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Pleasant Hill Post Acute
- Nursing home
- Pleasant Hill, CA
About this business
Location details
1625 Oak Park Blvd, Pleasant Hill, CA, 94523, United States
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This place is gorgeous! It's clean and feels like a home! I visited someone here and all the people were friendly and helpful. I really felt comfortable and at ease for myself and the patients. No funny scents either! If you are looking or considering a place for acute care, this is your final answer!
Clean, vibrant colors, friendly and accommodating. You don't feel like you're in skilled nursing facility because the place feels "like home". Highly recommended!
At the time of discharge a nurse from this facility said I would not be charged for the left over medicine i take home. So I did. One month later I received an invoice from PharMerica for the charge of $9.16. I called the Pleasant Hill acute facility business manager and explained the situation. She said i asked the wrong person and I should pay $9.16. Is it my fault that I asked a wrong person? $9 16 is not a lot of money and I certainly can pay for it. However it is not right that the facility will not take respon... read more
Business response:
We appreciate your feedback and are sorry this was your experience. We understand how important transparent communication is, especially regarding billing. If you have any questions or concerns, we're happy to review them with you in detail to ensure everything is clear and resolved. Our team is always here to help, and your peace of mind matters to us. Please contact us at (925) 935-5222 so we can ensure you feel informed and confident in your care.
We did not have a pleasant experience here. We were told we would get a private room and we didn't. It's a shared room and there is no bathroom. It's also very tight.
Business response:
Hi, Matt. We're sorry this was your experience. We understand how important room arrangements and comfort are, and we apologize that the accommodations did not meet your expectations. Your feedback has been shared with our team as an opportunity for improvement. We'd appreciate the chance to discuss your concerns further. Please contact us at (925) 935-5222 at your convenience.
After reading the reviews on Yelp, I decided to place my father here for rehabilitation after his 2-week stay at John Muir. Neither my father nor I wanted him to go into a nursing facility, but John Muir insisted he spend at least two weeks regaining the strength he had lost. During the first week, my father was not given his prescribed heart medication. I visited daily and quickly noticed he was agitated and confused--clear signs that something was wrong. When I asked to speak with the doctor, it turned into a big ordeal. ... read more
Business response:
Hi Heather, we truly apologize about your father's experience while he was with us. We strive to provide the best care possible to our residents and we regret that we might have fallen short during his time with us. We would like to further discuss your concerns and we can also discuss the replacement of the missing phone. If you can please reach out to us at 925-935-5222.
They won't accept my elderly mother because she only has 9 days of Medicare coverage. They need 14 lol . Even Medicare said that's not normal, plus I have called and left messages and emailed with no response.
Business response:
We apologize if there was any misunderstanding and miscommunication. Please reach out to us at 925-935-5222
This facility is UNBELIEVABLY POORLY MANAGED. There are no bathrooms in the rooms. Patients cannot get response from call buttons. The receptionist is PART TIME and noone can reach any staff or patient after the part time receptionist leaves in the afternoon. NOBODY answers the phone late afternoon or evenings. This is just scratching the surface. My friend has been a patient for only 3 days and the above are already apparent. If you have read this far - read the negative reviews. They COULD NOT BE ANY WORSE. The following... read more
Business response:
Hi Andie, I'm sorry to hear that you and your friend did not have a good experience in our facility. We are open to feedback and we are always working on our systems to improve our care. We would love to here more about your issues and if your friend is still with us I would love to personally be involved to improve his/her experience. You can call the facility at 925-935-5222 and ask for me so we can further discuss. - Zymond Geronimo
It has taken me a while to write this as the death of my mother was so disturbing and devastating. My mother was a patient at PHPA for four months, from October 2022 to February 2023. Between me and my three siblings, we were there every single day to make sure she was given the proper medication; that she was eating; that she was clean; and that she was provided her required physical therapy. From the doctor prescribing the wrong medication to the nursing staff forgetting or neglecting to administer it, we had to be her... read more
Business response:
Hello Patti, I am so sorry for your loss. I understand that losing a loved one is very difficult. Our goal for every patient that we welcome in our facility is to always help them improve with their health and provide the best care possible. Unfortunately we were not able to meet the goal that we all wish for your mom. My team and I would love to hear from you if there is anymore that you would like to tell us to improve the quailty of our care. You can call the facility at 925-935-5222 and look for me so we can further disc... read more
Post-8 pm, I am very uneasy about this facility. My father needed to be changed into his PJ's, put to bed, his colostomy bag changed, and that evening's dinner thrown away but for 45 minutes we waited for anyone to acknowledge his red light and received nothing. I put him to bed myself. Got him out of his clothes myself. My dad was exhausted and his full bag was beginning to hurt but he went to sleep. This is unacceptable to me and this little write up on Yelp is going to be least of their worries if these issues aren't addr... read more
Business response:
Hi Zak, thank you for taking the time to share your feedback. We apologize that your expectations for the care for your father was not met. We would love to hear from you on how we can improve our care moving forward. Please call 925-935-5222 and our Administrator would be happy to hear out your concerns.
Frequently asked questions about Pleasant Hill Post Acute
How is Pleasant Hill Post Acute rated?
Pleasant Hill Post Acute has a 4.5 star rating with 170 reviews.
When is Pleasant Hill Post Acute open?
Pleasant Hill Post Acute is open now. It is open 24/7.