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Very disappointed. My pool is 20' X 40', but after 20 minutes or so, the cable is so tangled that it only has a 20-25' range. Untangling the cable is a frustrating 10-15 minute effort. The problem seems to be that the unit only "knows" how to make left turns. Judging from other reviews on this site, this does not seem to be a problem. However, reviews on other sites, cable tangling is a big issue. Am I missing something, an adjustment perhaps, or am just stuck with a lemon.
Business response:
Hi Trip, We are very sorry to see that your Polaris 9350 Sport experienced some issues. That isn't something that we take lightly, and we would appreciate the opportunity to speak with you about it. First, we would like to offer you these resources to try to resolve the issue: There is too much cable length in the water. Do not unravel the entire cable length. Place only the required length of cable in the water and place the rest on the side of the pool. Follow the procedure in "Cord Tangling" in the manual to avoid and c... read more
Polaris 9350 Sport Robotic Pool Cleaner has a 3.3 star rating with 160 reviews.
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