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PM Pediatric Care
- Urgent Care
- Dallas, TX
About this business
Location details
1935 Medical District Dr, Suite EL 200 , Dallas, TX, 75235, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to Midnight | |
| Tue | 9:00 a.m. to Midnight | |
| Wed | 9:00 a.m. to Midnight | |
| Thu | 9:00 a.m. to Midnight | |
| Fri | 9:00 a.m. to Midnight | |
| Sat | 9:00 a.m. to Midnight | |
| Sun | 9:00 a.m. to Midnight |
was sento to this urgent care from the ER because my baby would get seen faster and still took over 1hr to get seen
My daughter is medically complex and the doctor didn’t want to make any test on her, she just said that I have to change her feeding regimen I was like ok no, I think she treat my daughter like any other kid, never ask about her medical conditions, when I ask for x rays or a swab she said “we are not the ER”.So I only lost my time in there.
Business response:
Hi, we regret that your experience didn’t reflect the level of care we strive to provide. Our team is dedicated to delivering exceptional care and service, and your input helps us ensure we’re meeting that goal.
The doctor that my son Kaden saw on 12/09/2024 was very rude and cold. She didn’t care and shut down everything that I asked or mentioned very cold heartedly. I will not be going back to that clinic.
Business response:
Hi, we’re so sorry your visit wasn’t what you expected. Our team is dedicated to providing compassionate, high-quality care to every family, and we’re committed to using your feedback to make improvements.
If I could give this place zero stars I would. My sister and I brought my nephew to this location because he had been throwing up all day, with high fevers and also having difficulty breathing. My nephew was abroad and when we returned his PCP told us to take him to the ER. We tried showing Laura Elkins who attended to us his diagnosis from the physician abroad so she could make an informed decision but she refused to look at the records. She also refused to do any bloodwork and stated that bloodwork is not done in the ER ( ... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Schneider. We set a high standard to provide the experience to all families and are truly sorry to hear that standard was not met in your interaction with us. Please reach out to our team at info@pmpediatrics.com and we would appreciate the opportunity to make things right.
Front office was to busy talking on their phones when you walk in they had their glass open and had you wait there while they were talking on their personal cell phone , just to be told oh your checking in scan the code not welcoming at all. The rn was the best sweetest person she was very helpful and sweet. The hospital referred us and I was told they would be able to do labs on blood etc and the dr was upset when I asked n seemed to have an attitude saying why would she be able to do that if she’s not the primary dr. Which... read more
Business response:
Hello Marisela, Thank you for sharing your feedback with us. We are sorry to hear about the miscommunication that you experienced. At PM Pediatric Care, we are committed to outstanding customer service for all our patients. Your comments will be shared with our management team, so that appropriate improvements can be made. For your awareness, our PM Pediatric Care office is available to provide care for illness or injury to our pediatric patients Monday through Saturday from office HOO and on Sunday from office HOO. We hop... read more
The nurse's behavior was not good
Actually run test to rule out specific sickness rather than just looking and saying “it’s just a virus”. It’s always better to be safe than sorry, no reason why we should have to request for flu and or strep test to be ran.
Business response:
Dear April, Your feedback is important to us. We are concerned to hear that you were disappointed with the service during your visit. It is important to us to offer outstanding customer service to all PM Pediatric Care patients. Our management team would welcome an opportunity to speak with you to learn more about your experience. To help us better understand the details of your experience, please send us a private message to info@pmpediatrics.com, and a member of our team will reach out directly. We wish you and your famil... read more
I had an unfortunate experience with the front desk staff at this location at children’s URGENT care . When I approached the desk, the receptionist was extremely rude and dismissive. I simply asked for assistance, explaining I didn’t have an appointment, and instead of helping, she curtly informed me that I needed to check in first, with no explanation or patience. I noticed I wasn’t the only one who felt this way—other parents in the waiting area seemed to have similar encounters. Having to deal with a rude receptionist is ... read more
Business response:
Hi Itzel, We are grateful to hear from you. We are sorry to hear that you experienced a long wait during your visit. It is important to us to offer short wait times and top-notch care to all PM Pediatric Care patients. Your comments will be shared with our management team, so that appropriate improvement can be made. If you would like to speak with someone personally about your experience, please send us a message with the details of your visit to info@pmpediatrics.com. We hope your child is feeling better.
Second visit to this clinic bad atention
Frequently asked questions about PM Pediatric Care
How is PM Pediatric Care rated?
PM Pediatric Care has a 4.4 star rating with 1,105 reviews.
When is PM Pediatric Care open?
PM Pediatric Care is closed now. It will open at 9:00 a.m.