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Polaris 9450 Sport Robotic Pool Cleaner
About this business
Have used the cleaner for about 3 months and it works great. We have a light coloured pool liner which shows the dirt very easily. I can run the robot around the irregular pool for about 3-3.5 hours and it’s completely clean. I don’t have the remote model which would be the only thing I’d want to change because sometimes you just want to clean up a specific area quickly and not have to vacuum.
Why does it clean at one place where there is lots of stuff to clean and turns around to go to the other end of the pool without addressing the area in question? I find there is wasting time here.
Business response:
We're sorry your cleaner isn't covering the entire pool, Micheline. We recommend call our technical support team so we can help troubleshoot. We can be reached at (800) 822-7933. Thank you, Your Polaris Team
Electrical cable is a problem met on a previous POLARIS machine. The price to fix it is out of normal.
Business response:
We are sorry you had an issue with your cable, Jacques. If you have any issues in the future, please take your cleaner to a nearby warranty center for help: https://www.fluidra.ca/en-ca/dealer-locator All the best, Your Polaris Team
I have been trying for several weeks attempting to program the control mechanism. Failed each time. The instructions are useless.
Business response:
We are sorry you're having difficulty with your cleaner, Harry. We want to help! Please call our team at (800) 822-7933 so we can assist. All the best, Your Polaris Team
Not a good design or reliable product. They only last 2-3 years of summer use and get the dreaded “error 10” code. Very expensive product for that life span! Disappointed!
Business response:
We are sorry to hear about your experience with your cleaner, Glen. It looks like you just purchased your current unit in July of 2024. If you are having issues with your new cleaner, please email us at customerfeedback@fluidra.com so we can assist. We want you to have a working cleaner that you're satisfied with. All the best, Your Polaris Team
Purchased June 1 2024 and the basket is torn. To be told that the basket is not under warranty. Clearly if these baskets tear with use under 4 weeks there is a problem. The tear is not even from use, but more a manufactures defect. I would really like to talk to someone about this issue. Thank you
Good pool liner cleaning machine working very well and easily.
Business response:
Thank you so much for your kind words, Bernard! We really appreciate your taking the time to share your experience with us. Cheers, Your Polaris Team
I purchased a Polaris pool robot cleaner less than a year ago from Amazon, and I'm thoroughly disappointed. It recently stopped working, and when I attempted to seek warranty support at local stores, I was informed that Polaris does not accept warranty claims for products bought from Amazon. This lack of warranty support is utterly frustrating and makes me regret ever purchasing this product. Steer clear unless you want to throw your money away on a product with no reliable custome
Business response:
We are so sorry you had such a negative experience, Abdulla. We want to help! Please respond to this email and provide us with your address and date of purchase so we can look up your account. Please also let us know which local store you visited to seek warranty help so we can understand your situation better and point you in the right direction to get warranty support. Thank you, Your Polaris Team
I bought a Polaris 945o 3years & four months ago the unit died one of the wheel stop turning the motor stopped working the wire needed replacing Polaris would not honour a warranty three years was three years that was it even though the unit was only three years and four months old they offered me nothing as a credit extremely bad customer for the price it should be more reliable
Business response:
We are very sorry you're disappointed with our warranty coverage, Sam. Please respond to this email and include your address and date of purchase so we can look up your account and get a better understanding of your situation. Thank you, Your Polaris Team
Frequently asked questions about Polaris 9450 Sport Robotic Pool Cleaner
How is Polaris 9450 Sport Robotic Pool Cleaner rated?
Polaris 9450 Sport Robotic Pool Cleaner has a 4.2 star rating with 661 reviews.
When is Polaris 9450 Sport Robotic Pool Cleaner open?
Polaris 9450 Sport Robotic Pool Cleaner is closed now. It will open at 9:00 a.m.