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Pleasant Hill Post Acute
- Nursing home
- Pleasant Hill, CA
About this business
Location details
1625 Oak Park Blvd, Pleasant Hill, CA, 94523, United States
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This facility is UNBELIEVABLY POORLY MANAGED. There are no bathrooms in the rooms. Patients cannot get response from call buttons. The receptionist is PART TIME and noone can reach any staff or patient after the part time receptionist leaves in the afternoon. NOBODY answers the phone late afternoon or evenings. This is just scratching the surface. My friend has been a patient for only 3 days and the above are already apparent. If you have read this far - read the negative reviews. They COULD NOT BE ANY WORSE. The following... read more
Business response:
Hi Andie, I'm sorry to hear that you and your friend did not have a good experience in our facility. We are open to feedback and we are always working on our systems to improve our care. We would love to here more about your issues and if your friend is still with us I would love to personally be involved to improve his/her experience. You can call the facility at 925-935-5222 and ask for me so we can further discuss. - Zymond Geronimo
It has taken me a while to write this as the death of my mother was so disturbing and devastating. My mother was a patient at PHPA for four months, from October 2022 to February 2023. Between me and my three siblings, we were there every single day to make sure she was given the proper medication; that she was eating; that she was clean; and that she was provided her required physical therapy. From the doctor prescribing the wrong medication to the nursing staff forgetting or neglecting to administer it, we had to be her... read more
Business response:
Hello Patti, I am so sorry for your loss. I understand that losing a loved one is very difficult. Our goal for every patient that we welcome in our facility is to always help them improve with their health and provide the best care possible. Unfortunately we were not able to meet the goal that we all wish for your mom. My team and I would love to hear from you if there is anymore that you would like to tell us to improve the quailty of our care. You can call the facility at 925-935-5222 and look for me so we can further disc... read more
Post-8 pm, I am very uneasy about this facility. My father needed to be changed into his PJ's, put to bed, his colostomy bag changed, and that evening's dinner thrown away but for 45 minutes we waited for anyone to acknowledge his red light and received nothing. I put him to bed myself. Got him out of his clothes myself. My dad was exhausted and his full bag was beginning to hurt but he went to sleep. This is unacceptable to me and this little write up on Yelp is going to be least of their worries if these issues aren't addr... read more
Business response:
Hi Zak, thank you for taking the time to share your feedback. We apologize that your expectations for the care for your father was not met. We would love to hear from you on how we can improve our care moving forward. Please call 925-935-5222 and our Administrator would be happy to hear out your concerns.
Nurses are nice but grossly understaffed. Patients are left waiting way too long after hitting the call bottom. When you push the button a light comes on and I watched as most times they would just walk past the room. The Dr on site is incompetent and don't bother trying to reach out for answers or explanations because they won't get back to you. My mom's dressings were left on her leg completely drenched which then caused another wound. Strict orders to keep her legs elevated and when I would arrive they often weren't. I ... read more
Business response:
Our apologies for not meeting your expectations. We try our best to provide the care that our patients need during their stay with us. Please reach out to us if you have any more concerns or if we can assist in any way. Please call our facility at 925-935-5222
I have tried calling for over two hours and no answer. I reported this location today. They called and no answer so it's documented.
Business response:
Our apologies if you were not able to reach anyone. We have receptionists in the morning and i the afternoon and nurses in the evening that answers our phone calls. We have taken into account your experience to further serve our patients and their loved ones. Please call us if we can further assist
My husband was in for rehab at PHPA, after a stroke. All the staff were welcoming and cheerful, and that's where the positives end. The negatives are many. Call lights were on for hours, to the point that he would get himself up and go to the bathroom, which by the way was in the hallway next to his room. The bathroom in his room was out of order the entire 30 days that he was there even though it had been pointed out to the Social Worker on the first day there. There was a noticeable draft from the window that was inadequat... read more
This is a update on my past fabulous review for this place. The care staff hv been good but the higher management team, social workers are not ok. The administrator had my mother's bed removed and her belongings were gone through and some things were thrown away when she was at dialysis. There has been no action getting her transport set up for her firstula to be checked because it's not working correctly . They have harassed her since she became long term due to her residence not being finished until Jun (they are not gett... read more
Business response:
Rachel, I’m sorry you and your mother had a negative experience at our facility. We appreciate you bringing the issue with the phones to our attention. We will address this. Not all concerns can be addressed here, we strongly encourage you to give the facility administrator a call to discuss your concerns in more detail.
It's been a while since I had left a review anywhere, but I just got to say I had been in this facility multiple times before and during pandemic becuase of our families and friends that stayed here. We had loved it here in the past and had left rave reviews since. I had just visited a week ago and I don't know what happened. It has been more chaotic than how it was during pandemic. I can't believe they let go of Marge and her happy welcoming self. The staff that replaced her was just- different. No welcome or anything and j... read more
Business response:
Thank you for your feedback. We’re sorry you didn’t have a more positive experience with your recent visit to Pleasant Hill Post Acute. Our employees work hard and care deeply about the care provided to our patients. There are days that are more hectic than others, but the team does their best to balance time, care for the needs of the patients and continue to maintain a positive attitude. If you would like to share additional feedback, please reach out to the facility directly at (925) 935-5222
During Covid shut down I was only able to visit my loved one through a window to his room. I could only talk to him by phone. But he wasn't able to hold the phone because of his disability. The phone was placed on his pillow and he was left alone. He had difficulty hearing me trying to talk to him. It was hours before someone came and hung up the phone. He was also left sitting in his soiled diaper for almost three hours. I went to the entrance to get him help to be cleaned up at least 1/2 a dozen times. The charge n... read more
Frequently asked questions about Pleasant Hill Post Acute
How is Pleasant Hill Post Acute rated?
Pleasant Hill Post Acute has a 4.5 star rating with 157 reviews.
When is Pleasant Hill Post Acute open?
Pleasant Hill Post Acute is open now. It is open 24/7.