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Polaris EPIC 8642 iQ robotic cleaner
So far I’m not impressed. $1,300 machine that I couldn’t connect to for the first week of ownership. Finally connect to it then the next day won’t connect again. Store I purchased from is involved (they’ve been great) and tech support involved.
Business response:
We are so sorry you’re having connection issues, Michael. It sounds like you are in the process of receiving help, but please don’t hesitate to reach out if you continue to have issues. You can reach us at (800) 822-7933. You can also find connectivity tips online at www.iaqualink.com/en/support [iaqualink.com]. Thank you, Your Polaris Team
The floor only option did not work. Never connected to the app. Customer service was poor and un helpful. Only recommend to take it to a place for review. The place dosent has a website. Only a phone number. Unbelievable!!
Business response:
Hi Jose, We are so sorry you are experiencing issues with your EPIC cleaner and that you had a negative service experience. We have a product page website (if that is what you’re looking for) - https://www.polarispool.com/en/products/pool-cleaners/robotic-pool-cleaners/polaris-epic-8642-iq. We want to help and it sounds like you were told to bring your cleaner to a pool professional to run a diagnostic test. This would be very beneficial, so we can have a better understanding of why your cleaner isn’t working properly. Y... read more
I expected so much from the brand / does great going up walls and getting the water line, but doesn’t grab as much from the floor as my old one did.
Business response:
Hi Hernan, We are sorry to hear your expectations were not met with the EPIC 8642 iQ. Please email us at customerfeedback@fluidra.com so we can better understand your situation and assist you. We make a fine filter canister that might be the solution for the debris that’s not getting picked up on the floor. Please email us so we can help you troubleshoot. Thank you, Your Polaris Team
Frequently asked questions about Polaris EPIC 8642 iQ robotic cleaner
How is Polaris EPIC 8642 iQ robotic cleaner rated?
Polaris EPIC 8642 iQ robotic cleaner has a 4.5 star rating with 219 reviews.
When is Polaris EPIC 8642 iQ robotic cleaner open?
Polaris EPIC 8642 iQ robotic cleaner is closed now. It will open tomorrow at 9:00 a.m.