift that knew how. I had to show a bunch of others. They kept screwing up his meds. It took a week to correct an error that prevented him getting solid food (which was barely edible anyway). The place lack... read more