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Polaris EPIC 8642 iQ robotic cleaner
- While the interior filter basket is easier to remove, my prior sweep (Pentair SE Warrior) was much better at collecting finer dirt and debris. The filter basket is not as good - The EPIC runs a 2 hour cycle but fails to clean the entire pool. It tends to repetitively clean certain areas, while missing other spots completely - The Epic does not climb the wall and scrub the water line as well as the Pentair SE Warrior. The epic creeps up to the water line and then immediately goes back down - Overall, considering the cost,... read more
I'm not sure if it's a Zodiac Pool Systems problem or a Polaris Pool problem, however, before you buy this pool cleaner, or any Polaris pool cleaner, I suggest you contact Polaris and ask how long a warranty repair takes. Also ask the dealer how long it takes to repair a Polaris. I took my Epic 8642 IQ, purchased 10/21/2023, to the Baton Rouge, LA, dealer for warranty repair on 8/4/2023 because lights are out on the power supply. I’ve called the dealer twice and have visited asking for status. The dealer says they are wai... read more
Great design and cleans all aspects of the pool. Issue is it will not stay connected to a wireless network and iAqua. Looses connection after four hours. There is no way to schedule cleaning or complete task remotely. Needs to be constantly rebooted and no assistance from Polaris. Customer Service sends you to a long virtual wait line to wait to talk to someone without resolution.
From my experience with Polaris pool sweep products I will not give a real review until after one year of use. It’s only been in use about 3-4 hours. I’m not happy with my last $1,000 Polaris pool sweep that we purchased in 2020. It spent months in the shop and finally Flurida sent us a replacement. That one lasted one year exactly! It fell apart in the pool. Dan from Flurida customer service said there’s no way this is a manufacturing problem. He blamed us and would do nothing to help replace it. So within 2 years, we sp... read more
It fails to pick up leaves or any debris, does pick up fine sand, I still have to clean pool after running cleaner 3 or 4 times. Very disappointed for the money I spent.
So far I’m not impressed. $1,300 machine that I couldn’t connect to for the first week of ownership. Finally connect to it then the next day won’t connect again. Store I purchased from is involved (they’ve been great) and tech support involved.
The floor only option did not work. Never connected to the app. Customer service was poor and un helpful. Only recommend to take it to a place for review. The place dosent has a website. Only a phone number. Unbelievable!!
I expected so much from the brand / does great going up walls and getting the water line, but doesn’t grab as much from the floor as my old one did.
Frequently asked questions about Polaris EPIC 8642 iQ robotic cleaner
How is Polaris EPIC 8642 iQ robotic cleaner rated?
Polaris EPIC 8642 iQ robotic cleaner has a 4.6 star rating with 197 reviews.
When is Polaris EPIC 8642 iQ robotic cleaner open?
Polaris EPIC 8642 iQ robotic cleaner is closed now. It will open tomorrow at 9:00 a.m.