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PM Pediatric Care
- Urgent Care
- Dallas, TX
About this business
Location details
1935 Medical District Dr, Suite EL 200 , Dallas, TX, 75235, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 1:00 a.m. | |
| Tue | 9:00 a.m. to 1:00 a.m. | |
| Wed | 9:00 a.m. to Midnight | |
| Thu | 9:00 a.m. to Midnight | |
| Fri | 9:00 a.m. to Midnight | |
| Sat | 9:00 a.m. to Midnight | |
| Sun | 9:00 a.m. to 1:00 a.m. |
I had an unfortunate experience with the front desk staff at this location at children’s URGENT care . When I approached the desk, the receptionist was extremely rude and dismissive. I simply asked for assistance, explaining I didn’t have an appointment, and instead of helping, she curtly informed me that I needed to check in first, with no explanation or patience. I noticed I wasn’t the only one who felt this way—other parents in the waiting area seemed to have similar encounters. Having to deal with a rude receptionist is ... read more
Business response:
Hi Itzel, We are grateful to hear from you. We are sorry to hear that you experienced a long wait during your visit. It is important to us to offer short wait times and top-notch care to all PM Pediatric Care patients. Your comments will be shared with our management team, so that appropriate improvement can be made. If you would like to speak with someone personally about your experience, please send us a message with the details of your visit to info@pmpediatrics.com. We hope your child is feeling better.
Second visit to this clinic bad atention
The NP, dismissed my concerns, didn't seem to care about what was wrong with my son. Since it was the end of the night, I felt like she just wanted a quick in and out. I'm not the type of person to complain, but I don't understand why some people become providers if they don't take their patients serious. Then get very offensive and rude when you want to advocate for the patient. Second time they misdiagnosed him, wouldn't recommend.
Business response:
Hello Shakira, Your feedback is important to us. We are concerned to hear about the discomfort you experienced in our office. Excellent service and top-notch care for all our patients are a priority at PM Pediatric Care. Our management team would welcome an opportunity to speak with you to learn more about your experience. Please feel free to message us with the details of your visit to info@pmpediatrics.com, and a member of our patient experience team will contact you. Thank you for your feedback.
The ladies at check in can be helpful, and not behave as if they hate their job. The wait was horrible, For a less than 5 minutes visit. you spend more time waiting then you are helped. overall awful. I hope i do not have to return with my child.
Business response:
Thank you for providing your feedback and letting us know about this issue, Sandra. We set a high standard to provide the experience to all families and are truly sorry to hear that standard was not met in your interaction with us. Please reach out to our team at info@pmpediatrics.com and we would appreciate the opportunity to make things right.
Frequently asked questions about PM Pediatric Care
How is PM Pediatric Care rated?
PM Pediatric Care has a 4.3 star rating with 894 reviews.
When is PM Pediatric Care open?
PM Pediatric Care is open now. It will close tomorrow at 12:00 a.m.